Reliance GSM Customer Care

Reliance, one of the most popular GSM service providers in India, offers excellent customer support through Internet, telephone and physical customer care centers spread all over India. The following information will help you to reach Reliance GSM customer care unit easily and promptly.

Various options to approach Reliance GSM customer care center are as follows • Internet • Telephone • You can approach Reliance GSM Customer care in person.

Contact Reliance GSM customer-care via online[edit]

• Visit http://www.reliancemobile.com and you would find links to provide information about various services like Prepaid, Post Paid, roaming, payment etc. • For any query/Concern, mail to customercare@relianceada.com, or fill out the form at http://www.reliancemobile.com/webapp/Communications/PreAddContactRT. • GSM customers can reach out to customer care by sending mail to gsm.customercare@relianceada.com. • You can check network coverage of your area at http://www.reliancemobile.com/webapp/Communications/website/Mobile/business/network.html. • You can register for an Reliance account at http://myservices.relianceada.com to manage your Reliance accounts. • For reliance GSM handset related information, visit http://www.rcom.co.in/rcom/handset/gsm.jsp.

The different services that one can avail from Reliance GSM online help[edit]

• Logging on to http://myservices.relianceada.com to manage your Reliance account including Bill viewing and payment, Prepaid recharge; seeking customer care, viewing and changing tariff plan, viewing details of monthly usage, online prepaid recharge. • You can browse for GSM handsets and view the procedure of upgrading your handset.

Approach Reliance GSM Customer Care on the phone[edit]

• For Postpaid, Dial * 222 from your Reliance Phone or 30334343 from any other phone. • For Prepaid, Dial *333 from your Reliance Phone or 30333333 from any other phone. • To find the number of your local Reliance call center visit http://www.reliancemobile.com/webapp/Communications/website/Mobile/locateus/circlewisecallcenter.html. • You can dial 198 (toll free) for any complaint or service request. J&K customers can dial 9018090180 for assistance. • For mobile number portability related help dial 1 - 800 - 100 – 3333 (toll free).

Approach Reliance GSM Customer Care in person[edit]

One can visit the closest Reliance Mobile Store or Reliance handset service center, and speak to the customer care executive to communicate any query/issue.

How to find the address of the Reliance Mobile Store nearest to you[edit]

Go to http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp and select your State, City and PIN code to locate the nearest Reliance Mobile Store.

How to find the address of the Reliance Handset Service Center nearest to you[edit]

Go to http://www.rcom.co.in/Rcom/personal/handset/service_center.html to locate the nearest Reliance handset Service Center.

Approach Reliance GSM Customer Care via Mail[edit]

You can send your query/concern/feedback/complaint to following postal address: A Block, 2nd Floor, Reliance Communications Limited DAKC, Kopar Khairane, Navi Mumbai – 400 710 Fax: 022 303 88005

How to escalate your complaint[edit]

If you are not satisfied with the solution provided to your complaint, you can escalate the issue by contacting the nodal officer. You can find the nodal officer of your area from http://www.rcom.co.in/Rcom/personal/customercare/nodal.html. If you are still unsatisfied select to contact the Appellate Authority. You can find the Appellate Authority of your area at http://www.rcom.co.in/Rcom/personal/customercare/AppellateAuthority.html.

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Comments

I. regarding CALLER TUNE: I have not activated the caller tune at all,automatically it has been activated and 30/- has been deducted from my balance.How is it possible?I want to get back the money.Three days back when I called to customer care executive after a long network busy problem they told thel'll solve the problem.Still they have not solved the problem.I want to deactivate it right now.And further such type of activation I dont need My phone no.is 9770756064

sir i want the call deatials of fev. month of my number 8102097288. dis is belong to praveen agarwal, phusro bajar,bokaro jharkhand.

8657027086 this no on line recharg but this no.is not gsm p. cn. this sim gsm or other

sir, plese sir mera no.9302289536 ye hai is no. ka chaqe abhi tak nahi mila is concation ko jama kiy 3-4 year ho gaya hai krpiya chaqe dene ki kripa kast kare nahi to consumer form jana padega thankus

sir, mera UPC {unique port code} abhi tak muje nahi mila he me pichle 6 month se tray kar raha hu.or me MSG karta hu to mere msg ka 1.50p katata he.sir please solution my problem.

Sir i have recently got my new reliance sim and the dealer told me that your sim will be activated within two days for which he gave me a number and told to cal on that no. for activation of the sim.But when cal on this no. I get the response "plz cal customer care to resume ur services" my no.is 9018811689

sir i want the information of 7620399891 .............. to exagarating guy because he is too much calling , within 3 days he called me 35 times . so want u to give us his info as early as possible .......... plz its my humble request....

sir i want the information of 7620399891 because this guy is very much exagarating one n not even ready to talk only listening voice. my family got too much stuck . plz help me out as early as possible .........

my number activate a relegional video alert to a deactivate on a service.

SIR, MY NUMBER IS 9732188701. I WATCH MTV. RELIANCE MTV IS A BAD SERVICE. NOT ADD GOOD CHANNEL. I REQUEST TO RELIANCE, PLEASE ADD THIS CHANNEL IN MTV: SET MAX, STAR CRICKET AND STAR GOLD

Sir i have 18 march/2013 got my new reliance sim and the dealer told me that your sim will be activated within four days.but til nw not active...pls sir do something,,its requst 4 u... my realiance nmbr is 7667989629 thank u

Sir, I have 11 Jan/2014 got my new reliance sim and the dealer told me that your sim will be activated within two days. but til nw not active....pls sir do something,,,,,its request for you,,,its very urgent....

win

Sir i have postpaid sim using from last 1year number is 9019821420. the credit limit is 1000rupees/month. without my knowledge you peoples are increasing the credit limit. now it got increased to 1400rupees. how can you peoples suppose to increase my credit limit without my permission.and their is no network coverage really its very poor network.provide good network to finish our jobs online phone calls. i think reliance is giving very worst network to their customers. its an humble request with you to provide a good services to the customers. i hope Indian peoples will not provide bad services to customers. thank you.

i have purchased new reliance gsm sim no. 7569038392, problem is since now outgng calls and sms are not going from this no. so many times i kept query to the customer care but no response from ur side till now, this is the service you people are giving to the customers well keep it up bloody service foolish on part of u people.

i am using my reliance connection on no. 9595894111 for around 1 year suddenly i am getting 40'H me error which is not allowing me to call to send messages. Plz help me on this as it is getting annoying..

network problem . address - vill+po- rayan , dist - burdwan , pin- 713101 , ps - burdwan , stat - west bengal

my mbl is truble some problms iwanna see my resent msgs inbox my num is 8099013565

I M NOT ABLE TO CONTACT TO ANY ONE ... MY RELAINCE SIM IS BLOCKED BY YOU... I KINDLY REQUESTED YOU TO RESTATRT THE FUNCTIONING OF MY SIM ASAP... MY RELIANCE NO . IS 8824852415

i have gsm number ad i want to my gsm convert to private number

I am user of the phone no. 8470022840.i have serious complaint regarding wrong doing and cheating the customer and hence harassing them.Your customer care no. goes through after trying more then 20-25 times!! 1. Many times my balance have been deducted on name of VAS services though i never used or subscribed of of such service in my whole life.Day before yesterday i raised the issue after sparing my one hour on the call with customer care.They just refunded me Rs. 5 for the current date quoting that they do have only 3 day data and cant do anything.The lady cc officer straight away told me big no for everything!I told her to transfer to her next level to which she responded with transferring it to internet department without any reason.Later i called again cut again!It happened thrice!I want all my VAS charges refunded till date.I dialed your VAS shortcut and confirmed that i do not have any of VAS service activated and never used any.! 2.It became peak of harassment today when all my balance made ZERO on name of using internet while i already had internet pack of Rs.156 (3g data for 30 days)active.I called again to customer care just to here there rude behavior and constant denial and after explaining a little thing to them for 30 odd minutes they took my complaint (no.214690612)to refund the amount of Rs. 22 but told me that it will take 48 hours to refund it.Is this some joke?i had to make some urgent call and i could not do them just because of your foolish transaction mistake. i need proper explanation for this and my amount refunded ASAP. Thanks Pankaj

I have very bad experience about reliance gsm services.. it doesn't give us a good network, in short It gives poor service than other companies.. reliance has always a server down problem and if we call for customers support, then sometime it may take several minutes or half an hour. if we call for customers support in day reliance always came up excuses like " this route is busy please try again later. so just forget to call customers support in day, or call it at ur own risk. in short reliance is not fit for communications networks field. the worst network I have ever seen..

SIR, TODAY I RECHAGE MY MOB NO:-7877815414 TO 27 RUPESS AND I GET ONLY 250 MB ONLY. BUT MY SPL OFFER ME MESSAGE AYA KI 27 PAR AAP KO 750 MB NET MILE GA

How Can I Block a Number On my reliance GSM .. (this feature z nt available on my phone)

mai 13-02-2014 ko sim liya lekin abhi tak chalu nahi hua no hai 9798162571

I want a sim card for taking purposes only.

This is good for everything.

Hi Team, My Name is Harjit Singh, I have a reliance Prepaid mobile no+91-9313001406. I have this number from last 3-4 years. Yesterday I received a message that 30 Rs deducted from your account due to some CRBT (caller tune etc) Service Activated on my mobile. I have never ever submitted any request to enable this service. Reliance also deducted amount from my pre-paid mobile account but I was ignored thought there was a mistake from my end. But now its regular practice from reliance and they activate service on my mobile number deduct the amount without my permission. I have called Reliance customer care and have words with Helpdesk person Rohit Kumar but there was very disappointed response from him. He doesn’t agree with my statement and also not forward my call to his manager. Even he said there is no senior manager available on the floor. As you can see the above said number ( 9313001406 ) and my data card no 8595488195, I am using from very long time and never delay in pay my pending bill amount. So I request you to refund my amount INR 30 Rs to my mobile number +91-9313001406 to save our relationship. Note: There DND Service Active on this number and also Flash messages option is disabled in my mobile phone as well, so there is no chance I have active this service by mistake

sir before my sim show the registration failed before its failed time my number is 9905298257 .so plz active this sim.

i bought a reliance gsm sim for 3G internet on monday..n today is wednesday n the sim is still not activated.i have submitted my id n photo to the retailer..please activate my number.. my reliance number which i bought is - 8010490413 n my current number is 8901485297

i bought a reliance gsm sim for 3G internet on monday..n today is wednesday n the sim is still not activated.i have submitted my id n photo to the retailer..please activate my number.. my reliance number which i bought is - 8010490413 n my current number is 8901485297

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