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Idea Customer Care

Submitted by Ekikrat on Tue, 02/08/2011 - 05:40

Idea, one of the most popular cellular service providers in India, has set up a very sophisticated nationwide customer service network for their customers. Following tips will help you to quickly get in touch with the Idea customer care division.

You can contact Idea customer care service through one of the following channels: • Internet • Phone • Physically visiting the nearest Idea Relationship Centre.

Approach Idea customer-care via online[edit]

• Visit http://www.ideacellular.com and you would find links available to provide information about various services, like prepaid, postpaid, roaming, value added services, wireless Internet, Blackberry etc. • If the information is not available on the site, visit Customer care link. There you will get the contact details of your local Idea customer care unit. • You can submit a query/feedback at http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Page_Feedback. • You can register at the site and login to chat with a customer care executive. • You can stop promotional calls by registering your number to Do Not Disturb registry at http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Page_DoNotDisturb. • You can submit a new connection request at http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Page_TakeNewConnection&displayParam=take_new_connection_prepaid&sid=1297121718647. • You can send Blackberry handset related complaints to blackberrysupport@redington.co.in.

The different services offered through Idea online help[edit]

• Logging on to http://www.ideacellular.com to manage all your Idea accounts from one place. • Online services include Bill viewing and payment, seeking customer care, viewing and changing tariff plan, recharging prepaid accounts etc. • You can use the same account for sending complaints and feedback to Idea.

Contact Idea Customer Care via phone[edit]

• You can dial 24*7 toll free 198 (except J&K and Karnataka) to contact Idea customer service division. • J&K customers can dial 9086012345 and Karnataka customers can dial 9844012345. • Additionally, you can use CARE service to access various self care service through SMS. You can see the toll free CARE number for your circle at http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Page_Advertisements&displayParam=CareAP.html. You can see all available SMS options at the same link. • Blackberry customers can dial toll free 1800-270-1234 for assistance. • For Blackberry handset related issue, dial 1800- 425-3720.

Visiting nearest Idea Customer Care center[edit]

You can visit the closest Idea Store and speak to the customer care executive and communicate your query/concern, and he will help you to resolve the issue.

How to find the address of the Idea Store nearest to you[edit]

Go to http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_page_StoreLocator and select Circle, City, Area to find the nearest Idea store.

Address of Idea Offices at Major Indian Cities:[edit]

Corporate office 5th Floor, Windsor CST Road, Kalina SantaCruz (E), Mumbai-400098 Tel - + 91 9594004000 Fax - + 91 9594003182

Hyderabad 3rd Floor, K L K Estate Fateh Maidan Road, Baseerbagh Hyderabad 500 001 Tel - 40 - 66652000 Fax - 40 - 6656 2222 Email: ccare.ap@idea.adityabirla.com

Delhi A-68, Sector - 64, Noida-201301, Tel - 9990555555 Fax - 91 - 9891905777 Email: ccare.dl@idea.adityabirla.com

Kolkata Idea Cellular Limited, Srijan Tech Park, 7th floor, DN-52, Sec -5, Salt lake, kolkata-700091, Phone No.09088012345, Fax no. 9088118995, Email: ccare.kolk@idea.adityabirla.com

Mumbai Idea Cellular Limited, 3rd floor, Windsor,off CST Road Kalina, Santacruz East Mumbai-400098. Tel : 95940 04000 Fax : 95940 04999 Email :care.mumbai@idea.adityabirla.com

Chennai Idea Cellular Ltd. PSA Fort, Plot Number A1, A2&B Nehru Nagar Ist Main Road, Off Old Mahabalipuram Road, Perungudi, Chennai - 600096 Ph - 9092905999 Email: ccare.tn@idea.adityabirla.com

Bangalore Idea Cellular Limited, # 75, Civil Station, Richmond Road, Bangalore 560025 Ph : 9844012345 Fax : 080 22098441 Email: ccare.kar@idea.adityabirla.com

Comments

sir i want to go idea to uninor so i sent sms so many time (PORT 9743999331) TO 1900 and i got sms from 1900 we have recived your requvest plz wait . am sending from one week but i dint get UPC no plz issue the same

i am activate 3g for internet but it cant give speed like a 3g it give 125kbps . what i do think idea isnot best for it . in realince it give upto 2.50mbps .what i do? please tell in 24 hours or have only choice . connect to realince and suggest my friends also they will also that type complaint and many more complaint about idea 3g . so,kindly tell just in 24hours. thankink you.

Dear sir, yesterday at 10.30 pm I have sent some messages at that time my balance was rs 439 afterwards tje mesaages have been multiplied due to some error at your side. Afterwards the system kept on deducting balance & the balance has come to rs68 we have called customer care thrice but could not get satisfactory answer the point is 1. I have got sms voucher of rs 24 & internet voucher of rs,98 activated im mobile them how this happened 2. If your system has multiplied the sms & send them after 12 it is mot my fault 3. As per trai rules there is some restricton on bulk.messages then jow these messages hace been sent Please expediate

my balance was deduct of 9997836010 of Rs 18 for gprs without activate itand with out sending message...

My balance was deduct of mobile no 9997836010.with out any reason for gprs.of rs balance of rs 18..

DEAR SIR I AM A IDEA CONSUMER OF NO 09997836010 ON 28 MAY MY BALANCE WAS DEDUCT WHEN I WAS TALKING WITH CUSTOMURE CARE FOR OFFERS OF RS 18 .WHEN I WAS TRYING TO SAY COMPLAINT THEY GIVE WRONG ANSWER ON 29 MAY .ON 29 MAY ALSO MY BALANCE WAS DEDUCT FOR RS 30.PLEASE I REQUEST THAT MY BALANCE WILL REFUND AND NEVER THESE SERVICE WILL NOT ACTIVATE............

dear sir i am using prepaid connection 9847388529....whaen sending msg then show that As per Dot directive you are allowed to send only 5 sms per day i have msg ofr of sending 200 msg per day. plz help me

I had purchased this idea no.8750874380 this month. From the day one, balace has been deducted from my a/c unnecessarily . Today I had recharged Rs. 100/- and within 5 minutes my phone balance was reduced to nil as according to a sms received. I contacted the customer care and it was such a disappointing experience that i am forced to send a complaint . The language, expression and way of talking of your representatives was very rude.They were least bothered as to what is my complaint.kindly call the vodafone call centre and see as to how their representatives deal with the customers.

iam not getting images on webpages also my internet connection is cutting off every time and again comes after some time my internet plan is rs 398 2g plan my connection no is 9747765769 also iam getting very slow speed my modem is beetel MF190 HSUPA data card pls help me fast

iam not getting images on webpages also my internet connection is cutting off every time and again comes after some time my internet plan is rs 398 2g plan my connection no is 9747765769 also iam getting very slow speed my modem is beetel MF190 HSUPA data card pls help me fast

dear idea 4 day ago the server is down all r customer is angry the problem is outgoing & incoming & msg r not going plz solve us problem add is kalewadi rhatni chowk shastri nagar (nakhate nagar) regurding Ankush Adagle.

I have idea blade smartphone& I work on a mobile shop< can I use my idea blade mobile for memory card downloading,please suggest me....

Dear Sir/Madam, from 22.01.2013 your call rate for idea to idea has been changed from 10pse/1min to 20pse/min for local (by recharging Rs18/-) but its not affording please make it 10ps/min at least for local idea please....pls......pls...

hello sir my number is 9160587777.I ported from vodafone postpaid to idea prepaid.At the time of porting they gave a new sim.I lost the sim which was ported to idea prepaid.I applied FOR new sim for my number but it was not activated since 45days.

hello sir my number is 9160587777.I ported from vodafone postpaid to idea prepaid.At the time of porting they gave a new sim.I lost the sim which was ported to idea prepaid.I applied FOR new sim for my number but it was not activated since 45days.

I wish to inform Idea cellular, I was purchased a two sim (8680927367 & 8680927941) for your Chennai, Poonamalli branch on 1st February, due to my existing sim (9092621640) was damaged with network under active conditions and try to replace the sim but I can’t do for my recoding information is still not updated except other calling and recharging information. So I purchased two sim and instantly submitted with two sets of my photo copy and Family card your branch office. Please note it I can’t fill and sign your application. 05th February, I make call your new sim activation customer care team and successfully verified two new sim, one sim (8680927941) for updated your recorded information as per my submitted records and another one sim (8680927367) does not updated. Many times I noticed your sim activation team (Mis Tayana, Mis Subbulakshmi and Mr. Ananad), and customer complaint team (Mr. Kathik), Still they can’t action for the above issue. They want to say, we make a call give the after sometimes but it’s not contact. This type of support how can managed the customer relation and services. Already, six days are completed from purchase date for new sims. Kindly correct for your recodes and permit the new connection to me. Still, I have suffered your services for my important contacts all are already loose, further don’t delay of new sim connection. Already I have two sim used your network connection since eight month. Same problem this sim also I was faced without my knowledge, one sim is recorded as per my submitted records and another one for not updated your recodes. These sim also purchased your show room instantly I submitted two sets of necessary documents with photos Its not proper maintain a recoded in idea, how can I recover the existing sim in future also, already I suffer for my existing sim (9092621640) records was not recorded. So, take necessary action for newly purchase sim. You are not giving the proper support to me; I will change the alternate network with my existing sim also, no doubt it. Your network is excellent but records and customer relation not favor. So how can u long lead the network? Thank you for your co operation in this valuable regards. Please give to me replay mail at the earliest. Warm regards, Suresh.D Cont. no. 9962123806 / 8608664780

dear Dear Sir/Madam, mrer pas relince gsm ka 9691438428 no. hain madhya pradesh chhattisgarh telecom circle ka kya mujhe idea me is no. se milta huva no. mill jayega mill jayega to sampale send karo please madhya pradesh chhattisgarh telecom circle Warm regards, Khom Ram Verma 9691438428

Dear sir, now i used BSNL prepaid sim no-9427078328 i want to go to idea net work ailready i proced some process as per an idea marketing agent named is tejas bhandari his cell no is 9924999669 throw valsad branch , i already paid him 300 rs. for convert from bsnl to idea ,but i not found any result till now ,i was contact him since last 20 jan 2013 to till date ,so please help me to solve problem warm regards RAJESH R.TAPANIA 9427078328 VAPI GUJARAT-396191

i have recharge 1gb 3g for 30 days plan from 19 feb till how r u cut 10 Rs GPRS charge.at present in my mobile idea gprs service not working . i have rechage 3G net 30days 1 gb till idea cut 10 rs charge 22/02/2013 ant presently idea network not working in my mobile/laptop i have complain by cc no to idea executive on 23/02/2013 but she not give satisfide reply. i hope r u give reply Thanks AMRUTBEN PARMAR

I m a user of idea cllr last 5yrs my no is 9753524787 in indore rgn i want to make an international call bt i cnt ur reprenstetive tell me u hv low balc bt at that time i hv 180 rs blc so pls hlp me

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