MTNL Mumbai

MTNL Mumbai or Mahanagar Telephone Nigam Limited was set up by Government of India for upgrading the telecom services and network and raising revenues. MTNL is the only operator providing crystal clear voice, high speed broad band, launching 3G Mobile services. MTNL Mumbai is one of the largest telecom providers. There are different tariff plans to suit every pocket.

Telephone Services
MTNL offers three types of telephone services:
•Regular Telephone Connection-New Telephone Connection (NTC).
•Temporary Telephone Connection.
•Casual Telephone Connection.

Broadband Service features:
•Tariff plans: Unlimited download Plans, Volume based plan, Combo Plan, and Broadband Prepaid.
•High speed data download for Broadband Internet data speed starts from 256 kbps to 4 Mbps
•Phone and Internet are simultaneously available on the existing Telephone line.
•Internet access has no call charges.
•High on Value Low on Cost’ Service.
•24 Hours Help line and Technical support on phone-1800228844/1504
•Easy registration on phone and web-http://register.mtnl.net.in.
•Telephone will continue to work even in case of power failure at subscribers end.
•Can share Broadband connection to create own LAN network i.e. more than one PC can be connected.

Bill payment
•MTNL Mumbai counters/QCSCs
•Bank Branches, 6 nationalized and 2 scheduled private banks.
•305 post offices (by cash).
•27 post offices (by cheque).
•CTOs / DTOs
•ECS (Electronic Clearing Scheme).
•VDS (Voluntary Deposit Scheme).
•Citi Bank-Easy Payment Kiosks.
•Punjab National Bank-Easy Payment Kiosks.
•UTI Bank ATM.
•State Bank Of India ATM.
•Internet Payment - SBI, PNB, UBI, HDFC, IDBI, UTI, KOTAK, and ICICI Banks and ICICI Infinity, BillJunction.Com and BillDesk.Com agencies.
•You need to go through website http://mtnlmumbai.in/helpdesk/billassistance.html to know more about bill payment.

Customer Care
•From website http://selfcare.mtnl.net.in/MumbaiSelfcare/Forms/MumbaiSelfcare.aspx or http://mtnlmumbai.in/helpdesk/index.html
We can get all the helpline telephone numbers and the email IDs at this website for any type of assistance.
•The next best option is to go to the nearest Customer Service Center or CSCs.
•We can call 1500, 1502, 1503, 1504 for landline, Garuda, Dolphin/Trump, and Internet/Triband respectively for help.
•Changed Number Announcement - 1951 (Hindi), 1952 (English), and 1953(Marathi).
•Directory Enquiry - 197.
•STD code enquiry Service - 1582.

Lodging complaints
•Fault Booking (Landline & Broadband) is 198.
•Public grievance service – 1509
•We can also email to the Area HelpDesk Email IDs and these are available at website http://mtnlmumbai.in/helpdesk/helplines.html.

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