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BSNL Customer Care

Submitted by Ekikrat on Wed, 12/07/2016 - 13:57

BSNL is the largest, state owned cellular, telecommunication, wireless and broadband service providers in India. BSNL have a very sophisticated network of customer support system and offers customer support through internet, phone and physical relationship centers located all over India. The following tips will help you to approach BSNL customer care division easily and more quickly.

Various options to approach BSNL customer care center are as follows

  • Internet
  • Telephone
  • You can approach BSNL Customer care in person.

Contents

  1. Approach BSNL customer-care via online
  2. The different services that one can avail from BSNL online help
  3. Approach BSNL Customer Care on the phone
  4. Approach BSNL Customer Care in person
  5. How to find the address of the BSNL customer service center nearest to you
  6. Address of BSNL Corporate Office
  7. Some of the customized offers provided for BSNL customers are:
  8. How to Escalate your Complaint

Approach BSNL customer-care via online

The different services that one can avail from BSNL online help

  • Logging on to BSNL Portal Singin allows you to manage all your BSNL accounts from one place.
  • Online services include Bill viewing and payment, Prepaid recharge, seeking customer care, viewing and changing tariff plan, viewing details of monthly usage, recharging account etc.
  • You can find local customer care numbers and contact details.
  • Using BSNL Value Added Services you can avail other value-added services like Caller tune, Hello tune, Hello TV, Wallpapers, games, movies etc.

Approach BSNL Customer Care on the phone

  • You can dial 1500 or STD code of your circle+ 21211500 for BSNL landline related query.
  • You can dial 1800 180 1503 or 1503 for mobile related query.
  • You can dial 1500 for WLL related query.
  • For Internet related issues dial 1957.
  • You can dial 1504 or STD code of your circle+21001504 or 1800-424-1600 or 1800-424-1601 (for prepaid) for broadband related queries.
  • For web hosting related queries dial 1957, 080 - 2220 0806 or 080 - 2238 1866.
  • For web conferencing related queries dial 1800-111-233, 011-45092300 or 011-45092311.
  • For e-track related query dial 1800 425 1425.
  • You can send SMS LL(for landline)/BB (for broadband)/LL+BB( for landline and broadband)to 54141 (BSNL mobile)/ 9400054141 (other operators like airtel, vodafone, aircel etc) to register for a new landline or broad band connection.
S. No. Type of Service Toll Free No.
1 For Basic Services including Broadband Services 1500 or 1800-345-1500
2 For CDMA & WiMAX Services 1502 or 1800-180-1502
3 For GSM Mobile Services 1503 or 1800-180-1503
4 For Broadband and Internet Services 1504 or 1800-345-1504
5 For Blackberry Services 1505 or 1800-180-1505
6 For MPLS and other Data Services 1800-425-1957

Approach BSNL Customer Care in person

One can visit the closest BSNL outlet to speak to the customer care executive and communicate any query/concern, and he will help you to resolve the issue.

How to find the address of the BSNL customer service center nearest to you

Go to BSNL Customer Care and select your state to find the nearest BSNL relationship centers.

Address of BSNL Corporate Office

You can send mail to following postal address for any BSNL related general query: Bharat Sanchar Bhavan Harish Chandra Mathur Lane Janpath, New Delhi-110 001

Some of the customized offers provided for BSNL customers are:

  • You can register on BSNL official website and create personal user account.
  • This account helps you to manage all the various BSNL services using a single login.
  • You can receive BSNL bills to your email inbox by setting the billing options.
  • You can submit a complaint and send feedback.
  • You can apply for new landline, 3G or broadband connection.

How to Escalate your Complaint

If you are not satisfied with the solution provided by the customer service division of BSNL, you can escalate it to nodal officers and if still unsatisfied you can contact the Appellate Authority. Find the contact details of the nodal officer and the Appellate Authority in your circle at BSNL Appeal Docket Status

Comments

Using a sim card of your company since very long time. But before i was complaint about video call that i have recharge my call with stv rs 57/- video call pack but video calls are not free of this recharge also i m changing by so paisa per minute of video call so, check out my complaint and solve this problem as soon as possible. My cell No is 8275430381

Respected Sir, Display is showing sim card rejected,My bsnl mobile no is 8765369123 and call back no is 9335062574, Please check and inform me with A lot of thanks. Mirza Abullais Beg

All the above mentioned ways of approaching BSNL are not working. Via online .. all pages lead to error at the end. Most of the listed phone numbers do not connect ...ar reach the operator. I have recently being trying to raise a compaint for my dead phone connection in Noida .. and there is no way you can raise/escalate a compaliaint. no wonder BSNL is in losses If any one knows how to raise comapint for BSNL broadband ..plz do let me know ..

my telephone dead last 2 month my ph no. 02979288819,288777,288776 bsnl officer no response my other con 09869581289

My telephone 080 25233550 is dead since last one week. And Tejaswita Pandey,s telephone 08025237862 is dead since last one month. We have registered the complaints but no action has been taken. This issue has been reffered to DE Indranagar in writing . An email has been sent to Mr. Upadhaya the MD of Bsnl.The local incharge M/s Nalini and lineman Ramlingam are awAre of this issue. After three weeks Mr. Ramlingam came and informed that there was problem in concealed wiring after checking it was found that there was no problem with concealed wiring. He came second time and informed our electrician that his instrument was not working properly. Today morning he had come but did not do any work to repair my phones.

Landline No: 25665270 I had logged a SR# 16830680551 on 9th August 2012 for Landline dead and Broadband going down frequently. Issue reported in SR# 16830680551 is NOT yet resolved and i had called your Customer Care center 4 time to know the status. Everytime i got a reply saying it will be resolved and someone will call me back. No one has called me back till now. I want the issue to be solved before 3pm on 14th August 2012. Otherwise am going to consumer forum. Give me a call @ +91-94480-77716 When i spoke to BSNL Ramamurthy Nagar Telephone Exchange contact person Mr. Venkatesh(256659000), he mentioned that he will send someone to check what is the issue. After 5 days of logging a complaint they are now only started to analyze what is the problem and they can't comment when the issue will be resolved. They will come to know only after diagnosing the issue. My question is will it take 5 days to start diagnosing what is the issue after the complaint is logged and that to after following it up with you guys everyday. Pathetic service from BSNL and they are thinking that they are doing a BIG FAVOUR on us. They should know that they are surviving because of customers.

Want to get details for any prepaid and postpaid number. Get calls and message details of any months or year.Charges applied and 100 % genuine report. For more detail Contact Me +919999639708

Want to get details for any prepaid and postpaid number. Get calls and message details of any months or year.Charges applied and 100 % genuine report. For more detail Contact Me +919999639708

Last week I did special recharge for Rs. 135 and for which BSNL provides 400 mins talk time. However, hardly five to six minutes were only made use of and now I am unable to make calls. I am unable to get connected to the BSNL Helpline as well. Can I be guided ? Pl do reply at segis09@gmail.com. May GOD Bless. G Senthil Iyappan.

Last week I did special recharge for Rs. 135 and for which BSNL provides 400 mins talk time. However, hardly five to six minutes were only made use of and now I am unable to make calls. I am unable to get connected to the BSNL Helpline as well. Can I be guided ? Pl do reply at segis09@gmail.com. May GOD Bless. G Senthil Iyappan.

i want to use mnp service, i live in greater noida ,but there is no service center near . so that i can use this service because i have to sumbit my forms. KINDLY help me as fast as u can .

stupid company with stupid people ...applied for MNP from airtel to bsnl .. its been more than 2 weeks not yet done .. called customer service .. they are most illiterate, unprofessional people ever seen .dont know what information to ask and how to fix . plus point about bsnl.. they are as bad as everyone else like airtel ... in general indian companies sucks in providing customer service ...

I am having broadband connection with Rs. 299 plan to my land line 08153 262969. The plan indicates broad band speed is up to 2mbps. It does not indicate what is the minimum assured speed. I am able to get max 0.16 mbps ~ 0.65 mbps at any point of time. Hence many times the net connection gets dis-connected. Please indicate the assured minimum broad band speed and to rectify the line to get at least 75% of the specified plan speed. SRINIVASAIAH pH: 94802 98110

Dear sir, Please suggest me my bsnl sim-9451664042 service expire 24 jan 2013 , how can increase my service valitidy .

Dear sir , Please suggest us my bsnl sim -9451664042 service expire 24 jan 2013 , how increse my service validity .

I have been complaining about the slow speed on my datacard. Datacard Mobile# 9482590391. Last docket# A08KT301224. Every time, the complaint gets closed with the comment "Tried calling, didn't pickup..". Well, this is a datacard, and I have been giving my mobile number separately, but looks like they just try to call the datacard once and then give up. When I filed the complaint last time, I specifically pointed out this issue, but no success yet. Request you to help out.

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