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Sunil Mittal

Sunil Bharti Mittal (born October 23, 1957, at Delhi, India), the son of a parliamentarian, is married, and has three children, a daughter and twin sons. Rakesh and Rajan, his brothers, are involved with him in the business. He is the founder, Chairman and Managing Director of Bharti Group, a major telecom group and mobile phone operator in India.

Education & Carrier of Sunil Mittal[edit]

Sunil Bharti Mittal graduated from Punjab University and is a former student of Harvard Business School. He received the degree of Doctor of Science (Honoris Causa) from the G.B. Pant University of Agriculture & Technology, and is also an Honorary Fellow of The Institution of Electronics and Telecommunication Engineers (IETE) of India.

Showing interest in business from his teenage days, soon after graduation, he along with his friend, started a small bicycle business in the1970s with borrowed capital. In 1979 he moved to Ludhiana and later to Mumbai. In 1981 he was already managing an import and distribution operation out of Mumbai and New Delhi selling Japanese portable generators. He introduced phones in India with push buttons that he became interested in while on a trip to Taiwan, replacing the rotary phones.

Bharti Telecom Limited (BTL) tied up with Siemens AG of Germany to manufacture electronic push button phones. BTL began manufacturing fax machines in early 1990s as well as cordless phones and other telecom gear. With the market being opened up for mobile phones, Mittal teamed up with Vivendi, the French telecom group. Bharti Cellular Limited (BCL) was established in 1995 and began offering cellular services under the brand name AirTel crossing the 2 million mark.

IndiaOne, another brand of Mittal, brought down the STD/ISD rates. BTL together with Singapore Telecom International launched a $650-million submarine cable project in 2001, India’s first undersea cable link that connects Singapore with Chennai in India.

He also established Bharti Foundation which finances more than 50 schools in Madhya Pradesh. He also donated Rs 200 million to IIT Delhi for establishing a Bharti School of Technology and Management.

Awards/Achievements of Sunil Mittal[edit]

GSMA Chairman's Award (2008); Padma Bhushan (2007); Asia Businessman of the Year, Fortune Magazine (2006); Telecom Person of the Year, Voice & Data (2006); CEO of the year (2005); Best Asian Telecom CEO, Telecom Asia Awards (2005); Best CEO, India, Institutional Investor (2005); Business Leader Of The Year, Economic Times (2005); and Ernst & Young Entrepreneur Of The Year (2004).

IT Man of the Year Award from Dataquest (2002 ); CEO Of the Year 2002 Award from World HRD Congress; Awarded one of the top entrepreneurs in the world for the year 2000; and one amongst the 'Stars Of Asia', by 'Business Week’.

Sunil Bharti Mittal is a Member of National Council of Confederation of Indian Industry (CII); Member, Federation of Indian Chambers of Commerce & Industry (FICCI); Chairman, Indo-US Joint Business Council; and Member, Advisory Committee constituted by Ministry of IT.

Comments

I had prepaid mobile no. 9871665577, which has been deactivated at their own without any valid reason. As per suggestion of airtel, I had purchased new sim and deposited the necessary document. In spite of that, mobile has not been reactivated. I had sent several mails and also spoken to Miss Somy of airtel a dozen times, but nothing has happened. Telephone of nodal officer/appellate office are always engaged. Though I had sent mails, but nothing has happened.

Despite repeated request my prepaid mobile no.9871665577 is not being activated. I am getting assurances only for the last 12 days. Nodal/Apealte officer are never available on phone. I had sent several mails to customer care and had also spoken on phone, but no results.

Dear sir I am from chennai, I finished my graduation, I have lot of ideas about tv adds, and I have a question ,WHY DO YOU INTRODUCE YOUR MOBILE BRANCHES IN other countries, in INDIA ALL OVER STATES ARE YOU FILLED YOUR BRANCHES.AND also now I have 10 projects about AIRTEL MOBILE, I mean about tv adds,If you dint like my projects,means I won't disappointed, I will reach another company ,I dont know why I CHOOSE this creating industry, but i want to reach my self internationally,its my ambition sir.If you have kind heart & you have a help full nature means please help me ,this is my contact no:9840818951.

My name is BK Mohanty and working as a Professor IIM Lucknow. As per the suggestion I had deposited all my documents on Oct 12 2010. I have the receiving with me. Your Lucknow staff and Officers are very very customers' unfriendly and they de-activated my Number. I am in serious problem and now I want to disconnect and and switch over to Vodafone. This is only because of your Lucknopw staff. My numbers are 9935488214 and 9935488727.

Dear sir, I am suneel, I desined a model for unmaned railway crossing which has printed on 20th and 22nd of february in DAINIK JAGRAN news paper in barabanki. I designed a project in telecom sector for you too. So, if you are interested and want to know about this telecom project, contect me. contect no --- 8090932829 email id --- s.kumar911@rediffmail.com

Hello Sunil Mittal and his team I would like to raise a complaint against you and your team fellow. Myself Dewan, I took your connection few years back. I have selected your network instead of bsnl broadband, MTS, TATA PHOTON, and so on. But now I turned my opinion into other connection ,because of your cheating upon me. I have raised a request for the up gradation of my plan to Plan 1199. (IPTV & BROADBAND COMBO ). I have raised the same request 2 months back, and till no action has been taken yet, the representative of yours does not what to say and what to reply, you have hired very useless employee in your organization. I had word with your couple of your supervisor which they claim but non of them took responsibility or ownership to action on your query. I gave complaint to customer care, voice department and many other people. I am very much disappointed. And I got the commitment from many of your supervisor that it will be upgraded by 15 of this month, then 17th, 23, and later 26, now last time when I call one of your rep. informed that it will take another month, so if I understand it, may 2 months to upgrade the service rather than doing it on prodata basis. If possible please upgrade the connection on urgent basis because I am fucking upset with your company and dealing with your members, I am sorry to say this but I have lost faith in airtel now. I will never go or recommend the same to anyone is future. I am not going to wait anymore, if you can upgrade the connection let me know if not, I need to take my final decision. I have no trust on airtel and they all are fake.

Mr. Mttal I would like to share my wonderful and unforgettable experience with your customer care team. After few surveys in the market on Friday (16th March) finally i decided to call up Airtel DTH support and order for a HD DTH Connection. My Call was answered by your sales Rep named: Krishna. I specifically informed him in advance that i am only available during weekends and if installation can be done on the weekends and for which the obvious answer was yes and promised that it would be done on this weekend. I called 3 times on Saturday and each time i was informed that the installation would be done on Saturday itself before 5 PM, but as not expected from Airel the installation never happened and i somehow gave up and was waiting for Sunday. Now here the funday starts. I called up your Care team around 12 and spoke to a Rep named: Yogesh who confidently told me that there some technical issues because of which the installation has not happened so far but he has confirmed with the installation team and they are nearby my house and they would be coming to place within 1 hour. I again waited and as usual nobody turned up so again i called up and spoke to a 1 more rep who again informed the same old story and when asked me connect the call to the supervisor and he said there no supervisor available during Sunday but when i insisted he informed that he has gone for lunch (1:10 PM). So decided to call you up after 45 minutes thinking a normal human being takes 30 minutes to consume his lunch. But to my surprise when i called again around 3 i was informed the same that the supervisor is still having lunch. So i decided to wait again and called at 3:30 and annoyingly the same story was repeated that the supervisor is having lunch. I asked the young lady to check the status of the installation for which she told me that the installation team does not work on Sundays. You can imagine after this episode entire how I would have felt. Politely i asked the lady if possible can i speak to Mr. Yogesh again and she connected the call after 15 minutes of hold. Mr. Yogesh again gave me lame excuses and said that do not worry the installation would be done before 5 PM. I asked him to connect this line to some senior, and he connected his call to his senior Rani (She is the only 1 rep who actually was able to understand the problem), Rani informed me that the supervisor is gone for lunch and she would arrange a call back as soon as he comes back. Around 4:30 i received a call from her and she connected the call to her supervisor named: Anik. After explaining everything to him that he is escalating the case to the higher level and within 1 hour i would be receiving a call back from the installation team and before 7 i would get the installation done. To my surprise he offered me his direct number (9920919186) and said if the installation is not done i could directly called him. I again waited and finally @ 6 called Mr.Anek who picked the call and as soon as heard my name disconnected the call and then switched off his phone. I again called 12148 and asked for Anik and i was informed that he is busy in a meeting and would call me back within 15 minutes. As expected i again did not get any call-backs. Because of which today i had to take an off from office and the time is 2 and the installation is still not done. I am working with Dell International as a Senior Manager and i have a loyal Airtel Customer for at least 8-9 years. Had some issues with the Broadband also because of which i had to switch to MTNL, but even after that i decided to go with Airtel. Just an FYI before i called Airtel i spoke to guy friends of mine and everyone told me the same thing that do not go for Airtel as it has the worst customer service and i should opt for Tata Sky but i went against their advice and decided for Aitel, now if i look back i think it was my biggest blunder. After this incident i am sure that i would not like to be associated with Airtel in anyways. Some Facts: Total number of calls made: 120 Total Number of hours spent: 5 hours Total Disconnected calls: 100 Total Days : wasted: 3 days Name: Balaji Seshadri Customer ID: 3009991013 Would request you to kindly look into how your customer care team is working so that you can maintain your reputation in the market. A very very dissatisfied customer. Balaji Seshadri 9910992253

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