Indian Railways Corporation
Indian Railways with an aid from IRCTC (Indian Railway Catering and Tourism Corporation) is a public-sector joint venture, which is completely owned by the Railway Ministry, India. Indian Railways Corporation was formed in order to assist the Indian Railways to professionalize, manage and upgrade the hospitality and catering services at the railway stations. This joint venture also promotes international and domestic tourism through budget development hotels, special trip packages, commercial publicity & information along with the system of reservations globally. This catering and tourism corporation services serves around 13 million commuters everyday. It also generates an overall business of more than Rs 6000 crore.
Evolution of Indian Railways Corporation
The set up of Indian Railways Corporation was done to upgrade and professionalize the tourism and catering services with private-public participation. Indian railways tourism with this corporation has achieved an elevated growth in association with the travel agents, hospitality industry, tour operators and state agencies. With a vibrant marketing strategy with private and public agencies, local tour operators, hoteliers and transporters is on anvil.
Mission of Indian Railways Corporation
The mission of Indian Railways Corporation is to enhance the amenities and customer services in hospitality, tourism, railway catering and travel with paramount industry practices.
Objective of Indian Railways Corporation
• To optimize the resources and enhance the productivity of manpower by applying innovative and superior marketing strategies.
• To become a customer-friendly company by means of HR development, technology driven and constant innovation.
• To consolidate and update the catering services within the well-organized structure.
• To provide excellent heritage and environment to the tourists.
• To imbibe ethical and strong work culture by teamwork to reallocate Indian Railways into new and improvised sector.
Indian Railways Corporation - Tourism
Indian railways Tourism, since the inception of IRCTC have seen a superior augmentation in India. Indian Railways Corporation arranges for coaches and charters along with the reserved berth programs through customary trains for the purpose of tourism.
Internet Ticket Reservation
Indian Railways Corporation, have introduced to reserve or check the ticket availability online by means of their official website. The organization has already urbanized this service at Mumbai, Kolkata, Bangalore, Chennai and Delhi. Soon, the services of Indian Railways Corporation would spread in several other cities of the country including Ahmedabad, Pune and Hyderabad.
Indian Railways Corporation has recently introduced a help-line number for the passengers ‘139’. The passengers from all over the country can call on this number free of cost and acquire the details concerning PNR status, Reservations and Ticket Booking etc.