Lenovo, a division of IBM, is a leading laptop, desktop, servers and other PC related accessory manufacturing company. Lenovo is well known for sophisticated, round the clock customer support and offers customer care through various channels including internet, phone and support centers located all over India.
The following tips will help you to approach Lenovo customer care division easily and more quickly.
Approach Lenovo customer-care via online
• Visit http://www.lenovo.com/in/en/ and you can find information about products, services, support and download solutions etc.
• For product support visit https://www-947.ibm.com/support/entry/portal/Open_service_request?category=2&locale=en_in and select your Lenovo product to open a service request.
• If you need support for Think branded product, visit http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do.
• If you need support for Idea brand products, visit http://consumersupport.lenovo.com/in/en/Default.aspx.
• For any Think branded product related query submit the form at http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=FORM-FEDBAK&sitestyle=lenovo.
• For any Lenovo laptop and desktop related query, you can send mail to customer support at http://consumersupport.lenovo.com/in/en/EmailSupport/EM_Email_Support.aspx and you will get a response within 24 hour.
• For post-sale hardware support for Lenovo Think service, mail to firstname.lastname@example.org
• For post-sale hardware support for Lenovo Idea service, mail to eService@lenovowarranty.co.in
The different services that one can avail from Lenovo online help
• You can open a Customer account and use that for opening service request, submit a query, get administrative and technical support.
• You can track your order and complaints.
• You can find local customer care numbers and contact details.
• You can download fixes, updates and drivers.
Approach Lenovo Customer Care on the phone
• You can dial 1800-425-2666 or 080-25359182 / 080-25359183 for Think product related query.
• You can SMS to +91-9945456666, Message Format : 〈Machine Type-Model〉 〈Serial Number 〉〈Brief hardware problem description〉〈Contact name〉
• You can dial 1800 3002 9929 or (080) - 3983 4100 for Idea product related query.
• Alternately you can dial 1800-425-6666 or +91-80-2678-8970 to reach Lenovo Customer Care.
Approach Lenovo Customer Care in person
One can visit the closest Lenovo service center to contact a customer care executive in person. Or you can contact the nearest Lenovo business partner for sales related query.
How to find the Lenovo service center nearest to you
Go to http://www-07.ibm.com/lenovoinfo/in/map/map.html and select your city to find the nearest Lenovo service provider.
How to find the address of the Lenovo Reseller nearest to you
Go to http://shopap.lenovo.com/SEUILibrary/controller/e/inweb/LenovoPortal/en_IN/special-offers.workflow:ShowPromo?LandingPage=/All/ASEAN/IN/Lenovo_general/Business%20partners and select your state and city to find the nearest Lenovo business partner.
Address of Lenovo India Office
Bangalore (Registered Office)
Lenovo India Pvt.Ltd
Ferns Icon, Level -2,
Marathhalli Outer Ring Road,
Marathhalli Post, Kr Puram Hobli,
Phone No. :080-30533000
Lenovo India private ltd
MLS Business Centres India Pvt. Ltd.
6th Floor, Block A, 22, Camac Street
Kolkata - 700 016.
MPh no: 033 - 4019-2234 TO 4019-2239
FAX - 033 - 40192240
II/19, Dr VSI estate, Thiruvanmiyur,
Phone No. : 044-30616500
Lenovo India Pvt.Ltd
Vatlka Business Park
1st floor,Badshah Pur Road,
Phone No. : 0124-4315600
#1011-12, Solitaire Corporate Park,
Building No.10,1st Floor,
Andheri Ghatkopar Link Road,
Chakala, Andheri (East), Mumbai-400091
Phone No. : 022- 30847000/100