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Airtel Prepaid Customer Care

Submitted by Ekikrat on Sat, 09/24/2016 - 07:52

Airtel comes to you from Bharti Airtel Limited, India’s largest integrated and the first private telecom services provider with a footprint in all the 23 telecom circles. There are world of limitless possibilities with Airtel Prepaid. The service that helps you gives, words to every feeling, an expression to every emotion.

Airtel aim’s to help you as quickly and as efficiently as possible at first point of contact a customer has an opportunity to email them directly or use Airtel Prepaid Mobile phone customer care telephone numbers & quick links to store locations, payment centers and much more.

Airtel Prepaid Customer Care.jpg

Need assistance or want to share your Airtel experience with us?

Here are 4 simple ways to do that:

Airtel Prepaid Customer Care Mobile Phone

A Airtel customer has the convenience to access there 24-hr customer service number by dailing *121# from Airtel phone.

You can choose the various options available using this service:

  • Start or Stop any Value added services on your Airtel Mobile
  • Check Balance and validity of your Airtel Prepaid mobile and Airtel Digital TV account
  • Know unbilled amount of your Airtel Postpaid Mobile and Airtel Fixed Line account
  • Add Top Up's on your digital TV account
  • Book Movies 
  • Check Last 5 transactions of your Airtel Prepaid Mobile
  • Activate 3G on your Airtel mobile account
  • Get best suitable offers for your Mobile

Airtel Prepaid SMS Customer Care

Customer or anyone can send an SMS short code as per below to get the relevant services from Airtel Customer Care.

Airtel Service Name SMS Short Code
Best Airtel Prepaid Mobile offer available on your usage Dial 12131
Start a Service SMS START to 121
Stop a Service SMS STOP to 121
Do Not Disturb – Start  
Fully blocked SMS “Start 0” to 1909
Do Not Disturb – Stop  
Fully Unblocked SMS “Stop 0” to 1909
Airtel Prepaid Mobile Offer Dial *121*1#
Airtel Prepaid Mobile Balance Dial *121*2#
Airtel Prepaid Mobile Recharge Dial *121*3#
Airtel Prepaid Mobile Start Service Dial *121*4#
Airtel Prepaid Mobile Stop Service Dial *121*5#
Airtel Prepaid Mobile Last 5 Debits Dial *121*7#
Airtel Prepaid Mobile Internet Packs Dial *121*8#
Airtel Prepaid Mobile Know My No. Dial *121*9#
Airtel Prepaid Mobile Daily Packs Dial *121*10#
Airtel Prepaid Mobile Data Packs Dial *121*11#
Airtel Prepaid Mobile SMS Packs Dial *121*30#


Email your questions, comments or suggestions to us at and Airtel will get right back to customer. Customer must Mention there mobile no. like 9810012345 in the subject of the mail without any space or any special characters between the digits for a quick response.

Also read Airtel Postpaid Customer Care | Airtel Customer Care

Grievance Addressal

An Airtel aim’s to resolve all complaints at the first point of contact. In case one does not get satisfactory resolution of there query / complaint at the customer service centre one can get in touch with there Nodal officers with there complaint reference number and details of grievance. (List can be obtained from the list on the Airtel Website)

Working Hours: Monday to Friday(9:30 am to 6:30 pm)

Turn Around Time: 10 days

Airtel Prepaid Customer Care Phone Numbers

To access Airtel Prepaid customer service from other service provider mobile numbers,the below mobile numbers can be dailed.

Delhi & NCR Region Airtel Customer Care number - 9810198101

Airtel Prepaid Complaints, Suggestions & Feedback Form

You can register your Airtel Prepaid mobile complaints, suggestions and feedbacks directly in the Airtel website by accessing the link : Airtel Prepaid Need Help

To track your existing Airtel Prepaid mobile complaints, suggestions and feedbacks in the Airtel website by accessing the link: Airtel Prepaid Complaints Tracking



Respected Sir, This is Atul from Delhi, somtime before i complained to Airtel Customer Service, Eastern UP. Sir, i was a user of Airtel prepaid form feb 06 to march 09. I became a lifetime customer of Airtel on 27 dec.08. I was asked to recharge 200rs/ within 6 months as per policy of company for lifetime users. But, On apr. 09, when i used my sim card i found it was deactive. Therfore, i talked to customer care they informed me you did not make any single call to anyone, so it became deactive they also said to start me again submitting a photo and identity paper. Then i made all necessary process with 120 rs/ fee to restart my sim card. But it could not start, i made them call and call. I mailed Airtel Customer Service more than 5 or 6 times which i can show you with unique identity number. Now, what can i do? I should claim it in consumer court or not. Related necessary infofmations: sim holder name: Atul Kumar pandey purchased from: Lucknow mo. no. : 9936807750 Thank you awating for an instant response Atul Pandey 09899628985(New Delhi)

Dear Sir, I have an Airtel mobile prepaid connection from Andhra Pradesh with a lifetime validity. The mobile number is 9959347617. I am presently residing at Wellington(Tamil Nadu) and was using the phone with a recharge of Rs 222. But today when I recharged the phone with Rs 222, the message received showed that the talk time is Rs 2.22 only. i tried to call up customer care of airtel and even the manager of Airtel at Coimbatore Mr Pradeep at his mobile no. 9940683011, but no one is receiving any calls despite having tried for more than two hours. I have two complaints with Airtel: - (a) Recharge of Rs 222 has not been affected and the shopkeeper says it is not his fault. i have lost the money. (b) There is no one from customer care available to listen to my complaint. Please affect the recharge of talktime of Rs 222 and instruct teh customer care personnel to be receptive to complaints from customers. Regards Cdr Vinay Venkataram Indan Navy

Dear sir/ Madam: I am one of Delhi Airtel SIM card user about more than four months, now a days i meet a problem that whenever i recharge balance into my SIM card, it cut all the balance while i don't have use the balance, could you please help me to solve the problem? i have no idea how to do, thanking you. yous truly choedup

Dear Sir \Madam I am your old customer of post paid and now for prepaid So kindly consider my case on important base i had lost my mobile on friday and on same date i had blocked my old sim and got new sim .i had given all document for transfering my old number to new sim on 19 nov , but till date my new sim is not activated . so i want to know in how many days new sim will avtivate because i had harashed by customer caare office jamshedpur by visiting them four tmes for this purpose . so kindly guide me what to do now so that my number will get activate . i tomorrow my no will not activate then i will go to consumer court and also to higher athourity of air tel . Thanks & Regards chandan srivastava 9934171667(alternative no )

I am your OLD Airtel customer. I am using Govt Card ie 10 paise airtel to airtel. last month or so i have notice that i have been receiving sms regarding scores from airtel. Today i got sms from no. 54321 Content is Thanks for downloading Cricket pack from airtel you have been charged Rs. 3 bollywood pictures everyday - *321*555# What is all this nonsence this is not first time previously also i got such message that you have activated this service and that. What is going on. I am simply using phone for communication thats all. Previously also unadvertaintly you have been charged me normal rates for about 2-3 months. now last month or so you have been deducting 3 Rs. Per day. How it is possible before asking the customer you start deducting. Already now i am getting fed up of the service of Airtel

please sir give me new mobyle number for exampal :- 9898101010,9898102030,9898100100 plz contect me my cell no.09979443213

sir i am a airtel tsm from bhopal if u want any vip no it will be payable it will around 5000-7000 price if u need then call mew 7389492098

Dear Concern, I have useing Airtel prepaid connection number 9818344402 last seven years, with the facility in every month validy recharge, now due to low outgoing call i want to change plan LIFETIME VALIDIATY, but when we have erechange with Rs. 43 the request has been rejected two times, i am trying to contact with customer care with dial 121 service but not connect in customer care executive. please provide the reason why the erecharge Rs 43 rejected. Thanking you, KAMAL KISHOR 9818344402 (New Delhi)

my mobile no 09974062561 was closed on june/july 2009 ,due to non usage for three months,i have ask for my deposits ,i am a old customer of airtel and many times i complain to customer care that i m not geeting the airtel bills regularly for which i m facing so much problem. after closing my sim airtel has to refund my deposit on 1sept 2009 ,they have prepare the cheque ,till today 15 dec 2009 i still not get my deposit money ,i many times contact to customer care ,about my deposit till now i m not geting a positive response from airtel ,pl tell where to go,shall i move to consumer court for mentally harrasement and compensation regards kunwar goyal

My Prepaid Mobile Number is 9003704774, in the Name of Mohanraj CM. May I get the Incoming and Outgoing Numbers List for this Number for past 3 months.. I need this list for my some personal works. If yes what's the procedure ?

yes why not but firstly why u need all call details if u need for any verification then firstly go to police station say to need ur whole call details of ur no and submit a hand written application within 12 hour u get ur all call detail in ur mail

i m retail partner my no is 9934079926 tis is e-recharge sim but my customer care no 121 and 12144 not work .plz chek this issue

dear sir madm my whife nuber airtel .8107100360 incoming outgiing detail send my id send detail plaes wait

Hi, i got frequent calls at night or evening time from the no. +18042642007. When i attend no body else attend, instead there is a beep sound can be heard. I want to know whether this is an automated call or a call from USA or Canada. Can i get the details from customer care. And i have received messages from the number 5432162245838, or 5432167905577 or 5432162245840 or 5432167681245. I dont know what is this number. How messages come from this number. Can you help me? Balakrishnan Mob: 9952913049

hello sir my mobile gum ho gaya he giseka mobil no 8826652576 badari thakur ki id par hey please es no ko band ker digiya

my no. no. se kabhi other mobile per sms or miss call ho jati hai . plz cheak same no. kisi or ko issue to nahi kiya hai . plz urgent action

this is due to server matching thorer swapping problem firstly check ur network setting and re config

dear sir how get the all mobile numbers, becus we are doing sosial service throughout india. please healp us to do service in our country. ANUGRAHA PUBLIC CHARITABLE TRUST Tamilnadu, india . cell-9003039016.

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