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Indigo Customer Care

IndiGo is a major Indian airline based in Haryana. Currently IndiGo operates only domestic fleet and offers service at a competitively low fare.
The following tips will help you to reach IndiGo customer care division easily and promptly.

Approach IndiGo customer-care via online[edit]

• Visit http://book.goindigo.in
• You would find various links to provide information about Booking, Schedule, Web check-in, Flight Status etc.
• If your query is not still solved yet, visit http://book.goindigo.in/skylights/cgi-bin/skylights.cgi?module=C3&page=FEEDBACKALL and submit a comment/query/complaint.
• For any grievance send mail to Nodal Officer, Priya Kataria at NodalOfficer@goindigo.in. .
• For group request send mail to grouprequest@goindigo.in
• You can fill out an unaccompanied minor form at http://book.goindigo.in/skylights/images/UNMR_27jul06.pdf
• You can fill out medical form at http://book.goindigo.in/skylights/images/MedicalForm_27jul06.pdf

The different services that one can avail from IndiGo online help[edit]

• You can login using IndiGo login at http://book.goindigo.in/skylights/cgi-bin/skylights.cgi and book flights.
• Online services include flight booking, modifying/canceling booking, web check-in, checking flight status etc.

Approach IndiGo Customer Care on the phone[edit]

• You can dial toll-free 1 800 180 38 38 for any flight related query.
• You can dial Customer Service 0 99 10 38 38 38
• International customers can dial (+91) 99-10-38-38-38 (Intl.) to reach IndiGo customer care.
• You can access https://mobile.goindigo.in from your GPRS enabled device to book tickets, check flight status and schedule and contact customer care.

Approach IndiGo Customer Care in person[edit]

One can visit the closest IndiGo Fulfillment center to book tickets or to make enquiries.

Corporate Office Address:
IndiGo
Level 1, Tower C, Global Business Park,
Mehrauli-Gurgaon Road,
Gurgaon – 122 002,
Haryana, India.
Tel: +91 (0)124 435 2500
Fax: +91 (0)124 406 8536

For address of IndiGo agents in your area visit http://book.goindigo.in/skylights/cgi-bin/skylights.cgi?module=C3&page=FULFILL select your state/city, and the list of IndiGo agents in your area will be displayed.

How to escalate your complaint[edit]

If you are not satisfied with the solution provided to your complaint, you can escalate the issue by contacting the Appellate authority, Manjishtha Chaudhury at AppellateAuthority@goindigo.in

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