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Jet Airways Customer Care

Jet Airways, a leading Indian airline based in Mumbai, operates both domestic and international fleet and offers outstanding customer care through various communication channels including web, phone and nationwide net of customer support centers.

The following tips will help you to reach Jet Airways customer care division easily and promptly.

Approach Jet Airways customer-care via online

• Jet Airways provides online support through their site
• At this site you will find links to book tickets, check status/availability of flights, check flight schedule and contact customer support executives.
• You can direct your query/concerns/feedback to Jet Airways customer care division through e-mail or using form.
• You can create a Jet privilege login and manage/redeem your air miles at

The different services that one can avail from Jet Airways online help

• You can login using Jetprivilege login at and book flights and hotels.
• Online services include flight booking, modifying/canceling booking, web and tele check-in, checking flight status/schedule, booking hotels etc.

Reach Jet Airways Customer Care on the phone

• You can dial toll-free 1800 22 55 22
• You can dial all-purpose 3989 3333 from Mumbai, Delhi, Chennai, Hyderabad, Bengaluru and Kolkata for any query.
• If you are outside above-mentioned cities, prefix the city code of the nearest metro city and dial 3989 3333.
• If you want to know if your flight is on time, dial following numbers to reach IVR system:
Bengaluru +91 80 3989 3333
Chennai +91 44 3989 3333
Delhi +91 11 3989 3333
Hyderbad +91 40 3989 3333
Kolkata +91 33 3989 3333
Mumbai +91 22 3989 3333
• For tele check-in visit and find the phone number for your city.
• To reach hotel booking help desk call 000-800-100-1140 for new reservation and 000-800-100-1139 to reach customer service executive.

Approach Jet Airways Customer Care in person

One can visit the closest Jet Airways office to book tickets or to make enquiries.

Corporate Office Address:
Jet Airways (India) Ltd.
Andheri - Kurla Road,
Andheri (East),
Mumbai - 400059,
Phone:+91 22 4019 1000
Fax:+91 22 2922 1313

For address of Jet Airways agents in your area visit select your country/city, and the list of Jet Airways ticketing offices in your area will be displayed.

Jet Airways Reservation & Ticketing Office in Major Cities

Indira Gandhi International Airport
G 11/12, Outer Circle,
G - Block, Connaught Circus,
Connaught Place,
New Delhi 110 001
Reservations: +91 11 3989 3333
Tele-Check-In: +91 11 3989 3333
24 Hour Reservation: +91 11 3989 3333
24 Hour Flight Information: +91 11 3989 3333

Chattrapathi Shivaji International Airport
B1, Amarchand Mansion,
Ground Floor,
Madam Cama Road,
Mumbai 400 039
24 Hour Reservation: +91 22 3989 3333
24 Hour Flight Information: +91 22 3989 3333
Tele-Check-In: +91 22 3989 3333

Netaji Subhas Chandra Bose International Airport
18 D, Park Street, Stephen Court, Kolkata 700071.
Reservations: +91 33 3989 3333
Tele-Check-In: +91 33 3989 3333
24 Hour Reservation: +91 33 3989 3333
24 Hour Flight Information: +91 33 3989 3333

Bengaluru International Airport
1-4 M-Block,
Unity Building,
J C Road,
Bengaluru 560002
Reservations: +91 80 3989 3333
Tele-Check-In: +91 80 3989 3333
24 Hour Flight Information: +91 80 3989 3333

How to escalate your complaint

If you are not satisfied with the solution provided to your complaint, you can escalate the issue by contacting the following nodal officer:
Nodal Officer: Ms. Deepika Poojary
Tel: + 91 22 2920 3502
If the issue still remains unresolved, you may contact following Appellate authority:
Appellate authority: Mr. Mark Turner
Tel: + 91 22 2856 5229


dear sir, i am sidhanth singh i am your flight tickets booking in 20/10/2012 ccu to blr,,my faimily membar is death,i am this tickets is cancal 26/10/2012,but my tickets prize is not refund my account,passamgers name-sidhanth singh,durgavti singh,please my fund is refund my accont proses. thanks. sidhanth singh 08147828154 bangalore

Dear Sir, on 11th May 2015 ,I am travelling from Dubai to Mumbai by 9W 537 arriving Mumbai at 11.30 hrs and take the flight 9W 228 from Mumbai to Newak scheduled to depart on 12th May at 2.05 am. Will I have enough time to catch the 9W 228 departure from Mumbai at 02.05 Hrs on 12.05.15

I have traveled in your airline quite few times all the flights you serve same meal..I wnna request you that Plz change it.I doesn't taste gud at all.instead you can have a veg puff or samosa or may be a burger too but Plz change it..thank you

Dear All, I own a JP-co-branded HDFC Privilege Credit Card. For a transaction done on 13 April 2016 for INR 30400/-, a lot of 1216 miles had to be credited. Kept following up for 2 weeks with both JET AND HDFC. Both asked to wait for the billing cycle. Billing cycle passed. Payment also done 100%. No credit still. 1st week of May - Interacted with both teams and that is the time, they started playing PING-PONG..... "pl check with JET"..."pl check with HDFC" On 8th May, JET even asked to share credit card statement and password to open it. Now, after a month, they have given the same cheesy reply.... PL CHECK WITH HDFC!!!!!! Its nothing less than preposterous.... making an elite customer run between pillar to post. Better to use ICICI and fly non-JET!!!! Just incase, a concerned HDFC / JET employee wishes to resolve: JP # 139378050 JPSC Ref # 006-305-2348864 HDFC # 5593-XXX-XXX-8864 My number # 9920901939/ 9731364459