IRCTC Indian railways
IRCTC (Indian Railways Catering and Tourism Corporation) has been subsidized by Ministry of Indian Railways. It came into existence in order to satisfy the catering requirements of the train travelers. Indian Railways Catering and Tourism Corporation is one of the most successful efforts by Indian Railways Ministry to professionalize railway services available in India.
Mission & Vision of IRCTC
IRCTC has several objectives to accomplish from being quality controlled and customer oriented to being sensitive to necessary changes. The organization is obligatory to be very alert of the heritage and environment of the voyage and augment the same by means of innovative marketing. IRCTC is anticipated to reduce the services’ effectiveness provided by means of private-public partnerships.
Objectives of IRCTC
• To become a user-friendly organization by means of constant innovation, HR development and technology driven.
• To evolve high business standards, efficient cost control solutions and quality management.
• Consolidate and upgrade the services of catering in the developed sector.
• To Increase the productivity of manpower, optimize resources through innovative marketing policies.
Right from the inception of IRCTC, Railway Tourism has witnessed an excellent growth. The organization has also undertaken vibrant marketing strategy in association with State Tourism and tour operators to provide exclusive trip packages all over the country. IRCTC through regular rails for the purpose of tourism arranges full rail charters, reserved berth programs and coaches. The organization, until now provided such amenities to more than 50,000 persons.
Indian Railways Call Center
Lately, IRCTC has launched a Call Center. The passengers can call 139 from anyplace across the nation and avail the information related to the Indian Railways.
Internet Railway Reservation
IRCTC provides reservation of tickets within the country at the passenger’s door step. Delhi, Mumbai, Chennai and Bangalore are the few cities of the country where IRCTC has initiated this facility. It is acclaimed by IRCTC to spread reservation facility at the door step of commuters to various other cities like Ahmedabad, Pune and Hyderabad. After consolidating this service at the above centers, further advancement will also takes place in the prominent towns. You can also refer to the official website of IRCTC concerning reservation, timetable and many more.
IRCTC services in Passenger Trains
The catering services of Indian Railways can be availed in every passenger train in India. According to the orders taken, all the meals are supplied to the commuters. Non-vegetarian and vegetarian food is served differently, considering the religious importance.