Hathway is one of the leading cellular, telecommunication, wireless and broadband service providers in India and offers its customers help and support thorough internet, telephone and customer care centers spread all over India. The following tips will help you to contact Hathway customer care division easily and more quickly.
Digital TV customers can reach customer care through following numbers: Mumbai: 022- 66623300 Nasik: 022 - 9960646216 Delhi: 011- 46085734, 9871011365, 9818107394 Chennai: 044 - 42107676 / 42107878 Pune: 9520 - 66016060/25533377, 080 - 65341111 Hyderabad: 040 – 66463456
You can send SMS “DIGI” to 575759 for help with digital TV service. Broadband users can find local call center number at http://www.hathway.com/brodband/prod_broadband_helpline.asp. Here are call center numbers for major cities: Delhi 011-46085777 Mumbai: 022-67134650 Bengaluru 080-40161616 Hyderabad 040-66989898 You can also send SMS to <ISP><Account Number><Request> to 575759.
One can visit the closest Hathway office to speak to the customer care executive and communicate your query/concern, and he will help you to resolve the issue. Physical address of Hathway office in major cities:
Mumbai Trade World, "B" Wing, 10th floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (W), Mumbai 400 013. Tel: 91 22 66623333 Fax: 91 22 24933355
Delhi AB-17, 1st Floor, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi- 110029. Tel: 91 11 46085601 / 9871199661 Fax: 011-26188547
Bangalore Shree Complex, 4th Floor, 73, St.John's Road, Bangalore-560042. Tel: 91 080-41228955/56/57 Fax: 41228950
Chennai 1 – Ramasamy Naicken Street (First Floor), Corner of TTK Road & CV Raman Road, Alwarpet, Chennai 600 018 Tel: 044 – 42107676 / 42107878
Hyderabad 3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500 029 Tel: 91 040 66669389
To escalate your issue, submit the form at http://www.hathway.com/brodband/prod_broadband_nodal.asp. Alternately you can send e-mail to nodal officer. E-mail address for nodal officer in your area can be found at the same link. If your issue is still not resolved, you may complaint to Appellate Authority using the form at http://www.hathway.com/brodband/prod_broadband_trai.asp