Punjab National Bank, a major commercial bank of India, offers extensive customer care through internet, telephone and their regional offices and branches, located all over India. The following information will help you to approach Punjab National Bank customer care division more efficiently.
One can visit the Punjab National Bank regional office or branch to open the new account, avail other services/products, or resolve any issue.
Go to https://www.pnbindia.in/En/ui/BranchLocators.aspx and select your state, district and submit. A list of branches in your area will be displayed.
Go to https://gateway.netpnb.com/ATMLocator/Atm_locator.aspx and enter your locality, select the city, state and submit. A list of ATMs in your area will be displayed.
Visit http://www.indianbank.in/nodalofficer.php and select the link ‘Nodal Officers at Head Office under Banking Ombudsman Scheme 2006’.
For a credit card related query, send mail to following postal address: PNB Credit Card Processing Centre A-37, Sector 60 NOIDA - 201301 U.P.
For Forex related query, send mail to following postal address
Forex. Help Desk,
Punjab National Bank Centralized Back Office for Trade Finance-Forex,
2nd Floor, E.C. E. House. 28A,
Kasturba Gandhi Marg New Delhi (India) - 110 001 ( FAX: 011-23755647 ) E-mail ID : firstname.lastname@example.org
For General query send mail to following postal address: Chief Retail Banking Division / Financial Products Marketing Division 5, still remains Sansad Marg New Delhi 110001 Tel # 23311164 (AGM-RBD) 23753373 (Chief- FPMD) email@example.com
In case your problem is not resolved using above communication methods, you can forward your complaint to Circle Head.
To find the contact details of the Circle Head visit https://www.pnbindia.in/Upload/English/General/PDFs/redressal.pdfstill remains
If the issue unresolved, you may complain to Nodal officer. You can find the contact details of Nodal officers at https://www.pnbindia.in/En/ui/Customer-Grievances.aspx.
At the final stage, you can escalate your complaint to following contact: Chairman and Managing Director Punjab National Bank.
Head Office, 7, Bhikhaiji Cama Place, New Delhi- 110066 Fax: 91-11-26196176