Hathway is one of the leading cellular, telecommunication, wireless and broadband service providers in India and offers its customers help and support thorough internet, telephone and customer care centers spread all over India. The following tips will help you to contact Hathway customer care division easily and more quickly.
Approach Hathway customer-care online
- Visit http://www.hathway.com/ and you would find links providing information about various services offered, example: Digital and cable TV, Broadband services etc.
- If your query is not still solved yet, visit Contact Us link. There you will get the contact information of Hathway customer care unit in your area.
- You can also send your query to helpline_executive@hathway.net and you will get an immediate response.
- For channel related queries send mail to cinechannel@hathway.net.
- For ITV related queries send mail to itv@hathway.net
- For broadband service send mail to helpdesk@hathway.net. There is also specific e-mail address for a particular city. You can find the customer care e-mail address for your city at http://www.hathway.com/brodband/prod_broadband_helpline.asp.
- For any complaint or feedback fill out the form at http://www.hathway.com/brodband/prod_broadband_redressal.asp
The different services that one can avail from Hathway online help
- Logging on to http://www.hathway.com/index.asp allows broadband customers to see usage and manage Hathway accounts from one place.
- Online services include Bill viewing and payment, Prepaid recharge, seeking customer care, viewing and changing tariff plan, viewing details of monthly usage, recharging digital TV account etc.
Approach Hathway Customer Care on the phone
Digital TV customers can reach customer care through following numbers:
Mumbai: 022- 66623300
Nasik: 022 - 9960646216
Delhi: 011- 46085734, 9871011365, 9818107394
Chennai: 044 - 42107676 / 42107878
Pune: 9520 - 66016060/25533377, 080 - 65341111
Hyderabad: 040 – 66463456
You can send SMS “DIGI” to 575759 for help with digital TV service.
Broadband users can find local call center number at
http://www.hathway.com/brodband/prod_broadband_helpline.asp. Here are call center numbers for major cities:
Delhi 011-46085777
Mumbai: 022-67134650
Bengaluru 080-40161616
Hyderabad 040-66989898
You can also send SMS to <ISP><Account Number><Request> to 575759.
Approach Hathway Customer Care in person
One can visit the closest Hathway office to speak to the customer care executive and communicate your query/concern, and he will help you to resolve the issue.
Physical address of Hathway office in major cities:
Mumbai
Trade World, "B" Wing, 10th floor,
Kamala Mills Compound, Senapati Bapat Marg,
Lower Parel (W), Mumbai 400 013.
Tel: 91 22 66623333
Fax: 91 22 24933355
Delhi
AB-17, 1st Floor, Safdarjung Enclave,
Nr.Kamal Cinema, New Delhi- 110029.
Tel: 91 11 46085601 / 9871199661
Fax: 011-26188547
Bangalore
Shree Complex, 4th Floor, 73,
St.John's Road, Bangalore-560042.
Tel: 91 080-41228955/56/57
Fax: 41228950
Chennai
1 – Ramasamy Naicken Street (First Floor),
Corner of TTK Road & CV Raman Road, Alwarpet,
Chennai 600 018
Tel: 044 – 42107676 / 42107878
Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building ,
Hyderguda,
Hyderabad – 500 029
Tel: 91 040 66669389
How to find the address of the Hathway center nearest to you
Go to
http://www.hathway.com/contacts/contact.asp
What to do if your problem is not solved after contacting Hathway Customer Care
To escalate your issue, submit the form at http://www.hathway.com/brodband/prod_broadband_nodal.asp. Alternately you can send e-mail to nodal officer. E-mail address for nodal officer in your area can be found at the same link.
If your issue is still not resolved, you may complaint to Appellate Authority using the form at http://www.hathway.com/brodband/prod_broadband_trai.asp
iam using hathway internet
iam using hathway internet since ayear. service is worst regularly i call customer care they say service down in your area. this is a regular word and they say that it will be solved within 3to4 hours. i dont know why hathway has become worst and not caring for customers.
will hathway rethink about
will hathway rethink about their seriousness of doing business, their phone numbers are forever engaged, if you manage to get through you are just redirected to another set of phone numbers.
From the 4th of Feb my net is
From the 4th of Feb my net is not working,complains of no use.I am waisting my time and money and my phonecalls holding for 15-20 mints.The people who sit there cannot understand english.I know how my children stuidies are effected.
When I wrote to the billing about my compensation till today there is no reply,because my billing due date is on 24th Feb.
Even last June my line was not working for almost one and a half month (NO COMPENSATION)
Please donot waist your money on hathway because it is one of the worst NET CONNECTION.I am using hathway for 3 years.
I have cable & setof box the
I have cable & setof box the lines are dead as now 28-6-2012, my address is #273, FORTUNA GLADE, A-4, B-Block,5th main, Vijaya Bank Layout,(behind IIM B), Billekahalli, Bengaluru 560076
On 17th Dec-2012 I get
On 17th Dec-2012 I get Hathway broadband connection. Now since yesterday (38 hrs.)it is completely down. Called to customer care but no luck, very disappointed with this service.
help me for online recharge
help me for online recharge
I am experiencing the worst
I am experiencing the worst support system ever with no decency towards clients requests and followups
I had logged a ticket on 5-Mar-2013, ticket no: 9999683129 for simple reconnection.
However its been 5 days and no one has arrived, where in I was promised that a technician would arrive in 24 hours.
i am having hathway internet
i am having hathway internet modem
due to change in home furniture i want to have joint on internet black wire
is it possible?
umesh
I have availed hathway
I have availed hathway cable tv services with set up box at
13 HARISH SIKDAR PATH KOLKATA:- 700012. Today(05.04.2013)
the person from the service provider behaved rudely with me.
He even tried to create violence with me. Are we customers
or we got to be scared of your service provider.
I do hope hathway will mail me at my email id mano_dash@yahoo.com in this regard. Also lot of channels like
MTV CHANNEL, also lot of other channels are not provided
by the service provider.
I STAY in south
I STAY in south mumbai,gowalia tank, yash apts. I am receiving a message from hatway regarding the closure of the cable connection. please look into this matter as it is disturbing the view.I would like you to revert back to this mail in person. thank you.
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