IRCTC Customer Care

Indian Railways Catering and Tourism Corporation or IRCTC, a subsidiary of Indian Railway, has changed the face of Indian Railway by introducing revolutionary online ticket booking facility. Currently, IRCTC is the largest and most transacted e-commerce website in this global region. The following guidelines will help you to reach IRCTC customer care division promptly and effortlessly.

Various options to approach IRCTC customer care center are as follows

  1. Internet
  2. Phone Call
  3. SMS

Approach IRCTC customer-care via online  

The different services that one can avail from IRCTC online help

  1. Register for an account and use that account for booking tickets, managing your travel plan, getting customer support etc
  2. You can access train information, seat availability information, user guide, FAQ and Help documents.
  3. You can book, cancel, and change your tickets.
  4. Get information on ticket booking through mobile.
  5. Contact customer care division.

Approach IRCTC Customer Care on the phone

  • You can dial 24X7 customer support at 011-39340000. Users in Chennai can dial 044-25300000 to reach TRCTC customer care. 
  • You can contact IRCTC corporate office by dialing 011-23311263/23311264.
  • For mobile booking, ATOM related assistance call 1860-233-4959 (from 8.00 am to 11.00 pm).
  • You can dial 080-67004000 for contacting mobile booking ngpay customer care division.
  • Alternately you can 011- 23345500/23344787/23344773/23345800 to reach IRCTC customer care.
  • To contact mobile booking Paymate customer care, dial 022- 67242626 Mon- Fri between 10 am- 7pm and on Saturdays between 10am-6pm.
  • For Subhyatra or other Railway card related help, dial 24 x 7 customer help line 39 02 12 12 (1800 180 1295 from MTNL/BSNL lines).
  • For menu related help/complaint dial 24x7 toll free customer care number 1800 111 139.
  • Reserved passengers can dial 9717640774 for ordering meals to be served during journey.
  • You can contact customer care through your mobile by sending SMS ‘Help’ or ‘Rail’ to 139. You can use this service for PNR query, train arrival and departure, train accommodation and fare enquiry. To know the details visit https://www.irctc.co.in/sms_139.html.
  • Various customer services are offered via SMS. SMS ‘HELP TRN’ to 54959 and you will get the list of services and their commands. 
  • SMS ‘TRNLINK’ to 54959 and receive the link to access these services via WAP (mobile browser). To get more information on this, visit http://www.indianrail.gov.in/n4nuts.html. 
  • You can send an SMS on 57886 through your mobile phone to get information, like Train Alert, PNR Status, Train Status, Seat Availability, Train Schedule, Train Information, Train Time Table, and Train Fare. SMS Commands for Number 57886 can be found at http://www.indianrail.gov.in/railway_SMS.html.
  • Alternately, you can get SMS services by sending SMS TRAIN to 5676747.

Address of IRCTC Corporate Office

Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street, New Delhi 110001.
Tel: 011-23311263/23311264
Fax: 011-23311259

Comments

i have changed my profile by updating the phone no and change in the e mail addresess,but when i am approaching the login page iam not able to use the password my login id puttu345

dear sir, how can i change my address in my registered profile? please help & guide me. thanking you, ashok kumar karna

I want to my irctc regestion pass ward this email.my email is - uttamapaul99@Gmail.com

click on forgot password then type id after dat click proceed, it will ask your hint question and you need to type the answer for the question which you have given before. password will be sent to ur mail id.

irctc registration how write address

when i am resetting my password, it says your paasword has been send to your email, but there is no mail from irctc. plz fix it. regards

Greetings! Very helpful advice in this particular post! It's the little changes that produce the most important changes. Thanks a lot for sharing!

sir,please send my passward

sir,please send my passward durga prasad mishra

plz sir my passward send my id ravi.gurjar15@gmail.com

ravi28160 sir,please send my passward

sir, profile complete but only verification code not activate

forgot password, user id deactivated. I want my paccount to be activated.

I want. My. Password

may apna pasward bhul gaya hu batane ka kast kare

user id deactivated. I want my account to be activated. user id spupadhya

plese

user id deactivated. I want my account to be activated. user id SINGHVICP

my account with user id rajbaluni with above email id deativated. pl reactivate the same now.

my account with user id rajbaluni with above email id deativated. pl reactivate the same now.

Best

i forgat please send my user id and password

user id and password forgotten.i cannot book the rail ticket online.please help me.

I want my password

I want to edit my verification mobile number

sudhi

I want to my irctc regestion pass ward this email.my

I want my varification code that I createt last time but unfortunatly I was lost it

IHAVE FORGOTTEN PASSWORD AND LOGING ID IWANT TO REGISTRE FOR THE SAME AGAIN

plz even i am facing the same problem. plz help

I have forgot my login id and password so wants to create new login but its saying that my mobile no. is already registered . How can I use same mobile number with my new login id.

I have forgot my login id and password so wants to create new login but its saying that my mobile no. is already registered . How can I use same mobile number with my new login id.

IHAVE FORGOTTEN PASSWORD AND LOGING ID IWANT TO REGISTRE FOR THE SAME AGAIN my email id: drmockery@gmail.com mobile no:8547308639

log in ur irctc account nd den go to user profile

How can I change my residence address in registered profile ? please guide me ! thanking you, THEETHARAPPAN

Iwant change my mobilenumber.so help me.

I want to change my mobile number, so please help me

Chenge my. Mobile. No

I have changed my address as below: kindly update address in my profile Dr. K. Venkateswara Rao Flat 302, La Vivanta, Plot 9,Road No. 2 M. J.Colony, Moula Ali, Hyderabad 500040

How can change my registered email in my profile. R.N.Singh Mob.9450631973

new email id

ramesh5728 new email id

IWANT CHANGE MY MAIL ID s.sinha@actionispat.com to stjtsinha17@gmail.com

My revised address: QR no:D/150, AT/PO:Nalco Nagar, ANGUL-759145

mobail no cheng

mobail no cheng is 9702629204 or pls aktivet new no is 7506282943

u have to enter your verification code there

Every weekend i used to pay a quick visit this web site, for the reason that i want enjoyment, for the reason that this this web site conations in fact nice funny stuff too.

i'am not open my account.i will register my account in mobile.i'am login my account it does not login .my user id:- thasheelpk Email:-thasheelpk@gmail.com. PLS HELP ME TO LOGIN MY ACCOUNT.

sudhi

Pages

Add new comment

11 + 1 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
By submitting this form, you accept the Mollom privacy policy.