The Chennai Telephones was started as early in the year 1881 just five years after the invention of the telephone. When it was started there were only 17 connections. It was started as the Oriental Telephone company then. The Madras Telephone Company came to existence in the year 1923 with 1224 lines. A Government Telephone Board was formed in the year 1941 and it took over the control of the Madras Telephone Company. From then on the telephone company was controlled by the Government of India.
For the purpose of easy administration and operation the Chennai Telephones has been split into different zones. The zones of the Chennai Telephones are Central, North East, North West, North Peripheral, West, South West and South East.
Getting a new connection
To get a new telephone connection with Chennai Telephones you need to submit documents for address proof and identity proof along with the needed refundable deposit amount. These can be submitted at the Customer Care Center in your zone or in any of the Customer Care Center that has a ‘single window’ system implemented.
Documents like Passport, Ration Card with photo, Driving License, Photo Identity card with address, or Election Commission ID Card are accepted as both address proof and identity proof. Photo credit card or PAN card can be given as Identity proof. Ration card, Income Tax assessment order, Electricity Bill, Vehicle Registration Certificate, Registered sale/lease agreement, and Water bill can be given as address proof.
Single Window System
Chennai Telephones has introduced the ‘single window’ system in some of the Customer Service Centers (CSC). You can approach any of these ‘single window’ CSC to place any kind of request regarding the telephone connections. The Customer Relations Officer in these centres is entitled to approve any request and take decisions immediately.
You can find a lot of services online in the Chennai Telephones website. You can use the Telephone directory available online to find the names / numbers of any subscriber. An easy to use search feature is available in that website. Apart from that you can conduct enquiries regarding landline bills and mobile bills.