FedEx is one of the leading express delivery and courier service providers in India and offers the most sophisticated network of customer support via Internet, Telephone and physical centers spread all over India. The following tips will help you to reach FedEx customer care division easily and promptly.
Approach FedEx customer-care via online
• Visit http://www.fedex.com/in and you would find various links to provide information about arrangement of online shipment, rates, transit time, shipping services, monitoring and tracking shipment etc. • If your query is still not solved, visit Customer Service link at http://www.fedex.com/in/domestic/index.html. • You can track your FedEx shipment using tracking number at http://www.fedex.com/in/domestic/track/. • You can also track your shipment using e-mail or reference. The detailed instruction for tracking using e-mail/reference can be found at http://www.fedex.com/in/tracking/email.html • For any assistance or query fill out the form at https://www.fedex.com/in/domestic/contact/writefedex.html • You can request a signature proof of delivery at https://www.fedex.com/Spod?cntry_code=in
The different services that one can avail from FedEx online help
• You can track your shipment. • You can open an account to manage your payment, shipment scheduling and tracking, creating and managing address book etc. • You can submit a complaint/query.
Approach FedEx Customer Care on the phone
• You can dial FedEx customer service at 1800 209 6161* / 1800 22 6161 (MTNL & BSNL) for any assistance.
Approach FedEx Customer Care in person
One can visit the closest FedEx drop-off center or the FedEx office in your city to send a courier or get any assistance regarding your shipment. To find the location of the nearest FedEx drop-off point visit http://www.fedex.com/in/domestic/dropoff/ , select your state/city, and the list of FedEx drop-off points in your area will be displayed.
Address of FedEx office at major cities
Head Office: Prakash Air Freight P. Ltd. N0.12, Koteshwar Palace, Jiva Mahale Marg, Andheri (E) Mumbai – 400069 Tel.: 022 – 2683 3366 Regional Offices:
Mumbai Prakash Air Freight Pvt. Ltd. Plot No. 69 A, Santogen House, MIDC, Andheri (E) Mumbai – 400093 Tel: 022- 66980000
Delhi Prakash Air Freight Pvt. Ltd. 238, Sant Nagar, East Of Kailash, New Delhi - 1100065 Tel: 011 - 26488345
Bengaluru Prakash Air Freight Pvt. Ltd. No.1098, 1st Floor, Purna Pragna School Road, New Tippasandra Post, Hal 3rd Stage Bangalore – 560 078 Tel: 080-25293205-09