TATA Photon Customer Care

Tata Photon, one of the leading wireless broadband service providers in India, has set up an excellent customer support system through Internet, telephone and physical customer care centers spread all over India. The following tips will assist you to reach Tata Photon customer care division easily and promptly.

Contents

  1. Various options to approach Tata Photon customer care center are as follows
  2. Approach Tata Photon customer-care via online
  3. The different services that one can avail from Tata Photon online help
  4. Approach Tata Photon Customer Care on the phone
  5. Approach Tata Photon Customer Care in person
  6. Some of the customized offers enjoyed by Tata Photon customers=
  7. How to find the address of the Tata Photon dealer nearest to you
  8. How to escalate your complaint

Various options to approach Tata Photon customer care center are as follows

  • Internet
  • Telephone
  • You can contact Tata Photon Customer care in person.

Approach Tata Photon customer-care via online

  • Visit http://www.tataphoton.com/, where you would find various links providing information about various Tata Photon products like Tata Photon Pro, Tata Photon Plus for desktop/laptop, Tata Photon Wifi, Tata Photon Plus for mobile phone etc.
  • In case your query remains unanswered, visit Customer Care link to get the e-mail address of your local Tata Photon customer care division.
  • For any query or Concern send a mail to customercare.<yourstatemname>@tatatel.co.in. Replace <yourstatename> with name of your state, for example, if you are in Assam, mail to customercare.assam@tatatel.co.in
  • You can submit a complaint using Tata Photon complaint Form.

The different services that one can avail from Tata Photon online help

  • Logging on to www.tataindicom.com to manage your all Tata indicom accounts including Tata Photon account using a single login.
  • Online services include Bill viewing and payment, Prepaid recharge; seeking customer care, viewing and changing tariff plan, viewing details of monthly usage, online prepaid recharge.
  • You can online E-charge your account at Tata Photon Recharge Online

Approach Tata Photon Customer Care on the phone

  • You can dial toll-free 1800 266 121 for any Tata Photon related query.
  • You can dial Customer Service Centre (121) from any Tata Indicom post-paid phone, (12524) from a Tata Indicom prepaid phone, (1281) for Public Telephony Booth.
  • To find the number of your local Tata Photon customer care visit Tata Photon Customer Care, select the service and your state, and the list of customer care numbers for your area will be displayed.
  • For any query related to new purchase dial toll-free 1800 420 8282

Approach Tata Photon Customer Care in person

One can visit the closest Tata Indicom Store or retail outlet to make a new purchase or resolve any issue with an existing account. Corporate Office Address: Mumbai Tata Teleservices Limited A, E & F Blocks Voltas Premises T. B. Kadam Marg Chinchpokli Mumbai - 400033 Tel: 022-66671414/022-66671414 Fax: 022-66605335 Delhi 2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi 110065 Hyderabad 5-9-62, Khan Lateef Khan Estate, Fateh Maidan Road, Opposite Fateh Maidan Stadium, Hyderabad - 500001 Bangalore C-Block, Silicon Terrace, 30/1, Hosur Main Road, Koramangala, Bangalore 560 095 For address of corporate office in your area visit website and find the service, your state, and the address of local Tataindicom office will be displayed.

Some of the customized offers enjoyed by Tata Photon customers

You can register on the website and create personal user account.

  • This account helps you to manage various Tata Indicom services using a single login.
  • You can receive Tata Photon bills to your email inbox by setting the billing options.
  • You can get alerts on your mobile.

How to find the address of the Tata Photon dealer nearest to you

Go to https://www.tataphoton.com/en-in/brand-stores and select your Circle and the nearest Tata Photon dealer will be displayed.

How to escalate your complaint

If you are not satisfied with the solution provided to your complaint, you can escalate the issue by contacting the nodal officer. At this page select your circle to see the contact information of the nodal officer of your area. If you are still unsatisfied you can contact the Appellate Authority at https://www.tataphoton.com/en-in/nodal-appellate

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service is not good i am use this product but company chited me . i hv not use as much as it send me email . & also in my account sow me only i use 2694 mb . its sow in my account which is given by company but co dont solve my problem in time i do a complen but in time this problem is continu my speed is slwo no budy sol my problem it not good for tata image

I wish to change my Tata Photon tariff plan from the next billing cycle. Please 5GB@950me how I can do this. My Tata Photon Number is 09207038436. My Account number is 937485894. My current Tariff Plan is Photon Plus Unlimited

Tata Photon --->> Total service is a crap and cheaters right from begining , starting from sales executive

hello sir whr is my pass ward

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Dear Sir, I have a Tata Photon plus device (ph no. 9207074662) and have been using it at (Address--Vill: Halowagaon, P.o: Halowagaon Dist: Nagaon, Assam, pin:782141) since 10 months now. But from 23rd June 2012 I am not having any network coverage in this area. I have been regularly complaining the issue to the customer care , and even their appellete. But other then providing me a complain number, they have no resolution to it.Every complain number gets closed with no resolution..They are playing with the customers time and money.. The series of complaints are:- On 23rd june 2012 Complain No.314667743 1st July 2012, Complain No. 315870273 13th july 2012 Complain NO.317526745 16th July 2012 Complain No. 317914799 And still now they have not resolved the matter..Even I contacted their appellete at guwahati but they dint reply to my e-mail. One of the techinician called me and told that they would not be able to provide service in the region in future and thus he asked me to surrender the connection. So my issue is that if you cant provide me service , just refund me the initial deposit of Rs.1800/- which is deposited with you to take the device so that I can switch over to another service provider.But they are not even taking up this matter. Please help me out....Its more then one month now and I am badly harassed... I have been regularly wasting my money in calling their customer care..Please help me to get my compensation.. Thanking you. Shyamali Saikia mob: 9854069686 tata photon no.: 9207074662

Dear Sir, I have a Tata Photon plus device (ph no. 9207074662) and have been using it at (Address--Vill: Halowagaon, P.o: Halowagaon Dist: Nagaon, Assam, pin:782141) since 10 months now. But from 23rd June 2012 I am not having any network coverage in this area. I have been regularly complaining the issue to the customer care , and even their appellete. But other then providing me a complain number, they have no resolution to it.Every complain number gets closed with no resolution..They are playing with the customers time and money.. The series of complaints are:- On 23rd june 2012 Complain No.314667743 1st July 2012, Complain No. 315870273 13th july 2012 Complain NO.317526745 16th July 2012 Complain No. 317914799 And still now they have not resolved the matter..Even I contacted their appellete at guwahati but they dint reply to my e-mail. One of the techinician called me and told that they would not be able to provide service in the region in future and thus he asked me to surrender the connection. So my issue is that if you cant provide me service , just refund me the initial deposit of Rs.1800/- which is deposited with you to take the device so that I can switch over to another service provider.But they are not even taking up this matter. Please help me out....Its more then one month now and I am badly harassed... I have been regularly wasting my money in calling their customer care..Please help me to get my compensation.. Thanking you. Shyamali Saikia mob: 9854069686 tata photon no.: 9207074662

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Hii, Since from 30th july my tata photon is not working in Dist- Balasore ,State - Orissa , pin- 756001 . so kindly pls solve my problem as soon as possible.

hello iam shanawaz iam from orissa please change my photo whiz plan iawant to change my bill from postpaid to prepaid migration

hello iam shanawaz iam from orissa please change my photo whiz plan iawant to change my bill from postpaid to prepaid migration

i m not satisfied with your service, because from last 3 to 4 month my bill is not meet me , they mail me only my bill amount but not sent me my full bill ,many time i sent request for this but i have Nat received any answer. now i m very disappoint from this , so i m looking other service

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These tata photon plus services r really bullshit, i had buy one,before 3 days, till now also they cant activate the service, they r cheaters.i must say

I have tata photon post paid internet service which is working properly but, I could not able to deposit my bill amount due to not availablity of outlet at Guwahati, Assam. Previously there was one outlet at the location of Ganeshguri chariali, and other places in Guwahati. Presently there is no any outlet available in Guwahati. Kindly advice how can I deposit my bill except online. Your early reply is aspected.

my tataphoton connection no 9243001835 now i want to unsubscribe my account please give me a solution. thank you

i want to surrender my tata photon whiz a/c no-9263181811,please accept and conferm.

I am being charged regular rentals, though I requested for safe custody. Bill should be 75 and I am asked to pay full monthly rental. Totally unfair. Device number: 9243533074. Complaint Number:350615849

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Sir, My TATA PHOTON NO IS 8866833491. As per the advise of your office, I have opted for Post Paid Services from Prepaid service where I have opted for a scheme of Rs. 1350/- in which scheme is unlimited usage of internet and 5 GB 3G Speed Internet each month for 3 Month. At the initial stage of conversion they start late and than they told that verification of the same is not done so on 29th March 2013 they deactivate my internet service but please note that nobody was come at my home for verification. As they deactivate my internet I contact customer care number and they suggest me to contact the dealer so I contact them on 30th March 2013 who told me with in 72 hours the same verification will be made and the internet will be activated but till 03-04-2013 at 11.30 PM the same is not activated yet, I therefore feeling that I have just pay the money and have to just looking at my device as I am not able to activate the same. I have to further state that the deactivation on 30th March that is on end of the finance year is very painful second thing is till for a 5 days the same is not activated so It is really very shameful for such a big company. I therefore request you to please activate the same

i purchased tato photon plus but after sometime i lost it so now i want to block this no.because somebody is using it.

I want my full A/c details of TATA PHOTON No. 9266407168 from 30th june 2011 to 31st march 2013 to my home address as well as on my email I.D. as soon as possible. I talk with your's TATA store in Sec- 15 Faridabad (Haryana) Thanks

My humble question to the customer care of Tata photan : I have a plan named -KO-photon plus 1GB @Rs.500/-Unlimited But I received a mobile alert that my bill for the month March is Rs.977/-. What is the reason behind this bill amount ?

I have requested for all my earlier bills right from 8 2012 to date but have received only the bill for April 2013 kindly send last 6 months bills

hello sir or mam,my phtoton noo is 9246929480 im ready 2 pay januray n feburary billl but march n april month it was disconnected soo i wnt pay march n april billl pls reply me tht i can pay the bill of januray n feb month? thank you

Dear Sir I humble request to you sent the final and outstading bill to My email address tulonpal@yahoo against my Photon plus no 9207017956. And I also request to you the closed my Photon plus account after the final payment. Therefore kindly sent the final bill to my email address tulonpal@yahoo.in as soon as against my photon pluse no--9207017956

Hello. And Bye.

Hello. And Bye.

Dear Sir, My Tata photon no.-9212273252 Acccnt No.-909953116 My tel no.-9311951722,9911541615 This is for your information that from last two month i am facing very bad network or low nework on my tata photon. i was in orissa ,balasore which is a good city according to any network.you can see my last six month uusage also. my usage data is not fullfill from last two month. please reverse my last two bill otherwise i have to quit my tata photon no. its irritating to me and I am going to surrender my connections and I looking for other service provider I brought Tata photon just because it’s a Tata product, we can believe this brand blindly. After this issue, it’s really painful to me to say that, I made a wrong choice. your prompt will be greatly appreciated. regards Deepak Ku -- Deepak Ku. Panigrahi (Sr.Engg Q.A) Mob-9911541615(prsnl) -9311951722(Ofc)

Bloody hell.. To know the Photon Plus number, they are asking me to enter the number!! How can I? Please help

I am unable to find tata photon+ 10 digit number,now i want to recharge again but problem is that i have forgot the number. my device have following specification: MODEL EC1156 MEID NO. A0000036B38DE4 PESN 806221649 plz send my 10 digit number on my contact given below. MOB. NO. 9810548909 email id: kumar.ap.ashok@gmail.com

I Have purchased My Pre-Paid Tata Photon,MEID NO. A000001AA3DD4B : no-9207381485 in 2010 from Sichar, Assam. But on 18 January 2013 Tata Photon Service was withdrawn from Assam.Now I am Staying in Bhubaneswar,Orissa.Is it possible to use this device here by simply recharging. Thanks Saurabh Singh

I am a tata photon user but my my experience is really very bad since start.device got problem after six month of purchase then i showed it to dealer and they replaced it with an old device. Again after six seven months same problem occur, device was not detecting in the system. Again i tried to complain but no response then replied sir its out of warranty.I am not using it since march but they are sending me the bills for same.This is really very bad impression on prodict and service of TATA.my photon no.is 9212295806.Please help..............

Dear Sir, Please Deactivate my Tata Photon Whiz Data Card from Today 2/8/2013. Tata Photon No. is 9216829499. My account no. 980503780. I WILL NOT PAY ANY BILL FROM TODAY,PLEASE NOTE CAREFULLY. Thanks With Regards Sukhwinder Singh.

I had a tata photon connection. Hi, I am Rajeshkumar.I, My tata photon's A/c is 917737651,no : 9244201885. I dropped my connection on 11-Mar-2013 with proper requesting letter signed by me . I am haveing a bill for the same. but still the bill is generated even though am not using it. kindly into the issue and do the needful. Thanks Rajeshkumar.I

My tata photon plus number is 9266667422. I had stopped for some time but now i want to run again in postpaid... so please contact me this #8527604600

I bought photon plus internet past 2 months. Right now I can not access my internet. I officers for chennai is did not respond me properly(Mr.Muthukrishnan - 9042498907) &(Suresh-8148579617). Thease fellow are cheated me past 2 months. I am not satisfied his stupid work.

i request all user not to buy tata photon internet.

For the last 4-5 days the speed of Tata Photon plus internet in Alipurduar has been pathetic.Even only surfing is taking hell of time...but few days back it was not like that SLOWER..It is getting harder & awe like situation for I have to do many works which are still pending. IS ANYBODY HEARING???????? Tata Photon plus No. 9231119041

tata photon plus & their customer servives is the biggest ever asshole one can ever see in their life...its a bloody sucking bitch with no good services at all....

tata photon plus & their customer servives is the biggest ever asshole one can ever see in their life...its a bloody sucking bitch with no good services at all....

tata photon plus & their customer servives is the biggest ever asshole one can ever see in their life...its a bloody sucking bitch with no good services at all....

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