Reliance Broadband Customer Care

Reliance, one of the leading broadband service providers in India, is popular among consumers for their excellent service quality and comprehensive customer support, which they provide through various communication channels including Internet, telephone and physical customer care centers spread all over India. The following information will help you to reach Reliance Broadband customer care unit easily and promptly.

Various options to approach Reliance Broadband customer care center are as follows • Internet • Telephone • You can approach Reliance Broadband Customer care in person.

Contact Reliance Broadband customer-care via online[edit]

• Visit http://www.rcom.co.in/Rcom/personal/internet/wired_features.html and you would find links to provide information about various services like Prepaid, Post Paid, Wirefree plans, payment etc. • For any query/Concern, mail to broadband@relianceada.com. Alternately you can mail to customercare@relianceada.com or fill out the feedback form at http://www.rcom.co.in/rcom/Contactus/customercare_feedback.jsp. • You can check network coverage of your area at http://www.reliancemobile.com/webapp/Communications/website/Mobile/business/network.html. • You can register for a Reliance account at http://myservices.relianceada.com to manage your Reliance accounts. • You can browse FAQ at http://www.rcom.co.in/Rcom/personal/internet/wired_faqs.html. • You can apply for a new connection online at http://www.rcom.co.in/rcom/Contactus/customercare_feedback.jsp or http://www.rcom.co.in/Rcom/business/HTML/PurchaseNow.html. • You can submit broadband related complaint at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp.

The different services that one can avail from Reliance Broadband online help[edit]

• Logging on to http://myservices.relianceada.com to manage your Reliance account including Bill viewing and payment, prepaid recharge; seeking customer care, viewing and changing tariff plan, viewing details of monthly usage, online prepaid recharge. • You can access value added services at http://www.rcom.co.in/Rcom/personal/internet/ValueAddedServ.html.

Approach Reliance Broadband Customer Care on the phone[edit]

• For assistance / information regarding Reliance broadband call 30337777 or 1800 3000 7777 (Toll Free) • Alternately, you can dial 198 (Toll Free for grievance redressal & reachable only from Reliance Landline phone) • You can dial *377 from your Reliance landline phone.

Approach Reliance Broadband Customer Care in person[edit]

One can visit the closest Reliance World Store and speak to the customer care executive to communicate any query/issue.

How to find the address of the Reliance World Store nearest to you[edit]

Go to http://www.relianceworld.in/locate_rw.asp and select your State and city to locate the nearest Reliance World Store.

Approach Reliance Broadband Customer Care via Mail[edit]

You can send your query/concern/feedback/complaint to following postal address: Reliance Communications Limited Dhirubhai Ambani Knowledge City Navi Mumbai 400709, India. Tel No: 3037 3333

How to escalate your complaint[edit]

If you are not satisfied with the solution provided to your complaint, you can escalate the issue by contacting the nodal officer. You can find the nodal officer of your area from http://www.rcom.co.in/Rcom/personal/customercare/nodal.html. If you are still unsatisfied select to contact the Appellate Authority. You can find the Appellate Authority of your area at http://www.rcom.co.in/Rcom/personal/customercare/AppellateAuthority.html.

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Comments

HOW CAN I RECHARGE MY RELAINCE BROADBAND PLUS THROUGH ONLINE?PLEASE SEND ME IN MY MAIL ID

Dear All , My internet has stopped working Since September and i stay on Bandstand , Bandra West , Mumbai . I have been complaining to them since september 2014 but all they said fibre cut and then from december now they are saying no fibre cut every time i call to complain they said 24 hours i have been calling them every day please some 1 complain to their superior . They only call me for the bill and i payed the bill for all 3 internets even though it was not working because they said or then your account becomes inactive i have no clue what to do i am tired . I always like reliance internet but sometimes they just don't know how to treat customers .Please help me out now they tell me my complain no is shut and new complaint no is on etc i don't have a clue when it will start . Been 3 months and counting Reliance home internet complaints 16/09/2014 361559337654 add - Bandstand , Bandra West , Mumbai 50 Kamran Nafees Khan Complaint number - 226101241 - 23-09-2014 date of submission. 384561187670 add - Bandstand , Bandra West , Mumbai 50 Ayaaz Nafees Khan Complaint number - 226101175 - 23-09-2014 date of submission. 375179187166 add - Bandstand , Bandra West , Mumbai 50 Shiraz Nafees Khan Complaint number - 226326935 - 30-10-2014 date of submission. 370273574740 hotel id add - Hotel milan international , 1st road near santacruz west mumbai 400054 Bill rs 1586 30/10/2014 Complaint no : 225055816 My email is kamrankhan123123@gmail.com and mobile no is 9821299924 , 9769275778 and 9867674794 I am available from 2 pm till 12 am everyday of the week please help me !

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