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Hathway Customer Care

Submitted by Ekikrat on Fri, 02/04/2011 - 21:35

Hathway is one of the leading cellular, telecommunication, wireless and broadband service providers in India and offers its customers help and support thorough internet, telephone and customer care centers spread all over India. The following tips will help you to contact Hathway customer care division easily and more quickly.

Approach Hathway customer-care online[edit]

The different services that one can avail from Hathway online help[edit]

  • Logging on to http://www.hathway.com/index.asp allows broadband customers to see usage and manage Hathway accounts from one place.
  • Online services include Bill viewing and payment, Prepaid recharge, seeking customer care, viewing and changing tariff plan, viewing details of monthly usage, recharging digital TV account etc.

Approach Hathway Customer Care on the phone[edit]

Digital TV customers can reach customer care through following numbers: Mumbai: 022- 66623300 Nasik: 022 - 9960646216 Delhi: 011- 46085734, 9871011365, 9818107394 Chennai: 044 - 42107676 / 42107878 Pune: 9520 - 66016060/25533377, 080 - 65341111 Hyderabad: 040 – 66463456

You can send SMS “DIGI” to 575759 for help with digital TV service. Broadband users can find local call center number at http://www.hathway.com/brodband/prod_broadband_helpline.asp. Here are call center numbers for major cities: Delhi 011-46085777 Mumbai: 022-67134650 Bengaluru 080-40161616 Hyderabad 040-66989898 You can also send SMS to <ISP><Account Number><Request> to 575759.

Approach Hathway Customer Care in person[edit]

One can visit the closest Hathway office to speak to the customer care executive and communicate your query/concern, and he will help you to resolve the issue. Physical address of Hathway office in major cities:

Mumbai Trade World, "B" Wing, 10th floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (W), Mumbai 400 013. Tel: 91 22 66623333 Fax: 91 22 24933355

Delhi AB-17, 1st Floor, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi- 110029. Tel: 91 11 46085601 / 9871199661 Fax: 011-26188547

Bangalore Shree Complex, 4th Floor, 73, St.John's Road, Bangalore-560042. Tel: 91 080-41228955/56/57 Fax: 41228950

Chennai 1 – Ramasamy Naicken Street (First Floor), Corner of TTK Road & CV Raman Road, Alwarpet, Chennai 600 018 Tel: 044 – 42107676 / 42107878

Hyderabad 3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500 029 Tel: 91 040 66669389

How to find the address of the Hathway center nearest to you[edit]

Go to http://www.hathway.com/contacts/contact.asp

What to do if your problem is not solved after contacting Hathway Customer Care[edit]

To escalate your issue, submit the form at http://www.hathway.com/brodband/prod_broadband_nodal.asp. Alternately you can send e-mail to nodal officer. E-mail address for nodal officer in your area can be found at the same link. If your issue is still not resolved, you may complaint to Appellate Authority using the form at http://www.hathway.com/brodband/prod_broadband_trai.asp

Comments

iam using hathway internet since ayear. service is worst regularly i call customer care they say service down in your area. this is a regular word and they say that it will be solved within 3to4 hours. i dont know why hathway has become worst and not caring for customers.

i have a problem in my hathway in hathway some chanals was blocked so can you un block it please

Press OK ull get home menu in that choose 11th one setting in settings choose parental control if u choose parental control it will ask password the password is 0000 after typing the password click submit and choose channel block in that unmark the channels which are marked that it

I agree. Hathway ia the worst. They don't invest in hardware. In my area which suffers a lot of powercuts, hathway does not invest in an inverter. They simply refuse to move beyond a 10min backup UPS. Apart fron thus, the nodal officer us shameless, unavailabile and lacks knowledge.

will hathway rethink about their seriousness of doing business, their phone numbers are forever engaged, if you manage to get through you are just redirected to another set of phone numbers.

From the 4th of Feb my net is not working,complains of no use.I am waisting my time and money and my phonecalls holding for 15-20 mints.The people who sit there cannot understand english.I know how my children stuidies are effected. When I wrote to the billing about my compensation till today there is no reply,because my billing due date is on 24th Feb. Even last June my line was not working for almost one and a half month (NO COMPENSATION) Please donot waist your money on hathway because it is one of the worst NET CONNECTION.I am using hathway for 3 years.

I have cable & setof box the lines are dead as now 28-6-2012, my address is #273, FORTUNA GLADE, A-4, B-Block,5th main, Vijaya Bank Layout,(behind IIM B), Billekahalli, Bengaluru 560076

On 17th Dec-2012 I get Hathway broadband connection. Now since yesterday (38 hrs.)it is completely down. Called to customer care but no luck, very disappointed with this service.

I am experiencing the worst support system ever with no decency towards clients requests and followups I had logged a ticket on 5-Mar-2013, ticket no: 9999683129 for simple reconnection. However its been 5 days and no one has arrived, where in I was promised that a technician would arrive in 24 hours.

i am having hathway internet modem due to change in home furniture i want to have joint on internet black wire is it possible? umesh

I have availed hathway cable tv services with set up box at 13 HARISH SIKDAR PATH KOLKATA:- 700012. Today(05.04.2013) the person from the service provider behaved rudely with me. He even tried to create violence with me. Are we customers or we got to be scared of your service provider. I do hope hathway will mail me at my email id mano_dash@yahoo.com in this regard. Also lot of channels like MTV CHANNEL, also lot of other channels are not provided by the service provider.

I STAY in south mumbai,gowalia tank, yash apts. I am receiving a message from hatway regarding the closure of the cable connection. please look into this matter as it is disturbing the view.I would like you to revert back to this mail in person. thank you.

are you ready to launch your headend in kolkata ? are you ready for district town for cable and broad band service ? please send your contact name and number .

I am residing at vidyaranyapura, your service is disgusting. frequent failure, pbad customer care response. sat and sundays god only must help.

Digital cable Service at its worst. Right from LCO to Customer Care, nobody knows how to resolve issues. If Hathway wants to run their services through most inefficient and irresponsible LCOs, may God bless them. Amen!

Dear Sir, For the last 10 days I am not getting the channel no. 704 ( DD Bangla). I am contacting several persons but nobody is replying my queries. Kindly tell me what is the problem & when can I get it? Regards/Samir

I wish to know your contact address of kolkata office coz just now a message flashed across the screen INSERTED CARD IS NOT A VIEWING CARD why such a message was flashed. I have filled the form requiring details of customer information further no querry was sent to me. Kindly check up and inform please ASAP . Contact address of kolkata. 033 2412 6390.

Hi friends, INSERTED CARD IS NOT A VIEWING CARD Same problem i am also facing,anybody have solution please mail me at peramsuresh@gmail.com

Hi, even am having the same problem..did u find any solution for it? if yes, then please share with us. http://broadbandforum.co/topic/61894-inserted-card-is-not-a-viewing-card-2/

Dear All, I Suchit Ghadge, reside at Chembur facing issue with cable connection from last 12 days we are not able to use the service. When i am calling the local cable operator (Sayali Cable) which runs cable in my area in Mukund Nagar, P.L.Lokhande marg, Rahul Chawl Rno: 4 Chembur-89. Are not at all responding from last 12 days nor they are interested in picking up the call their no: -7498277991 / 7498347876. Requesting you to kindly look in this matter as this is unscrupulous service which I am getting even my neighbors are also facing same issue. Or please guide me to whom I can escalate the issue. If any specification required please fell to speak with me on: - 9833527422

Dear sir, I Praveen gupta, reside at Chawri Bazar facing issue with cable connection from last 2 months. We are not able to use the service.When I call the local cable operator(Rohan Cable)which runs cable in my area in Dariba kalan, chandni chowk are not responding from so many days and avoiding the situation.Their call no: -9811128070. Our cable wiring & remote (stb)was changed a few days back(paid service)by cable operator. Kindly instruct him to solve the problem &pay back the unnecessary amt. or I shall forward my complaint to TRAI(CONSUMER COURT).Please call me on :- 9899245655

hi Team, can anybody help to get a dish TV connection. Located @ Puttenahalli,JpNagar,Bangalore. Reach me @ 9902939491 Thanks Manjunath K

I m able to view my cable even with the setup box my cable operator says to contact u guys but the telephone number given by u is continuously busy can u plz take my complaint

we are from Hyderabad old city i brought one set box name as hathway is not working properly.The system asking contact service manager but the customer care were not responding the phone what we do now how it will work

From Yesterday onwards Channel no. 700 ( Zee Bangla 0 Has been disconnected without any reason - Place : Mysore Please do the needful urgently.

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