You are here

Videocon Customer Care

Submitted by Ekikrat on Thu, 02/10/2011 - 16:39

Videocon, an India based global conglomerate, is a very prominent name in Indian consumer electronics and home appliances manufacturing industry. Videocon offers outstanding customer care through Internet, telephone and a nationwide network of service centers. The following information will help you to approach Videocon customer care division more efficiently and quickly.

Contact Videocon customer-care via Internet[edit]

The different services offered via Videocon online site[edit]

  • Sending query/complaint through e-mail.
  • You can locate the nearest service center and stores.
  • You can find customer care numbers.

Approach Videocon Customer Care on the phone[edit]

  • Dial toll free 1800 419 4040 for Videocon product related query and assistance. Or you can dial 3940 4040.
  • If you have any complaint, dial +91-2431-251525.
  • You can access customer support through SMS. Send SVC to 53030.
  • For product information SMS VG<model name> to 56677

Approach Videocon Customer Care in person[edit]

One can visit the Videocon sales and service center or store for any product related assistance.

How to find the address of the Videocon Store/service Center nearest to you[edit]

You can locate your nearest sales and service center http://www.videoconworld.com/index.php?option=com_stlocator&view=list&Itemid=18.

Videocon India Office Address:[edit]

Registered Office: 14 KM Stone, Aurangabad- Paithan Road, Village Chittegaon, Taluka Paithan, Aurangabad – 431 105 (Maharashtra) Tel : +91 2431 251501 Tel : +91 2431 251505 Fax : +91 2431 251551 E-Mail : secretarial@videoconmail.com

Videocon Service Center in Major Indian Cities[edit]

Bangalore Videocon Care Centre 4/4 BTS Main Rd 12th Crs-560030. Phone: 080-22219441

Hyderabad VARUNTECHNOSERVICES M.VENKATESWARRAO FLAT NO:107, HYDERABAD, Phone : 040-23752891

Delhi M/s ANJALIKA INFORMATION SYS & TECH P 201,DA-9,IIND FLOOR ,DELHI, Phone : 9717291258

Mumbai JPAIRCOOLSERVICES JIMMY 4-A, BYCULLA HOUSE,MUMBAI, Phone : 022-23070207

Kolkata ELECTROAIRCONAGENCIES BARUN ADHIKARI HETLA 42A/1Q,RAJA SANTOSH ROAD ALIP, KOLKATTA, Phone : 30910579

Comments

Hello, This is krunal Shinde Add - C/701 Vini residency - Phase - 1 Hanuman Nagar Cont # 9594690378 I am a customer for Videocon since 2008 December when first time a purchase Videocon 21" color television from snehanjali located in nallasopara west however problem started after 6 to 8 month when i first complaint about color spread on screen and i contacted your customer care and was repaired since than every 6 months i have been in touch with customer service for lots of issue recently i have longed a complain about TV censor not working since than on i received call from engineer on Monday 17th name hanif shaikh cont # 9819859942 sd will visit tomorrow and will resolve the issue asap however after than he never came on that day and suddenly call up on thursday 20th and said will visit on Friday 21st at 1.30 PM and came at 6.30 in evening the and stared working on issue however as i mentioned earlier i was having issue just with censor not working but i believe the engineer was not well enough to resolve the issue and he has made the issue more complicated and whole television was dead said not able to switch on however before start his work i have shown him the issue and every thing was fine working since than he was not able to resolve the issue and he suggested to take the whole circuit board to service centre for repair causing me in -convenience, However he said will visit again on Tuesday 25th and will fixed it making commitment and did not received or call up me again about the issue however i was in touch with customer care # 1800 - and i use to get the same response from them that we have forwarded the complain and senior engineer will call you soon however i never-ever got call from then and tuesday 25th i received call from same engineer and said work is complete and will fix the issue today after four days since he has visited last time however he promised to reach at 1.30 PM and came at 6.30 PM and again stated doing the something again and not able to fix the problem again and did the diagnostic for one hour and said is still the same and taken the circuit board to service centre for repair and since than no call ans and no call made to me from him about issue I am really surprise to see this happening because being and internation brand VIDEOCON is having such people who cannot resolve the simple issue and made it worst because of this i and my family has suffered allot and if my issue not resolve asap will take this further to media as i have each and every record of call made and response from your company. i will make sure i will take it further and will reach to all sources till the time it resolve................. Kindly resolve the issue asap your help will be greatly appreciated. Thanks and Regards Krunal Shinde

videocon technology for health and pleasure modela:D275dr serialno:980508260 124000621 Raj kumar Add:Loco colony Q no:775/A khagaul patna mob no:9386471033

Hello, This is krunal Shinde Add - C/701 Vini residency - Phase - 1 Hanuman Nagar Cont # 9594690378 This is a complaint about issue which i am facing since i have purchase Videocon Fridge refrigerator model number VCE 179BR - RDA from yashraj sales on 01/06/2009 - however since than i was never ever satisfied with the product well after 4 to 5 month my first call was made to customer care 1800 as there was cooling issue and since than till today i am facing the same issue ever six month even today i have logged a complaint about same issue however before six month i have compliant about similar issue and they have assured me there will not be any more issue with refrigerator however last they have visited on 23rd may 2011 about same cooling issue and know it again the same i am really frustrated and no other way to reach media about faulty product have been given to customer as i also have television from Videocon and facing issue with that as well i am sure i will take this further to MEDIA and NEW PAPER also on social networking kindly resolve the issue asap your help will be greatly appreciated Thank and regards Krunal Shinde

I purchased a videocon refrigerator 235 lts model VAL233SS-RFA ref number,110609260145901870,from Kairali agencies ,Oyoor.KOLLAM, Kerala just one and a half year back. The function of the refrigerator is not smooth from the begining onwards.As per my request service personals visited two times in my home and made some work,the original defact now also persisting. 1) Producing extraordinary sound from the compressor. 2) A dup-dup sound hearing intermitendly from the compressor as like thermal cut of relay operats. 3) Water overflows from the receiver tray fixed near the compressor I placed all the controls are in minimum then also getting very very cool. I am an electronic technician,Videocon electronic equipment are seen as a quality item.But in the case of refrigerator it is not correct i think. Due to the defect i am not using the refrigerator now. Repaired the old one and using. So kindly make an arrangement for clearing a solution for the above. Thanking you, R.Rajagopalan mob- 9447497359.

Sir, I logged a comment before ten days regarding vediocon fridge complaint but no response what happened your mechanism. Very sad to know too much delay for verifying.

Videocon airconditioner for repairs - Almost a month ago, when our Videocon split a/c was not working, we called Kundan Electronics, Cox Town, Bangalore-560005, from where we have bought the a/c to send his technician for repairing the same. Kundan Electronics introduced one Mr. Mukesh (mobile no.9964100051)who was introduced by Kundan Electronics, Cox Town, Bangalore, as Videocon's authorized agent for carrying out the repairs. Mr. Mukesh visited our residence and stated that the fan motor was out of order, and needed replacement. He gave us a quotation of Rs.2850.00 (inclusive of new fan motor and service charges), which we accepted. Mr. Mukesh took the defective fan motor, on assurance that he will come back within a day or two, with the new fan motor. It is now almost a month, but Mr. Mukesh has not returned, neither is he picking up our calls. Earlier, we were directed to call Prashant/Madhu (mob no.9448809851), and when we called them, they stated that they have to get the new fan motor from aurangabad, and it will take a few days more (this was almost 3 weeks ago). We are extremely disappointed with the miserable service (non-service) rendered to us, from a reputable house like Videocon. Pls look into this serious matter and let us have your immediate compliance of fan motor replacement, before the summer season ends !!!!! THADANI MOB.9886193015/9886771247

Videocon airconditioner for repairs - Almost a month ago, when our Videocon split a/c was not working, we called Kundan Electronics, Cox Town, Bangalore-560005, from where we have bought the a/c to send his technician for repairing the same. Kundan Electronics introduced one Mr. Mukesh (mobile no.9964100051)who was introduced by Kundan Electronics, Cox Town, Bangalore, as Videocon's authorized agent for carrying out the repairs. Mr. Mukesh visited our residence and stated that the fan motor was out of order, and needed replacement. He gave us a quotation of Rs.2850.00 (inclusive of new fan motor and service charges), which we accepted. Mr. Mukesh took the defective fan motor, on assurance that he will come back within a day or two, with the new fan motor. It is now almost a month, but Mr. Mukesh has not returned, neither is he picking up our calls. Earlier, we were directed to call Prashant/Madhu (mob no.9448809851), and when we called them, they stated that they have to get the new fan motor from aurangabad, and it will take a few days more (this was almost 3 weeks ago). We are extremely disappointed with the miserable service (non-service) rendered to us, from a reputable house like Videocon. Pls look into this serious matter and let us have your immediate compliance of fan motor replacement, before the summer season ends !!!!! THADANI MOB.9886193015/9886771247

Hello, This is Raju Gupta Add - 13/B shri Ramnager Dharnaka MHOW Indore MP Cont # 08120465300 This is a complaint about issue which i am facing since i have purchase Videocon colour telivision model number VPG21 UV-SZA from JAISWAL ELECTRONICS MHOW 05.05.2013- however since than i was never ever satisfied with the product well after 1 months my first call was made to your costumer care 21.06.2013 complain no. IND 2506130179 attended by your service engineer mr. Amjad he told picture tube problem it is solved within one week, after that this problem not solved up to 14.07.2013, I am again call your service center complain no. IND 0207130194 attended by Mr. Makwana he change the picture tube after that TV run only 30 minutes. and no picture and no sound immediately call him he told tomorrow solve the problem he come 15.07.2013 and check the problem remain after 15 minute TV stopped again inform to him he told again complained in service center i again complain on your service center Comp. No. IND 1008130165 on 10.08.2013 service engineer come o 11.08.2013 he told its plate to be change and he plate 11.08.2013 and told it rectified within 2-3 days but he not rectified til date, am not satisfied your poor service please change my TV and provide other piece because it is defected piece, also my warranty period extended TV is not running condition til date please clear status otherwise i will go to Cort or consumer-forum. with that as well i am sure i will take this further to MEDIA and NEW PAPER also on social networking kindly resolve the issue asap your help will be greatly appreciated Thank and regards Raju Gupta

Im get sansui led 24" tv . Just 2 month half screen get light black shadow. Some times it is dark. What can i do?

purchased your washing machine Maxie 6800E Sno.70111300193. The problem is control panel failure. Needed replacement. Your dealer in Hyderabad charges Rs.3000/-. I am proud enough to say taht very good service by penalising demanding the high cost , and goaway models marketing no stability. If Your copany good enough to provide replace the same control panel with low cost. In future I never turn to look on Videocon products

Dear Sir, I have purchased VIDEOCON 21" - VPM21UH-UZB 300 on 20/01/2014 wide bill no:071293 from your delar NARESH APPLIANCE, 353,Anna Salai.Puducherry-605001. I have given compliant to your delar about your TV they have send your service man for inspection.The attitude of your service pupile is not satisfactory.They have not rectified the defect.they asked me to brought the TV to the service center for rectification.The above mater i have informed to your delar over phone.I have not satosed with the TV so please ask your delar to give another with out defect. Thanking you and looking forward your valued partonage in this mater. -- R.CHANDRASEKARAN *STAYBOND INDUSTRIES* 61/8-B, Kadaperikuppam Road Karasur Village Villianur Commune PUDUCHERRY 605 502 *E-mail* : staybondindustries@gmail.com *Mobile* : +91 94867 48627 +91 80987 35127

TO CUSTOMER CARE PLEASE SEND ME BANGALORE SERVICE CENTRE TELPHONE NO. 080-22219441 IS NOT A VALID NO. - THANKS & REGARDS SRBEEDU MOB.: 9844837001

Respected sir I have purchase a videocon LED 61cm full HD 1080 recently. But after using two days it is automatically switched off and I make a complaint to your customer care complaint no. is JOD1705140127 and scode is S33705 is booked on 17/5/2014. And your customer came and take main PCB with him but after tweleve days still I am not gettin any satisfaction from your side. I have already talk to your customer care three times but there and not any good response from your side . So please take is immediatly action. And please rectify myled problem.

Respected sir I have purchase a videocon LED 61cm full HD 1080 recently. But after using two days it is automatically switched off and I make a complaint to your customer care complaint no. is JOD1705140127 and scode is S33705 is booked on 17/5/2014. And your customer came and take main PCB with him but after tweleve days still I am not gettin any satisfaction from your side. I have already talk to your customer care three times but there and not any good response from your side . So please take is immediatly action. And please rectify myled problem.

I have purchased one Double Door Videocon Refrigerator on 01.06.2011. On 27.07.2013 I have paid Rs.1815/- for AMC for 2 Years. The Refrigerator is out of order for more than 7 days.Although I registered a request for immediate service on 30.05.2014,the Refrigerator has not been set right despite repeated reminder over telephone.I am highly dissatisfied. Expecting immediate steps. -Sreejit Dutta Gupta, Kolkata, 09474687834

Dear sir, I'm Abdullah from Azamgarh, U.P. I recently purchased kenstar maxocool super air cooler having sr . No. 1603130132499. Now when I am switching function knob to cool or swing-cool water is falling on the fan and its droplets are coming out. Please do the need full. Thanking you.

Sir/madam Please verified my happy care plan My plan hip. No 146906 Date of purchase 12-11-12 Amc start date 12-11-13 Amc end date 12-11-15 Sumit gupta M-9646199295 M-9646166715

Add new comment

1 + 0 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.