Reliance Prepaid Customer Care

Reliance Communications is the flagship company of the Anil Dhirubhai Ambani Group (ADAG) of companies. Listed on the National Stock Exchange and the Bombay Stock Exchange, it is India’s leading integrated telecommunication company with over 85 million customers. A 80,000 km seamless, pan-India fibre optic backbone ensures a congestion free network and almost zero call drops, in addition to superior voice clarity in every corner of the country.

Reliance is reachable anywhere, anytime. Whether one is a customer, a prospective partner, or just a curious citizen, Reliance is there to answer all questions. One can access customer care call centre 24 hours a day, 7 days a week, from anywhere in India.

Reliance Provides variety of methods to reach there customer care.

Customer service form:

Fill in the form online and submit. Whether one is a customer, or a prospective partner, or just a curious citizen, we are here to answer your questions. We welcome your views, suggestions, complaints and any other query that you might have about Reliance Communications, its products and services.

•e-mail :

customercare@relianceada.com

Customer Service Reliance Mobile or Reliance Hello (FWP/ FWT only): For Prepaid:

•Dial *333 from your Reliance Phone or 30333333 from any other phone.

•Dial *369 from your Reliance Phone for access to Admin menu ( For checking the account balance,

•Recharge and Language change option).

•Dial *225 (SMS option for retrieving account balance and STV validity) or SMS 'BAL' to 53670.

•Dial *367 (Express account balance)

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Comments

dear sir, recently i had received a call for your compaly (e.i reliance)and they are saying the my handset EMI no. is not there and they are going to block my calls from few days. sir, i have my handset EMI no. which is 135790246811220. and my full address of my resident is; Bipen Pradha 6th Mile Tadong, Near Remons hostel East sikkim Gangtok P/o Samdur Pin: 737102 Phone No. +91 9832611345

Pls go to ur nearest reliance webstore and submit ur EMI .it wil activated within 24 hours

Pls go to ur nearest reliance webstore and submit ur EMI .it wil activated within 24 hours

I have prepaid reliance mobile no.9324364853. Yesterday(9th Dec 2009) my balance showed from Rs29 to Rs19.Calling customer care they informed Rs 10 deducted for Bakwas service.But i have not activated this service in my mobile. Earlier few months back also Rs 10 deducted for this service twice.How they automatically cut it without activation.Pl try to get refund my money. Regards, Sridhar Banola Kharghar, Navi Mumbai

My refund Rs 10

pl. stop deduction from prepaid balance (9832423597).Deduction was being made for about Rs30 each time. I do not want to buy any music ringtone etc. for which , I think, deduction is.

My reliance prepaid mobile no. 9337008709. since 17.1.10 I am receiving ongoing india-bangladesh test match cricket alerts via sms for which i have not subscribed. i had contacted your customer care and my complaint no. 117745843 and the person spoke to me is mr. rabishankar, who informed that he is discontuning this sms alerts online right now. Even today also i am receiving this sms alerts which i don't want. more so, every day for these sms alerts money is deducting from my balance which i request you to pls refund immediately and stop sending these sms alerts. n shanti kumari mobile no. 9337008709

i got staranger message from 9543267233 i cnt know who is? kindly give the details of that coustomer

sir mere mobial main kuch yesa aectiveat ho gaya hai plz. sir use delete kar di jiyega jisse paisa manash main na ho kyoun ki -13 rupees phale se hai. manoj kumar 9305840073

Dear Sir, I forget my number. My sim number is 8991101630000385892.Will you please send me mobile number above address. I have to recharge it. Thank you, Arokiaraj

dial *111# u will get ur cntct no....

Pls insert ur sim in a phone and dial*1#.ur numb show in ur display

Gud joke....ha ha ha

dear arokiaraj u forget ur no u wil dil *1# then u get ur reliance no thankx

I am a reliance prepaid mobile user for past 4 to 5 years. On Thursday 25 March 2010 i recharged my mobile through online HDFC bank system reference number 032520101902286092 for amount 111 and immediately my mobile showed me a balance of 102 rupees. Next day, when i tried to call someone it is showing as 4 rupees and change. when i tried to reach the customer care, they were telling me that 111 is a FRC and the person would get some offer and only 10 rupees will be the balance. and they are telling my money is gone that is it and they hang the phone on me (Farzana and Rambabu) these are the people whom i have spoken to. IF the facility is not there, why did the system accept the denomination of 111 and when it accepted it should give me the recharge to my mobile. Why did Reliance system stolen my money. this is very bad system. i am unhappy with the system.

Pls ask ur retailer to give the prepaid manager or asm 's num.cal that persons and inform ur problem.they are deffenitly solve ur prblm

I am a reliance prepaid mobile user for past 4 to 5 years. On Thursday 25 March 2010 i recharged my mobile through online HDFC bank system reference number 032520101902286092 for amount 111 and immediately my mobile showed me a balance of 102 rupees. Next day, when i tried to call someone it is showing as 4 rupees and change. when i tried to reach the customer care, they were telling me that 111 is a FRC and the person would get some offer and only 10 rupees will be the balance. and they are telling my money is gone that is it and they hang the phone on me (Farzana and Rambabu) these are the people whom i have spoken to. IF the facility is not there, why did the system accept the denomination of 111 and when it accepted it should give me the recharge to my mobile. Why did Reliance system stolen my money. this is very bad system. i am unhappy with the system. My number is 9346325887

hi i want to get call details of no it is 9024116708 1 march to 12 april 2010 get it on my mail id as soon as possible and also message details (messege text is must) of my also my no is 9024116708 on my mail id it is gunjan112005@yahoo.co.in plz help me its too urgent.

Dear Reliance GP. I am a reliance user for 6 years. last three day someone stolen my mobile so please closed my services on this number..9307057091.. and send me confirmation message..on my id:ayaan300@yahoo.com

May i get the customer detail of any rim no.?

Pls submit a complaint 2 ur nearest police station...

my reliance prepaid no. is 9864560602.on 15 april my balance was Rs.85.49.i was out of station for 2days.when i returned i checked my balance.it was Rs.5.49.when it was switched off for 2 days.i tried to call the customer care.but every time it showed network busy.i live in guwahati.kindly help

Pls activate Dnd(do not distrub)pls type a sms START DND send to 1900

my reliance prepaid no. is 9023657563.on 23 april my balance was Rs.11.09. i checked my balance after one hour was Rs.0.09.when it was switched off for one hour no calls made.i tried to call the customer care he said money will be returned but i didnt receive yet

My reliance prepaid mobile no.9641689750. On 27.4.2010 I recharged my balance with Rs.108.79.but next day balance was only Rs.0.47. I am receiving cricket alerts via sms for which i have not subscribed. I tried to call the customer care no.*333 and 9832098320 but every time it showed network busy. I am still receiving Service Reply sms alerts which I don't want. More so,every day for these sms alerts money is deducting from my balance. Stop sending these sms alerts and pl. stop deduction from prepaid balance.

I have prepaid reliance mobile no.9641689750. On 27.4.2010 I recharged with Rs. 120 but next day my balance showed Rs0.47.I tried to call the customer care.but every time it showed network busy.But i have not activated any service in my mobile. How they automatically cut it without activation.i am receiving this service reply sms alerts which i don't want more so,every day for these sms alerts money is deducting from my balance which i request you to pls stop sending these sms alerts. Regards,

Pls type a sms from ur phone..START DND send to1900.the service will activated within 7 days.its help u

hey,can you provide me cusomer care number on behalf of tht number ...i call direct to customer care...

I am having Reliance GSM no.814467115,and recharge online through HDFC net-banking of Rs.200/-on 14.05.10,Transection ID-0514201011522110738.The amount has been debited from my a/c, but the mobile has not been recharged till now.Can you clarify the this issue ?

I have prepaid reliance mobile no.9026205676. since Yesterday(01-06-2010) about 11 pm, the sim is not working and displaying the message "insert sim" onto my mobile screen. Kindly look after it by tommorow. Regards Om Prakash Srivastava Gorakhpur (U.P.)

I have been using the Prepaid Reliance #9025402634 since February 2010.Apart from the coverage issues faced at my residence , I was quite happy with the service provided by you till 14th of June 2010 when I received an SMS notifying that I have subscribed to Caller Tunes at Rs 1 per 2 days. This service was not requested by me & I don’t understand why this service has been forcefully imposed on me. Moreover my efforts to cancel this service were unsuccessful. I received a notification regarding CRBT service subscription@ 20 Rs for a period of 20 days on 15th June 2010. Approximately INR 35 has been deducted from my Prepaid Balance since 14th June,2010. I request you to trigger necessary action to terminate the above mentioned facilities & offset the debited amount to my prepaid account with immediate effect. Thanking You in anticipation,

I have been using the Prepaid Reliance #9025402634 since February 2010.Apart from the coverage issues faced at my residence in Vasantham Colony, Anna Nagar West, I was quite happy with the service provided by you till 14th of June 2010 when I received an SMS notifying that I have subscribed to Caller Tunes at Rs 1 per 2 days. This service was not requested by me & I don’t understand why this service has been forcefully imposed on me. Moreover my efforts to cancel this service were unsuccessful. I received a notification regarding CRBT service subscription@ 20 Rs for a period of 20 days on 15th June 2010. Approximately INR 35 has been deducted from my Prepaid Balance since 14th June,2010. I request you to trigger necessary action to terminate the above mentioned facilities & offset the debited amount to my prepaid account with immediate effect. Thanking You in anticipation,

Sir, i am a reliance prepaid customer since when i started using my mobile when i was in college (2002) and my latest number is 9832407891 and satisfied with the service of reliance prepaid conneciton and today i need a big favour from the reliance service. I have a emotional attachment with my Reliance number coz through my number i have got the greatest gift of life i.e. my love. Unfortunately, now a days his number gets busy most of the time or when i call i cant get the line due to network busy but in such situation also when i send the sms to his number it gets delivered. i totally get confused and these days i m quite disturb and emotionally hurt. Therefore, a favour is requested to the reliance service and that is: Please provide all incoming and outgoing call details and text sms details of his number i.e. 9832329524 from the month of may (second last week) till date. I would be highly obliged if the reliance service could kindly consider my request. And please its a request that do not inform to 9832329524 about my request made to you. if you did so than my love life will be in big trouble. keep this request as a secret between me and reliance service. Request to be considered is expected. Prerna Darnal, 9832407891

My reliance prepaid no. 9335979919 Automatically Caller Tunes load on my phone . This service was not requested by me & I don’t understand why this service has been forcefully imposed on me. Moreover my efforts to cancel this service were unsuccessful. Approximately Rs. 135 has been deducted from my Prepaid Balance since 14th June,2010. I request you to trigger necessary action to terminate the above mentioned facilities & offset the debited amount to my prepaid account with immediate effect.

my relience prepaid no.is 9352942265. Although i have Rs 960.34 in my world card(globlal card)account as message says whenever i dialed *348. But still i m unable to talk at Tanzania(Africa) Where should i go and comlaint,no body is hearing my request even at the relience care centre at Sriganganagar(Rajasthan)where i m residing please help me sir !

i cant recharge my account..................

My reliance prepaid no. 9310762831 Automatically Caller Tunes load on my phone . This service was not requested by me & I don’t understand why this service has been forcefully imposed on me. Moreover my efforts to cancel this service were unsuccessful. Approximately Rs.30 has been deducted from my Prepaid Balance since 15th June,2009. I request you to trigger necessary action to terminate the above mentioned facilities & offset the debited amount to my prepaid account with immediate effect.

dear sir im reliance prepaid customer my mobile no:9014052969 i had recharged with 39rs/- sms pack and still when i send sms it costs 50p

my reliance prepaid no. is 9300110070 on 24 sep 2010 my balance was Rs.24.00. i checked my balance on 20 sep 2010 was Rs.3.51. i took 10 sep 2010 night pack free std 11 to 6 night rim to rim. and i never use this mobile in day it always switch off whole day expect 11 to 6 in night everyday bcoz of its rim to rim free on std. so i want to know where is my balance now and custmer care says u called at 9.40 pm at 20 sep 2010 at xxxxxx4312. but at this time my mobile was off and this num was also switch off xxxxxxx4312. xxxxxxx4312 this num is my wife num and she switch on at 11 to 6 in night so plz tell me whre is my balance and who is responsible and i dont want to talk custmer care execuite i want any autority person if rim hve anyone. bhupesh

piz help

hello, dear sir/maidum reliance complaint center i use the reliance gsm mobile servie no.7620811886 .but the date 25/09/2010 .after this date my incoming n outgoing calls are barred. but i submit my I D proof. when i contact c care they not give any information.

hello, dear sir/maidum reliance complaint center i use the reliance gsm mobile servie no.7620811886 .but the date 25/09/2010 .after this date my incoming n outgoing calls are barred. but i submit my I D proof. when i contact c care they not give any information.

hello, dear sir/maidum reliance complaint center i use the reliance gsm mobile servie no.7620811886 .but the date 25/09/2010 .after this date my incoming n outgoing calls are barred. but i submit my I D proof. when i contact c care they not give any information.

hello, dear sir/maidum reliance complaint center i use the reliance gsm mobile servie no.7620811886 .but the date 25/09/2010 .after this date my incoming n outgoing calls are barred. but i submit my I D proof. when i contact c care they not give any information.

My mobile No is 9313646326. Today i am unable to call out or get call from outside. I had submitted Voter I card along with pan card and one photo to Reliance Mobie store in Ramesh Nagar Delhi. Reliance had sent sms with a request to submit the documents They also promised 20 minutes talk time. Instead of giving 20 min Talk time they have stopped incoming and outgoing calls. Not only that customer care No. *333 is also not accessible from the mobile. From other land lines 30333333 is also not reachable. I think there is a serious problemm with Reliance Mobile Services. Under this situation I should shift to some other Mobile Sevice Provider. Rakesh Jain B-58 Surya Nagar Ghaziabad jainrakesh_58@yahoo.co.in Land line No. 0120-4561189

i'm getting blank calls from a number 9861225881.i need to know whose number is this without calling him. please help...

My outgoing call was suspended from 21st Oct.10 morning without any intimation. Even I can't access their customer care. If any problem regarding documents they have to inform the customer and warn them before take such a step. I am using this sim since more than 6 years. I am not a new customer. I requested them to resume my service by making call from LL 30333333. they refused straight forward. What a patronage.... Such a circumstances I & my friends plan to bring it to the notice of general public and go for some other connection. My bobile No. is 9316517867

I am reliance customer. I have a prepaid reliance cdma number. I am very disturbed with those unwanted calls . It effects my study & other work as well as reliance people become so un handled. They activate any service on my number without my request & deduct a lot of money which useless for me and not only they activate, if i call at the customer care center to deactivate that they dont deactivate that although they renewed it without any preconfirmation and again i have to loose my money. This is not first time i have suffered by this. some times my 50% balance just gone on this stupid activation and if you told to cce for activation they straightly told that this is my fault or i accepted those marketting calls to activate service. This is a very serious issue. This is a very much a mentle harrisment. please take some serious step to stop this otherwise they will do it in future with customers making them in loss.

I am reliance customer. I have a prepaid reliance cdma number. I am very disturbed with those unwanted calls. It effects my study & other work as well as reliance people become so un handled. They activate any service on my number without my request & deduct a lot of money which useless for me and not only they activate, if i call at the customer care center to deactivate that they dont deactivate that although they renewed it without any preconfirmation and again i have to loose my money. This is not first time i have suffered by this. some times my 50% balance just gone on this stupid activation and if you told to cce for activation they straightly told that this is my fault or i accepted those marketting calls to activate service. This is a very serious issue. This is a very much a mentle harrisment. please take some serious step to stop this otherwise they will do it in future with customers making them in loss.

Hi, My Prepaid RIM SIM (9024111033) damaged my little Son. How can i get is again & what is it cost? Thanks

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