You are here

Ford India Customer Care

Ford, one of the most prominent automobile manufacturers in the world, has established a strong presence in Indian market and offers excellent customer care through internet, telephone and a numerous service centers spread all over the country. The following tips will help you to approach Ford customer care division promptly and more efficiently.

Contact Ford customer-care via Internet

• Visit http://www.india.ford.com and you can find information about various services/products offered including different car models, service centers, showrooms etc.
• To send inquiries, including feedback, requests for information, and complaint, fill out the form at https://www.secure.india.ford.com/servlet/ContentServer?cid=1178851254522&pagename=FIPL%2FDFYPage%2FFord-Default&c=DFYPage&site=FIPL or send e-mail to custmail@ford.com.
• You can submit a request for a test drive at https://www.secure.india.ford.com/servlet/ContentServer?cid=1131975052158&pagename=FIPL%2FDFYPage%2FFord-Default&c=DFYPage&platform=generic&site=FIPL.
• You can request a quote at http://www.india.ford.com/servlet/ContentServer?cid=1132316149121&pagename=FIPL%2FDFYPage%2FFord-Default&c=DFYPage&platform=generic&site=FIPL.
• You can request a brochure at http://www.india.ford.com/servlet/ContentServer?cid=1132316149121&pagename=FIPL%2FDFYPage%2FFord-Default&c=DFYPage&platform=generic&site=FIPL.
• You can book a car service or repair at https://www.secure.india.ford.com/servlet/ContentServer?cid=1178851255149&pagename=Page&c=DFYPage&site=FIPL.
• If you represent any institution and have any query related to bulk order, send mail to fbcindia@ford.com or send mail to regional corporate sales manager at the following e-mail addresses:
South– K.Suresh – ksures25@ford.com
North – Navneet Singh – nsingh48@ford.com
East – Kishalay Chowdhary – ckishala@ford.com
West – Swapna Latkar – lswapna@ford.com
National Fleet Sales Manager – George Varghese – vgeorge5@ford.com

The different services offered via Ford online site

• Sending query/complaint through e-mail.
• You can locate the nearest service center and showroom.
• You can find customer care numbers.
• You can request brochure, quote, test drive and car repair and service.

Approach Ford Customer Care on the phone

• Dial toll free 1800 425 2500 for Ford car related query and assistance.
• Alternately you can dial the number of nearest Ford outlet listed on http://www.india.ford.com.

Approach Ford Customer Care in person

One can visit the nearest Ford showroom or dealer for any product related assistance. All Ford outlets have dedicated customer Relationship centre.

How to find the address of the Ford Showroom nearest to you

You can locate your nearest Ford Showroom at http://www.india.ford.com/servlet/ContentServer?cid=1178851585622&pagename=FIPL%2FDFYPage%2FFord-Default&c=DFYPage&site=FIPL.

How to find the address of the Ford Dealer nearest to you

You can locate your nearest Ford dealer at http://www.india.ford.com/servlet/ContentServer?cid=1132316149205&pagename=FIPL%2FDFYPage%2FFord-Default&c=DFYPage&platform=generic&site=FIPL.

Contact Ford Customer Care via Mail

You can write to Ford Customer Care division at following postal address:
Mailing address:
Ford India Private Limited,
S.P. Koil Post, Chengalpattu – 603 204.
Tamilnadu, India

Ford Regional Office Address and Contact Details:

Ford Plant and Corporate Office
Ford India P Ltd,
S.P. Koil Post
Chengalpattu - 603204
Phone : 91 44 27454375
Fax : 91 44 27455177

Regional Office - North
Ford India Pvt.Ltd.
Tower A, Ground Floor,
Unitech Cyber Park,
Greenwood City,
Sector 39,
Gurgaon - 122001
Haryana
Phone : 91 0124 6743000
Fax : 91 0124 6743075

Regional Office - West
Ford India P Ltd.
301, Central Plaza
CST Road, Kalina
Santacruz (E)
Mumbai - 400098
Phone : 91 22 67024300
Fax : 91 22 67024305

Regional Office - South
Ford India P Ltd.
Block - 1B, 1st Floor
RMZ Millenia Business Park
143, Dr MGR Road,
North Veeranam Salai,
Perungudi, Chennai - 600 096
Phone : 91 44 24551500
Fax : 91 44 24559965

Regional Office - East
Ford India Pvt Ltd.
55/55/1, Chowringhee Road,
Chowringhee Court,
Unit 33, Second Floor,
Opp. Nehru Children Museum
Kolkata - 500 071
Phone : 91 33 40073930 - 34