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Jet Airways Customer Care

Jet Airways, a leading Indian airline based in Mumbai, operates both domestic and international fleet and offers outstanding customer care through various communication channels including web, phone and nationwide net of customer support centers.

The following tips will help you to reach Jet Airways customer care division easily and promptly.

===Approach Jet Airways customer-care via online===
• Jet Airways provides online support through their site http://www.jetairways.com/.
• At this site you will find links to book tickets, check status/availability of flights, check flight schedule and contact customer support executives.
• You can direct your query/concerns/feedback to Jet Airways customer care division through e-mail jetprivilege@jetairways.com or using http://www.jetairways.com/EN/IN/ContactUs/ContactUsFeedback.aspx form.
• You can create a Jet privilege login and manage/redeem your air miles at http://www.jetairways.com/EN/IN/Home.aspx.

===The different services that one can avail from Jet Airways online help===
• You can login using Jetprivilege login at http://www.jetairways.com/EN/IN/ContactUs/ContactUsFeedback.aspx and book flights and hotels.
• Online services include flight booking, modifying/canceling booking, web and tele check-in, checking flight status/schedule, booking hotels etc.

===Reach Jet Airways Customer Care on the phone===
• You can dial toll-free '''1800 22 55 22'''
• You can dial all-purpose '''3989 3333''' from Mumbai, Delhi, Chennai, Hyderabad, Bengaluru and Kolkata for any query.
• If you are outside above-mentioned cities, prefix the city code of the nearest metro city and dial 3989 3333.
• If you want to know if your flight is on time, dial following numbers to reach IVR system:
Bengaluru +91 80 3989 3333
Chennai +91 44 3989 3333
Delhi +91 11 3989 3333
Hyderbad +91 40 3989 3333
Kolkata +91 33 3989 3333
Mumbai +91 22 3989 3333
• For tele check-in visit http://www.jetairways.com/EN/IN/ContactUs/ContactUsTeleCheckin.aspx and find the phone number for your city.
• To reach hotel booking help desk call 000-800-100-1140 for new reservation and 000-800-100-1139 to reach customer service executive.

===Approach Jet Airways Customer Care in person===
One can visit the closest Jet Airways office to book tickets or to make enquiries.

'''Corporate Office Address:'''
Jet Airways (India) Ltd.
S.M.Center,
Andheri - Kurla Road,
Andheri (East),
Mumbai - 400059,
India,
Phone:+91 22 4019 1000
Fax:+91 22 2922 1313

===For address of Jet Airways agents in your area visit===
http://www.jetairways.com/EN/IN/AboutUs/OurOffices.aspx select your country/city, and the list of Jet Airways ticketing offices in your area will be displayed.

===Jet Airways Reservation & Ticketing Office in Major Cities===
'''Delhi'''
Indira Gandhi International Airport
G 11/12, Outer Circle,
G - Block, Connaught Circus,
Connaught Place,
New Delhi 110 001
Reservations: +91 11 3989 3333
Tele-Check-In: +91 11 3989 3333
24 Hour Reservation: +91 11 3989 3333
24 Hour Flight Information: +91 11 3989 3333

'''Mumbai'''
Chattrapathi Shivaji International Airport
B1, Amarchand Mansion,
Ground Floor,
Madam Cama Road,
Colaba
Mumbai 400 039
24 Hour Reservation: +91 22 3989 3333
24 Hour Flight Information: +91 22 3989 3333
Tele-Check-In: +91 22 3989 3333

'''Kolkata'''
Netaji Subhas Chandra Bose International Airport
18 D, Park Street, Stephen Court, Kolkata 700071.
Reservations: +91 33 3989 3333
Tele-Check-In: +91 33 3989 3333
24 Hour Reservation: +91 33 3989 3333
24 Hour Flight Information: +91 33 3989 3333

'''Bengaluru'''
Bengaluru International Airport
1-4 M-Block,
Unity Building,
J C Road,
Bengaluru 560002
Reservations: +91 80 3989 3333
Tele-Check-In: +91 80 3989 3333
24 Hour Flight Information: +91 80 3989 3333

===How to escalate your complaint===
If you are not satisfied with the solution provided to your complaint, you can escalate the issue by contacting the following nodal officer:
Nodal Officer: Ms. Deepika Poojary
Tel: + 91 22 2920 3502
Email: dpoojary@jetairways.com
If the issue still remains unresolved, you may contact following Appellate authority:
Appellate authority: Mr. Mark Turner
Tel: + 91 22 2856 5229
Email: markturner@jetairways.com