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What Are The Departments, Organizations And Central Govt. Ministries Which Come Under The Purview Of DPG?

There are different departments, organizations and central govt. ministries which come under the purview of DPG. They take up the different complaints and solve the matters.

  • Railways - 3370
  • Posts - 2181
  • Telecom (incl. Bharat Sanchar Nigam Limited (BSNL) & Mahanagar Telephone Nigam Limited (MTNL) - 3624
  • Urban Development (Delhi Development Authority (DDA), Land & Development Office (L&DO), Central Public Works Department (CPWD), etc) - 953
  • Petroleum & Natural Gas - 302
  • Civil Aviation (Air India, Airports Authority of India, etc) - 100
  • Road Transport & Highways - 16
  • Shipping - 444
  • Tourism - 12
  • Public Sector Banks - 2016
  • Public Sector Insurance Companies - 2814
  • National Saving Scheme of Ministry of Finance
  • Employees' Provident Fund Organization - 2451
  • Regional Passport Authorities - 1368
  • Central Government Health Scheme - 305
  • Central Board of Secondary Education - 256
  • ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labor – 63
  • Miscellaneous (C) – 1053
  • Miscellaneous (S) – 17

The outcomes of the cases taken by the DGP are as follows:

Among 100%;

  • 70% of the cases are settled in favor of the complainant.
  • 9% settled partly in favor of the complainant.
  • 21% of the cases are not found sustainable.

Certain grievances do not fall under the purview of the DGP and those are:

  • Policy matters
  • Commercial contracts
  • Decisions involving quasi-judicial procedure
  • Service matters (excluding payment of terminal benefits like gratuity and GPF)
  • Matters which are sub-judice (pending before courts)
  • Matters earlier disposed of at the level of Minister
  • Frivolous complaints