Idea Postpaid Customer Care

Idea cellular provides the wide range of customer care services. To ensure timely resolution of any grievance, the customer can call their Toll Free Call Centre numbers at each of their circles. These call centers will register your grievance and we will ensure timely redressal of your Grievance Some of the Toll Free Numbers in important circles are Circle Postpaid Customers Delhi 12345 Mumbai 12345 Punjab 9814012345

Incase you are unable to get a satisfactory resolution to your grievance even after calling their call centre, you may get in touch with their Nodal Officers in your respective circle for speedy resolution. These Nodal Officers will ensure resolution of your escalations within 10 working days. For any escalation being reported, you will get a unique docket number as a future reference for the same, and it should be quoted in all further communications related to the case. The nodal officers working hours are 9am to 6 pm from Monday to Friday.

Some of the important Nodal Officers and their details are

Nodal Officer Address Contact Number Email id Delhi N Sagar Idea Cellular Limited, A-30, Mohan Co-Operative, Industrial Estate, Mathura Road, New Delhi - 110044 011-66615555 Extn: 5690 Fax No. 011-66615698 grievance.delhi@idea.adityabirla.com

Mumbai Kameshwara Sharma IDEA Cellular Limited Windsor, 3rd Floor, Kalina Santacruz (East) Near Mumbai University Kalina, Mumbai 400098 +91 9702097111 grievance.mumbai@idea.adityabirla.com

Punjab Ms Harpreet Teja Spice Communications Ltd (An Associate of IDEA Cellular Limited) C 105, Industrial Area, Phase VII Mohali, Punjab - 160055 +91 9855412766 Fax +91 9814012346 grievance.pun@idea.adityabirla.com

UP East Utpal Tewari Idea Telecommunications, Limited, Fortuna Towers,10, Rana Pratap Marg, Lucknow, U.P +91 9889009210 grievance.upeast@idea.adityabirla.com

Comments

dear sir/madam i am useing idea no- 9855993410 from last two or three years. also i taken your caller song facilty. before three month ago when i was changing our caller song every time its shown me on mobile disply network cant access. i try many time. after that day song was changed regulerly which was i select then i did complaint on your no 9814012345. they not gave me any response. & charged from me 90 rupees for this. also i have not recived my mobile detail from last 3 or 4 month but every time recived a sms from ur side we send the detail on your mail id. pls look into matter & do the needful Regads Deepak Sharma

resected sir i have been using the plan 0f 250 and my outgoing have been banned because it exceede 600 andnw they are saying to deposit 1800 and i have deposited beore 600 ls i request you to resume my services10

As reading a advertise given in news paper, I deposited Rs. 5000/- into bank account of chairman of idea locknow i.e. Mr. Devender Pal Sharma to instal idea mobile tower in my land as security mony as per direction of idea mobile office locknow mobile No.9808140125 on 19 Dec;2009 at SBI Bulandshahr . But till date no rep of idea mobile service have contacted me. Now , I have no option to contact with above agency because above mobile Number coming switch off.Please help me. My Address : Gyanender Singh Village : Bhainsrauli (Nasir pur) PO : Salempur Distt : Bulandshahr (UP) Phone: 8000152866

i have taken idea postpaid no.9594097503. i got the bill without making a single call but with monthly charges that was fair enough But i hve asked to discontinue the no. by giving a written letter to the concern person who has come to collect the money and spoke the same with staff AMMI in goregoan(w) branch. i spoke to ammi again she said she will do the needful.but still continued and then the finally sending me a legal letter which upset me badly This amount of rs.700/-i paid though i have not made a single cal. then afer the legal letter i personally went to idea shop in goregoan w . There i met janki and i approached her to wish to speak with Ammi staff but they denied by saying she is not there and janaki took my complaint by telling me that she will forward the mail to her manager and revert back within two days. But i didnt get a single call Is this the way to earn money from the person who has paid and honestly not made a single call. please do the needful. My current no. 9833997503

dear sir, this is first time i buy idea postpaid card last week but my number is not start till date so please contact me urgently this not good for your company my cell no of idea is 9702027727 and dealer name and number is mr. sanket , number- 9766492474. my contact number is 9870336881/9870336883 email- psingh12312@yahoo.com

Hi idea customer my name is a irfan U r reqiurement idea postpaid number ya corprate conecction cug plan availble my idea care plz my number contect 9930397751

how i can pay idea postpaid bill through online?

i have a number of services activated on mobile please deactivate all my number is 9990244377 and wap services also

Dear sir, My name is kamal. I want to show my no 9723821387 and my call details & my incoming and outgoing calls details plssssss

Pls my mail ID to Sent Submit to my office

I want to know outgoing details of my mobile no.9822432375 on e-mail

hello,my mobile number is 9592051547,can you please send outgoing details of december 2010,on my email id given,thanks.

dear sir/madam iam using idea no.9781998627 iuse this no. last one year.also i taken your sms pack 78rs. pack has bean activated by me. you tell this sms pack 1000daily sms free but after one week increse my bill sms money . i compleate on your costmer care no. 9814080659 they give some reponse he tell agye se apake in bill no add charges but abhi bhi maere bill mea sms paise aad ho rahe. please look into this matter&do the needfull. apke coustermare care batta gya tha ki on date 30-06-2010paise vapass ho jayge jadi na hoye to main apkaico. par case kar donga regards MUDDIT GOYAL

i have taken idea postpaid data card no.9927843999. i got the bill but Rs1842 68.but my plan monthly charges is Rs 425 i got more bill to plan and tommaro i pay RS 935.pls check my plan and bill and correct it.idea office branch(kashipur) U.K. con not support me.. i spoke to all of them do the needful.buthe can not told me about my plan please do the needful. data card no 9927843999 Account No. : 1.11240777 KANUVAR BISHT

dear sir, iam from andhra pradesh. plz send unlimited night talktime offer in ap shortly. -satya

I have an IDEA post paid connection having No.9891202555 and one prepaid connection having no.9891148066. Now my postpaid connection no.9891202555 outgoing service is disconnect from your side because not to deposit the bill amount of Rs.529.17 (Rs.Five Hundred Twenty Nine and paise Seventeen only) due date is 30th June, 2010. On 04th May, 2010 I have received a call from your customer care executive (Mr.Abhishek his mobile no. is 9718063599, 9718011988 ) to my IDEA prepaid connection i.e 9891148066, he ask me we are giving you a new Post Paid connection with a new plan i.e NO MONTHLY BILL FOR ONE YEAR AND GET 1000 LOCAL MOBILE + 225 STD Min. + 300 LOCAL/NATIONAL SMS FREE it is only for you because you are a older IDEA user (no.is 9891148066). But I have not required a new connection then I ask him to I have already an IDEA Post paid connection. Then he told me to activate the same in you existing IDEA post paid no., just do fill up an application form and pay an amount of Rs.500/- (Rs.Five Hundred Only) mentioned you postpaid no. and mentioned Sim Card No. also. If you have required any proof please check my call list of these days My IDEA prepaid no.9891148066. Then I agree with him and he send his executive to my home and fill up a Customer Application Form on 04th May, 2010 and paid Rs.500/- (Rs.Five Hundred Only), the same is enclosed/attached for your reference. You are requested to please look into this matter and deduct the amount I already paid from your bill raised by you in my name and I ready to pay the balance amount of Rs.29.17 (Rs.Twenty Nine and paise Seventeen only) + Late payment charges also. Awaiting your early reply please. NOTE : DO NOT ACTIVATE THAT POSTPAID CONNECTION (# 9891202555) IN FUTUR OR CONVERT THE SAME INTO AS A PREPAID CONNECTION. Yesterday I went to your authorized dealer M/s.Amisha Marketing, Main Market Sector-15, Faridabad, for Complaint to IDEA Care but they do not accept my complaint and give me a E-mail ID i.e grievance.delhi@idea.adityabirla.com ask me to complaint to this e-mail ID. With regards, Jithesh Kumar

please send my idia postpaid biil my email id my mobile no is-7840015052

I have an IDEA post paid connection having No.9891202555 and one prepaid connection having no.9891148066. Now my postpaid connection no.9891202555 outgoing service is disconnect from your side because not to deposit the bill amount of Rs 529.17 (Rs.Five Hundred Twenty Nine and paise Seventeen only) due date is 30th June, 2010. On 04th May, 2010 I have received a call from your customer care executive (Mr.Abhishek his mobile no. is 9718063599, 9718011988 ) to my IDEA prepaid connection i.e 9891148066, he ask me we are giving you a new Post Paid connection with a new plan i.e NO MONTHLY BILL FOR ONE YEAR AND GET 1000 LOCAL MOBILE + 225 STD Min. + 300 LOCAL/NATIONAL SMS FREE it is only for you because you are a older IDEA user (no.is 9891148066). But I have not required a new connection then I ask him to I have already an IDEA Post paid connection. Then he told me to activate the same in you existing IDEA post paid no., just do fill up an application form and pay an amount of Rs.500/- (Rs.Five Hundred Only) mentioned you postpaid no. and mentioned Sim Card No. also. If you have required any proof please check my call list of these days My IDEA prepaid no.9891148066. Then I agree with him and he send his executive to my home and fill up a Customer Application Form on 04th May, 2010 and paid Rs.500/- (Rs.Five Hundred Only), the same is enclosed/attached for your reference. You are requested to please look into this matter and deduct the amount I already paid from your bill raised by you in my name and I ready to pay the balance amount of Rs 29.17 (Rs.Twenty Nine and paise Seventeen only) + Late payment charges also. Awaiting your early reply please. NOTE : DO NOT ACTIVATE THAT POSTPAID CONNECTION (# 9891202555) IN FUTUR OR CONVERT THE SAME INTO AS A PREPAID CONNECTION. Yesterday I went to your authorized dealer M/s.Amisha Marketing, Main Market Sector-15, Faridabad, for Complaint to IDEA Care but they do not accept my complaint and give me a E-mail ID i.e grievance.delhi@idea.adityabirla.com ask me to complaint to this e-mail ID. With regards, Jithesh Kumar

Sir, I have not received bill by courier Pl. send my bill on email Regards R.J.NAIR 98220 29608

Ur requriement idea new number i am selling idea postpaid number plz contect my number 9930397751

I am using idea no.9848513019 since 6 years. I have missed my post paid bill for the period June 24, 2010 to July 23, 2010. Kindly send a copy to my mailing address. Herewith I am giving you my mailing address again for your reference. V N K Rama Prasad Muppalla H NO:1-8-408 Chikkadpally Hyderabad - 500 020 I want this copy very urgently. Thanks in advance. Rama Prasad Muppalla 9848513019

I am using idea no.9848513019 since 6 years. I have missed my post paid bill for the period June 24, 2010 to July 23, 2010. Kindly send a copy to my mailing address. Herewith I am giving you my mailing address again for your reference. V N K Rama Prasad Muppalla H NO:1-8-408 Chikkadpally Hyderabad - 500 020 I want this copy very urgently. Thanks in advance. Rama Prasad Muppalla 9848513019

idea customer executive call me on 31 july 10 regarding changing my diller tone from 4 no. of sartaj tones to diljeet tones , am agreed and gv prmsn to do so , but actually after 4 hrs new tone was set which is not one of them i hv selected .and that tune is not lisnable at all . hers the wording hi this is not the naraina no , aap soch rahe hoge ye sexi kon hai , am sashi mehta ,hahaha sexi , aah , uah ye kya hai bhai very careless service provider is idea

am using no. 9855994082 idea customer executive call me on 31 july 10 regarding changing my diller tone from 4 no. of sartaj tones to diljeet tones , am agreed and gv prmsn to do so , but actually after 4 hrs new tone was set which is not one of them i hv selected .and that tune is not lisnable at all . hers the wording hi this is not the naraina no , aap soch rahe hoge ye sexi kon hai , am sashi mehta ,hahaha sexi , aah , uah ye kya hai bhai very careless service provider is idea

Hi, i have paid my postpaid bill. still my number is not activated nor i have enough balance left to call to any number even to toll free customer care number. kindly update me the development.my contact number is 9090077750. regards amar

my mobile no: 9010079898 i want my postpaid bill details

My idea prepaid number is 9889453412. I need all the call details (incoming as well as outgoing for that number for the month of july and august. could u tell me the process or favour me in this matter.Its urgent. Waiting for ur reply.

sir, i'm in international Roaming N Lost my idea Postpaid Mobile, i need the same idea mobile number, since it takes at least 2 to 3 months for me returning to India, can i make my friend to collect a sim card (with my same mobile no.)at idea outlet? Regards MD. Yaqub.

dear sir i requested to you ple send my monthly bill to my email address reguler per month my email aisfpl@ashokindia.com my mobile no 9824502505 ple. look in to matter& di needfull pravinchandra g. vachhani

iwant August Bill

my mobile no: 9598088877 i want my postpaid bill and call details reply my email address kunwar_sanjeevkumar@yahoo.com

sim card failed

my name is varshitha. i am from hyderabad , andhra pradesh . i had been given wrong info on the call rates and message rates. kindly pls change my plan from plan 2 to plan 1 and i want the 10,000 sms free booster pack . pls look into the matter and help me out asap . regards varshitha reddy, hyd

sorry my mobile no : 9951230009

plese send me detail bill every month on my this email id.....

My Mobile No.8975750107 Plze Send My Bill By e-mail

URGENT My Number 9718483077. My number prepaid but before two days i have changed my number prepaid to postpaid.But it was blocked to be needed PUK Number so pleased provide me........as soon as possible.

URGENT My Number 9718483077. My number prepaid but before two days i have changed my number prepaid to postpaid.But it was blocked to be needed PUK Number so pleased provide me........as soon as possible.

I alredy got one post paid connection 9926700499 last two months in my company adress. But bills coming to other name. I am already informed nearest idea costomer care centre and adress varification personel. But no response in both side ,till bill coming another name. please consider my requet and do the needful early as possible.So please change my name same as given above. Regards , reply

Dear Sir/Madam, I would like to inform you that I am an old idea customer & My mobile no. is 9718540986, connection (post paid)& for the bill details I was getting the hard copy every month, last month for this I have given my email id, but till date of 10/11/10, I have not received my bill on my id.Please do the needfull & it should be send on my id till 05th of every month. Thanks Hamid

i am paid to my idea bill at last date 13/11/2010. but my idea connction is disconnected. i want to my connection is continue run. i have paid of rupees 470/- at my office in your executive.

i want to know puk no. of my postpaid connection 9911880177.

I want new number Conduct 9942156065

which circle u want number i working in mumbai circule concact me on adgulwar@gmail.com;vinay.iyengar@idea.adityabirla.com and maintion the ref nikhil s adgulwar kind regurds nikhil s adgulwar

nambur inqyri

i request to u i want e billing my email id is mdaheed@gmail.com n my mob.no.8805023386

pls my mob.no.8805023386 n8805023387 i want my bill details month of November n December on email mdaheed@gmail.com

my name is amol & my mobile no is 8888849610. i not get my last bill so p/z send me my last bill copy.

My no. is 09540259494. From last two month I am getting msg about pixs download and some amount is charged to me, but i had never used such services on my no. since last week i am getting msg that my MCI service is activated and Rs. 15 charged but this service is already activated on my no. for one year Which ends in june. NOT ABLE TO CONTACT COSTUMER CARE AND WHEN CONNECTED DID NOT REPLYING TO THE POINT.

I want to change my postpaid connection to prepaid connection so plz tell me the way ASAP.My postpaid no. is 9850742866.& also give me postpaid cutomer care no. plz look into the matter ASAP &do needful. Regards Neetesh gupta

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