IDEA Prepaid customer care

IDEA Cellular is a publicly listed company, having listed on the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE) in March 2007. A frontrunner in introducing revolutionary tariff plans, IDEA Cellular has the distinction of offering the most customer friendly and competitive Pre Paid offerings, for the first time in India, in an increasingly segmented market.

Idea offers you another easy way of accessing information through TEXT based application called CARE. Through this application you can access information on

•PAYPOINTS •VAS •PACKAGE PLANS •ROAMING •GPRS •BILLED •UNBILLED •SERVICE CENTER •RBT •TOP UPS •VAS •OFFERS

If customer is a prepaid customer then he/she will get the following SMS -

•For Latest Schemes sms HOT, •For Recharge Info sms RC, •For LIFE LONG sms LT, •For Cost Saving Pack sms TP, •For Roaming Info type ROAM, •For Value Added Serv sms VAS, •For Dialer Tones sms DT, •For GPRS Info sms GPRS & for Other Info sms OTHER To 50505(Tollfree)

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Comments

first change u r website as user friendly. give service at the right time, service is very poor

dear sir, my idea sim has blocked because i entered wrong puk number. so i want to take duplicate sim. i have gone many times to idea office but they dont give me duplicate sim of same number. plz help me

Attention MrUtpal Tewari nodal officer. Dear Sir I have Idea prepaid mobile no. 9506945482.During last month three deductions of Rs30.00,Rs30.00 and Rs15.00 has been made towards picture message and voice chat,while I have never asked or requested any such service.On contacting through your customer care executives I have not received appropriate answers.I request that any such services which costs monthly charges debited from my account immediately cancelled and above debited amount be credited to my account.

i m 1 of ur customer from m.p. n my complaint is regarding to my idea prepaid account. 0n 21-6-2010 i check my bal. which was at that time is around 20 rupees n on the next of it in noon it reach up to direct 4 rupees. even i didn't call anyone so long. so how could it happen still don't know. even i went to my nearest idea cust offic n they also don't have any specific reason for it.i want my balnc. back. STOP ALL THIS NONSENSE. EVEN U R NOT PROVIDING ANY GUD FACILITIES TO THE M.Pians. 9977742088

are ye idea wale madarchod hai garib ke aulad hai aditya birla ke account me balance nahi hoga use bahen ke lode me transfer kar diya hoga madchodo ne

sir i am getting unwanted calls how can i prevent them from coming to my cell...i am using idea prepaid

My no. is 9926040415. I have recharge by rs.12 (for international call rates)on 30/07/10. But till now (07/08/10) it is not activated.I had called at customer care they told due to technical problum it delayed. As promissed it had to activate in 3 hours 30 minutes. How slow your services ?

Hi my Name is Rahul, i want to make a complaint regarding to sudden deducted balance from account.... today (17 Aug 2010) in the morning i recharged my no by @50, got bal @43. i recharged my account @18 sms pack by dialing *150*18#... 43-18=25 here after i did not make any calls, and checked my balance... it was @6, i don't know why and where it been deducted.. this is the big issue, but you don't know what is the biggest than this... promptly i called up in the customer care, and she picked me up..(Salma) Salma:aap ka naam.. i:Rahul.. Salma:apna no batayiye.. i:given.. Salma:aap ko 2 Mins hold pe rahna padega, tabhi main aap ko koi jaankari de sakti hun.... you can hear this call if you have all details... first question: is this a way to talking with a customer? don't idea have any rules and regulations? Again i called up in the customer care and talked with Ranjit... again he talked to me with same manner and disconnect the call... the 3rd time i called and talked with Seema...She was good somewhere but at the same time she also did not provid me currect infomation.. i just asked her that can you provide me mail id, where i can make a complaint against to your executives... she simply denied and told "2 Min line par rahe, main senior se puch kar aap ko mail id deti hun... is this the your idea, which chnage our life.. i just want to know that what rubbish service are you providing to your cutomers... ok...now i am going to make a complaint in the TRAI against to Idea and your customer care executives... i am not able to understand that what are they (Ur CCE)? are they God? Why they never talk with God manner? why they put us on hold, without knowing and understanding issue? why they put us on hold for a long while? why don't they use complete procesure? why they don't use proper way? why they don't transfer customer's call to their supervisor? Now i am using your this idea connection since last 4-5 year, i faced many problem but i never told you, but now its too much. i will mark a mail in the TRAI also. Now lets see what they reponse... i will wait till your and their reply... Rahul Rawat +919891736728 -- Regards & Thanks Lucky Rawat luckyangel401@gmail.com

SIR MUJHE SMS PACK 35rs KA ACTIVATE KIYE HUE 24 HOURS HO GAYA HAI PLZ GIVE ME SOME SOLLUION FAST

Hi my Name is Ravinder Reddy,Mobile No: +919848333914, i want to make a complaint regarding to sudden Blocked My Network.I have not received before any message. I have been using this number from five years. Actually this number registered on my brother office address, but the recently changed to onother place so that's why i got this problem. So iwill submit my proofs in two days so please activate my Network. Please Activate My Network as soon as possible. Regards & Thanks V. Ravinder reddy Mobile No: +919848333914 E-mail: chemist_ravi@yahoo.co.in

hello sir i took new idea sim from distributer,at that day he told it will activate in 2 days.so i placed into a new cell for activation but it didn't activate now on words what's the problem so pls tell me if u want my moblie no. i will give u (9640089465) i submitted my proofs also

I want to know proprietor detail of this number because I want to take action on this number but if this number will have any ralative person so please give me only name detail of following number +917698052774 Thank you very much chetan

My Name is Arvind singh negi. Sir i am using your product from one year and SUDDENLY my number (9990412622) blocked by your side, why sir i want clarification otherwise, I will mark a mail in the TRAI also. Please help me...........I will wait for your response

My Name is Arvind singh negi. Sir i am using your product from one year and SUDDENLY my number (9990412622) blocked by your side, why sir i want clarification otherwise, I will mark a mail in the TRAI also. Please help me...........I will wait for your response

To whomsoever it may concern. My name is Narinder Singh fron Ludhiana (Punjab) today i have buyed your DATA CARDwith Mob No.9814043388 for which i had been given time of 8:pm it will b started.But still there is no network in Sim. After the 40th sec customer care number disconnects when it says your call is connected to concern person in IDEA. It is a Company or some kind of a DRAMA... Please resolve my problem immidiately. Contact me: +918898006000

dear sir my idear number is 9992294701 last 10 day sms received from customer care deposit u id document i deposit my id documkent after deposit document sms continue coming on my mobile have u any email i can send u another id for mobile number please give us nedfull solution emidately lacs or crore persont problem is this so get emidate this p roblem

Dear sir, I am not happy to your service. my wrong balance detect many times and some service activited from your side. On 6/11/10 my Rs 30.00,18.00 balance detect. so i request you please return my 30 rupee.My mob -->9718846384.

SMS "DND" to 1909

when will MyIdea services will be provided to prepaid customers?

dear sir, i got a recharge voucher of RS 30 & by mistake while scratching i lost recharge number also but i have the SL No. with me.So now is there any way to get the voucher number again.

gprs setting

gprs setting

Dear Sir, My idea number is 7698676026 We receive SMS from You regarding submission of documents again.We have already submitted the documents required as per new DoT directive at the time of purchase of new prepaid SIM card to you with the application form duly filled in & signed by us. We appreciate and thank you very much for your the best services we are receiving and hope to receive same in future

My Idea number 9767427114 this sim is not working sim registration faid

Hi this is gerald calling from bangalore my number is 8608949358, since i started using idea im facing so many net working problem maximum time i will be in roaming only , so i am facing lot of challenge in my bussiness because of net work problem.even i am not getting the correct solution from the customer care also.... kindly do the needful, Regards, Gerald Bernard.A

kindly mail me your nearest bangalore customer care office address to my mail. Thank u

dear sir, My mobile no is 9922160605. on Dec 21 , 2010 my filmy pack got activated and on Feb 22 my Cricket pack got activated due to which there was deducation of account balance. I had never activated any such package ever. Today when I called Customer care they told me that since they got positive feed back for these package so they activated these package. But I had never made any such request ever. I am also fedup of messages that i get daily. One month back I had requested for DND at Idea center. But stil I get 20 to 25 messages every day. I request that any such services which costs monthly charges debited from my account immediately cancelled and debited amount that was deducted to be credited to my account.

DEAR SIR- MERA MO.NO 9904317829 HAI MERE NO PER OUT GOING CALL BAND HO GAYI MAIN APNA PRUFF JAMA KIYA; VAPAS BAND HO GAYA, PHIR MAIN PRUFF JAMA KIYA VAPAS BAND HO GAYA,SIR AAP SE NIBEDAN HAI KI MERE NO PER OUT GOING CALL ON KARE,SIR AM VERY-2RUQUSTION,MAI IDEA HI UESA KARNA CHAHTA HU THANK YOU SIR 23.05.2011 MO.NO. 9904317829

My balence Rs.95.00 was deducted on 27 of May 2011 without any notice or message.And today(07/06/2011) Rs.21.00is deducted.Plzzz answer me why is it deducted.

My no. is 9718611201.

9009421951prepaid, balance >850/- validity upto oct 2011. services of this no rendered though i submitted my document three time in short period of 1.5 year. latest on 01/06/11. my postpaid 9926356787 continue on same document. please help otherwise i m free 2 go consumer forum. my email id acddon@rediffmail.com

I AVINASH CHANDRA DONGRE (A GOVERNMENT EMPLOYEE) USING THIS IDEA PREPAID NUMBER SINCE ONE & HALF YEAR. DURING THIS PERIOD IDEA DEMANDED MY ID & ADDRESS PROOF MANY TIME AND I ALWAYS PROVIDED SAME. SINCE APRIL END TO MAY30, I CANNOT MAINTAIN THIS MOBILE IN NO. IN SWITCH ON POSITION. AS ON 31MAY I SWITCH ON THIS NUMBER, IT SHOW THE SERVICES OF THIS NUMBER HELD TEMPORARILY. THEN I CALLED TO CUSTOMER CARE, THEY TELL ME TO CONTACT IDEA SERVICE CENTRE. ON 1ST JUNE I VISITED IDEA CENTRE M. P. NAGAR ZONE II, BHOPAL (MP) TELL MY PROBLEM. THEY AGAIN ASK ME TO SUBMIT THE DOCUMENT & SAME TIME I SUBMITTED BSNL LANDLINE TELEPHONE BILL PHOTO COPY, PAN CARD PHOTO COPY & MY IDENTITY CARD PHOTO COPY. IDEA CENTRE EXECUTIVE TELL ME THAT MY SIM WILL WORK WITHIN THREE DAYS. I WAITED TILL 3RD JUNE. ON 4TH JUNE I AGAIN CONTACT TO CUSTOMER CARE THEY TELL ME TO GO IDEA CENTRE AND ONCE AGAIN I WENT THERE. WHERE I KNON TO THAT SERVICES OF MY SUCH MOBILE NUMBER ENDED. MY MOBILE NO 9009421951 HAVING BALANCE MORE THAN RS 850/- & VALIDITY UPTO OCTOBER 2011. PLEASE HELP ME MY NO. 9926356787 EMAIL acddon@rediffmail.com

They will never help u and even they will start some stupid service on your phone and cut the balance. one should never buy an idea sim.

sir, always I am getting unwanted calls and SMS. how can i prevent them from coming to my cell No. 9076945364...i am using idea prepaid. Requesting please stop the unwanted calls and SMS.

sir, I am getting unwanted calls and SMS how can i prevent them from coming to my cell no. 9076945364...i am using idea prepaid

DEAR SIR I RECEIVE A MESSAGE FROM IG-IDEACL AT 09:32 AM AND Rs.7/- DEDUCT FROM MY ACCOUNT SIR I DONT START ANY SERVICE FROM MY MOBILE INSTEAD OF IT I GOT DEDUCTED BY Rs 7/- NOW I WANT THIS Rs 14/- RETURN BACK TO MY ACCOUNT AFTER THIS SERVICE I CALL TO COUSTOMER CARE ON 09:42 AM AND I CONTECTED WITH Mr.SOURABH WITH THIS COUSTOMER CARE EXECUTIVE I WAS UNSATISFIED AND AFTER TALK TO THIS I KNOW THAT ON 15 JULY 2011 Rs 7/- IN MY ACCOUNT WAS DEDUCTED FOTRTHE SERVICE LOVE KI DISPENSERY .AND THIS EXECUTIVE DOES NOT HEAR MY COMPLAINT AND SAID THAT YOU WILL CALL AFTER 04 HOURS, THEN I CALL ABOUT 02:30 PM TO COUSTOMER CARE AND I WAS INTERACTED WITH SOMEONE WHO ALSO DOES NOT HEAR MY MATTER AND DISCONNECT THE CALL . AFTER THIS I CALL 06:42 PM TO COUSTOMER CARE ON 198 AND I WAS INTERACTED WITH ANKUSH AND THIS PERSON ALSO DOES NOT HEAR MY MATTER AND ABUSE ME AND SAID THAT DO, THAT YOU CAN DO . NOW I AM GOING TO UPBHOKTA MAMLE VIBHAGH AND IN MY MOBILE HANDSETT I HAVE RECORDED THE INTERACTION WITH ALL THE THREE EXECUTIVES AND ON THIS BEHALF I AM ABLE TO GET COMPANTATION FROM YOUR COMPANY .AND ON MY STATUS LOSS I DRAG YOUR COMPANY TO COURT . THANKS YOUR COUSTOMER 07891757171

Hello sir.. This is Harsha HR. I lost my sim 9964197381 please block that sim temporarily I'll cillect duplicate sim in my near Idea office

hi my gujarat idea is number is 09574662527 and it suddenly stopped working and giving the message that services are barred9 2 hours before ) . then what is the solution for starting it again i want it working on urgent basis plz help me out asap.

Hi, this is to inform you that my prepaid card # 9848887507 was missplace and i have collected a new sim at the nearest idea showroom last month, and i am not getting any proper responds from the Idea showroom, request you to kindly check the issuse on prority and kindly get back to me if possible, waiting for your reply.

I want admission for 1st year mechanical diploma in your college My SSC marxs are 40% in marathi midium.

out goings calls & incomings calls details

dear sir..., i'm DHINESHBABU i bought a sim 9743426160 at 15th sep sill its not activate kindly actvate as soon as possible....

Dear Sir, For the past 10 days, i am being contacting the customer care people regarding the GPRS activation on my new phone.But "There is a temporary error in the service, u will get your work done in 4 hours, 24 hours,etc " is what the reply i am getting from your side. please look into the matter and do the needful.

My idea no is -9911269931 but that is out of temt. services . i want open this no . 9911269931 plz tell me some idea for this no. open its urgents

Dear sir,My name is anil iam using idea no,8970978730 from last one year. and i have lost(mobile stollen by someone in bmtc) the number 3 weeks ago, and that sim using by some one still that sim is not deactivating,so please advice, & i want a new sim card for the same number. and in vijayanagar idea office it is not available, so please advise me where it is available.

Dear sir, My Mobile No is 8689850636.I am using Idea Prepaid service.On 12/4/2012 my balance was deducted by Rs.7/- for Love Ki despensary sceme which I also don't know what is exactly.After receving such message i immediately contacted Coustmer care, Where he reply to me that, your service is deactivated,But you can't get refund.On 13/04/2012 again my bal was reduced by Rs.7/-.On which I again contacted with coustomer care but i could not get satisfactory reply. Again for deactivation i sms to Coustomer care on given No i was again charged for Rs.3/-.That means total deduction of Rs.17/-.Again i call to 12345 coustomer care for 3 times who charged Rs 0.50/- for each call.Please help me.

Sir, I am using my prepaid mobile no 9718571790 since october 2009.The call charges were being deducted on per second basis since inception, but from last some time the call charges are being charged as re 1/ and or rs 1.50 on per minute. I do not understand why my scheme of per second basis has been changed unilaterally.Kindly look into the matter and restore my previous scheme under intimation to me. Thanks

sir i m using ur mobile services.,but ur costomer care is nopt providing services, as ur company announce 4 good costomer care,since yesterday i am saying to costomer care persons send me the net settings,they are not providing .my mobile number is 8933876336,if ur company will be unable to provide the facility so i will be leave ur connection

how am i deactivate my 34 rupees sms pake?

i want to know my puk no urgently. my idea cellular number is 8140705122

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