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BSNL Prepaid Customer Care

Submitted by Ekikrat on Thu, 09/24/2009 - 07:57

BSNL, the No. 1 Telecommunications Company of India, now makes it easier for its customers to subscribe to any of its services from the comfort of their homes.

Several Steps have been taken at BSNL to augment the quality of customer care to international standards.

Features of BSNL Customer care

•CellOne all India Help '9400024365'

•All BSNL Customer Service Centers (CSCs) now remain open on all seven days from 8.00 AM to 8.00 PM without any break for all activities.

•A proper Public Grievances Redressal Mechanism has been put in place in BSNL to resolve any issues customers may have.

•Online access and registration at http://portal.bsnl.in/bsnlcca/login.aspx

Comments

Please send me the call detail of incoming & outgoing call for my prepaid connection 9418904927.

dear sir/mam i want to send my call detail outgoing and incoming in my mail id pls send mobile no 8901310585

Respect sir/Madam I want càll details of last month(March 2016 incoming&outgoing call)my mobile no is 8903029462.Please send call send. Thank you

Respect sir/Madam I want càll details of last month(March 2016 incoming&outgoing call)my mobile no is 8903029462.Please send call send. Thank you

i want to deactivate my caller tune on my BSNL number 9417311987 as soon as possible. expecting an immediate response from u.

you can call on 155223 it a new number started by the trai for deactivating the value added services ... its toll freee number

MD.amir uddin S/o-kwtab uddin Vill-po-ps-panisagar Dist-north toipura Pin- 799260 D/B-5/7/1984

BSNL PREPAID NUMBER IS 9442311617.The following services are not required in my mobile with effect from immediatly. 1. SMS of various general Titles. 2. MUSIC STATION for which the UNSUB number is not functioning.But every month amount is going. For your kind refernce...from 06/11/2009 i have sent many SMS for Deactivation of SMS ( dnd 1909) but neither response nor result. Regarding music station...I approched CUSTOMER CARE where they are also tried thro SMS but could not.(UN SUB 126300) Thereafter I made a request to send thro System. Its recorded today. Please DEACTIVETE THE MUSIC STATION and avoid further deduction from this coming month. OTHERWISE I HAVE TO SURRENDER THIS PREPAID CARD because UNWANTED SMS are disturbing more. BSNL should look into this and resolve this immediatly.

Sir/Mam., I am a BSNL prepaid user bearing mobile no. 9450456524 issued from your Lucknow Office. Recently, when I visited Gwalior, M.P. from 03/12/2009 to 04/12/2009, my mobile comes to roaming, but without making or receiving calls, my balance talk time values was reducing fastly. Similarly, the same situation arises again, when I visited Siwan, Bihar from 18/12.2009 to 19/12.2009, my balance talk time value was Rs. 183/- (approx.), which fall down very quickly and shown only 51 paisa. What was the reason behind it, best known to you. It is also pertinent to mention here that I am also using your two tariff plans of Rs. 49/- & Rs. 212/-. So that, the detail of calls made or received on my mobile during those days are required to be checked. It is, therefore, requested to please aprise me the detail of calls made or received during 03/12.09 to 04/12.2009 & 18/12.2009 to 19/12.2009 and how much expenses incurred thereon.I shall be grategul, if you arrange and provide the same at the earliest in the inerest of justice. Thanking you in anticipation. (Ratneshwar) 6-Ravindra Enclave, Ravindrapalli, Lucknow.

i want to deactivate my caller tune on my BSNL number 9477457387 and 9477457388 as soon as possible. expecting an immediate response from u.

Hi, I am also BSNL prepaid customer bearing 9444729502.Couple of times I requested to deactivate Love guru SMS (monthly subscribtion).Still the amount is been debited in monthly basis.Deactivation is not yet done.Please help me to deregister the useless service and post the amount.ON top of that I send SMS to activate DND. But no response.

Hi, I am also BSNL prepaid customer bearing 9444729502.Couple of times I requested to deactivate Love guru SMS (monthly subscribtion).Deactivation is not yet done.Amount is been taken on 10th jan but week before itself I send sms to deactivate the service.Please help me to deregister the useless service and post the amount.ON top of that I send SMS to activate DND. But no response.

Please send me the call detail of incoming & outgoing call for my prepaid connection 9415545169

Please send me the call detail of incoming & outgoing call for my prepaid connection 9415545169

Please send me the call detail of incoming & outgoing call for my prepaid connection 9415545169

Please send me details of January-2010 of my prepaid connection incoming and outgoing call details of 9427368549 on my e-mail address. This is very useful for me.

This is my Fifteenth complaint. I am the user of mobile no 9414291015. I have lodged a complaint on 15.1.10, 27.1.10, 28.1.2010, 29.1.10, 30.1.10, 31.1.10 & 1.2.10 at 10.30 AM, 12 PM & 3 PM, 02.02.20at 10:43AM, 12:52PM & 3:02PM, Tomorrow 02.02.2010, 3.2.2010 Again Rs 5 Deducted From My account, Also 03.02.2010 at 10:02 Am,12:52PM Message are Continuous Disturb Me, regarding unnecessary deducting money from my mobile prepaid account by +530304005. The message are continuous forwarded on my mobile Even Today 04.02.2010 at 10:04AM, 12:54PM & 04:39PM, & Today 05.02.2010 At 10:31AM also, Each & Every Day 10:00 Am, 12:00 Noon & 3:00Pm Three Time Every Day Message Disturb Me, & Today Also Rs 5, Deducted From My Account, Please Cancel the Service 53030, which is UN necessary disturbs me. They used to send unnecessary messages and unwanted questions. They further stated that they are renewing my subscription for TWOMEN5 pack and deducted a sum of Rs. 5/-. Earlier also they deducted Rs.15/- from my mobile account. I have never been a subscriber for the above pack and I cannot understand how they can steal money from me like this. Is there anyone to look into this matter? The unwanted messages are received continuously on my mobile through 53030. I request every day but your service provider does not help me, kindly take positive action as possible as quick. If unwanted message are not stopped by your service provider, then I will go in Judiciary Consumer Court. Thanking you Nema Ram Bamniya Ward No.-20, Meghwal Mohalla, Jaisalmer, Rajasthan Pin-345001 Mob. No.+919414291015 Today, I again send message about my problem, but the problem is still under process.

are you crazy? Please dont call those idots sitting in BSNL call centers. they cannot help you. not sure why! only thing you can do is porting your number to another carrier. I guess I will port my number soon. BSNL has been giving me headaches for the last couple of years

Are you getting connected to Toll free numbers ? I had tries more than 100 times I am disconnected. I am too getting unwanted SMS with deduction of Rs 5 every time without my consent. I do not know how to stop this business ? Porting the no is only solution ??

Are you getting connected to Toll free numbers ? I had tries more than 100 times I am disconnected. I am too getting unwanted SMS with deduction of Rs 5 every time without my consent. I do not know how to stop this business ? Porting the no is only solution ??

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