LIC Customer Care
The emotional aspect of the Life Insurance Corporation makes it different from other insurance organizations. While the insurance for calamity, burglary or theft provides compensation for loss, LIC ensures well being of the helpless dependents of the insured. It is this aspect of LIC that makes certain rules and conditions essential. The customer care wing of the organization helps the insured by providing timely guidance and information in this connection. The well knit customer care network makes LIC unique.
Life Insurance Corporation with 23 Crores of policy holders is one of the biggest and the most reliable insurance organizations in the world. LIC is a government owned organization and governments are often found as synonyms for corruption and inefficiency. But, LIC goes ahead capturing heights of achievements. The well knit customer care policy attracts millions to LIC. The Customer care activities enhances reliability of the organization..
How the LIC Customer care helps
The customer friendly portal www.licindia.in , 33 customer care zones, customer contact programs, relationship renewal program etc., are remarkable features of LIC in the field of customer care. Life Insurance Corporation provides customer care facilities from the beginning to end of all the policies. Assistance for filling of LIC registration forms is available at LIC customer portal. The features such as policy bond and its safety, policy conditions, nomination, survival benefits, disability and death claims etc. are enlightened and reminded by the Customer care wing.
The facility is available from 8am to 8pm on weekdays and from 8am to 6pm on Saturdays. The customer can expect due assistance in policy related matters including remittance of premium amounts, filing request for loan against policy, realizing clients etc. The service from customer care includes assistance in incorporating change of address, addition of nominee, obtaining premium paid certificate, accepting life certificates in the case of pensioners, and providing information relating to premium position, bonus, revival of policy etc. 13 alternative channels of payment is a notable customer care activity of LIC.
The online payment facility introduced by LIC is beneficial customer care service introduced recently.