DHL is the global leader in international express delivery, courier service and airfreight. DHL has set-up the most sophisticated network of customer support via Internet, Telephone and physical centers spread all over India. The following tips will help you to reach DHL customer care division easily and promptly.
Approach DHL customer-care via online
- Visit http://www.dhl.co.in/en.html. You would find various links to provide information about express Delivery, freight by air/ocean/road/rail, tracking your shipment etc.
- If your query is not still solved yet, visit http://www.dhl.co.in/en/contact_center/contact_express.html and submit a comment/query/complaint.
- You can track your DHL shipment via http://www.dhl.co.in/en/express/tracking.html
- For Global Forwarding related query, visit http://www.dhl.co.in/en/contact_center/contact_global_forwarding.html and submit the form.
- For Global Mail related queries fill out the form at http://www.dhl.co.in/en/contact_center/contact_globalmail.html
The different services that one can avail from DHL online help
- You can track your shipment.
- You can submit a complaint/query.
- You can browse through tracking FAQs at http://www.dhl.co.in/en/express/tracking/tracking_faq.html
Approach DHL Customer Care on the phone
- You can dial 1800 111 345 or 30 300 345 for any shipment related query.
- You can dial Customer Service +91 22 6698 3400 for freight related queries.
- You can SMS 'DHL TRACK <waybill number.>' to 53456 for tracking your shipment.
Approach DHL Customer Care in person
One can visit the closest DHL service point to send a courier or get any assistance regarding your shipment.
Address of DHL service point at major cities:
GROUND FLOOR, MERCANTILE HOUSE,
TOLSTOY MARG, NEW DELHI
3 SANSKRUTI PRASAD CHS RAM MARUTI ROAD OPP. SHIVA PRASAD HOTEL,
9th floor Bells House 21,Camac Street,
148, IIIC, Ist Division,
For address of DHL service point in your area visit http://www.dhl.co.in/en/express/shipping/find_dhl_locations.html , select your state/city, and the list of DHL service points in your area will be displayed.