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Whirlpool India Customer Care

Submitted by Ekikrat on Sat, 12/10/2016 - 00:38

Whirlpool is the most recognized brand in home appliances in India and holds a market share of over 25%. It has a comprehensive dealer network, home care plans for support and service even after the expiry of warranty.

The following tips will help you to access customer care more easily.

Approach Whirlpool customer care via online

The different services that one can avail from Whirlpool online site

  • You can browse products, review support and service information.
  • You can register for a customer account and access customer support through that.
  • You can submit a query.
  • You can find customer care numbers and contact details.
  • You can submit feedback and complaints.
  • You can find nearest customer care centers, outlets.

Approach Whirlpool Customer Care on the phone

  • Private subscribers can dial 60008558 and BSNL\MTNL landline subscribers can dial 18601804558 to reach Customer Care.
  • Customer Care division is available on phone from 8 AM to 8 PM on all days.
  • You can SMS WPL to 58558 and a customer care executive will contact you.
  • You can also register a call back from the dealer at the call centers.
  • You can also dial the call center number for your city. You can find call center numbers at http://www.whirlpoolindia.com/hc_plan_contact.aspx.
  • Here are the service center numbers for major Indian cities:

Hyderabad: 40-60008558 Mumbai: 22-60008558 Bangalore: 80-60008558 Kolkata: 033-60008558

Approach Whirlpool Customer Care in person

  • You can visit the nearest Whirlpool Dealer, service center, outlet for any assistance related to any product.

How to Locate your Nearest Whirlpool Dealer

How to locate your nearest Whirlpool Service center

Address of Whirlpool India Corporate Office

  • M/s Whirpool of India Ltd. Whirpool House Plot No. 40, Sector 44, Gurgaon – 122002 Haryana Tel.: PH - 91-124-4591300 Fax - 91-124-4591301

Comments

I have whirlpool fully automatic top loading washing machine. As soon as I pressed the start button on the panel, sign of PE appear on the panel. Even after the sign machine could function on one occasion. I made a call to your call centre and a machanic had come on 25-05-2011. After hearing my complaint but without doing any any examination of the machine or even opening the lid, he declared the panel requires replacement and that would cost me Rs.3,000/-. He also said that the panel can't be repaired. He charged Rs.280/- as service cahrge just for his visit. I wonder if he was justified in what he said and charged in this year of your celeberations of 100 years of existance.

What did you do to rectify this. I am getting same PE ERROR with water reuse. on goggle some are suggesting its issue with water pressure sensor or may be voltage issue.

I have one front-load washing machine,after buying it on May,2008,several times your engineer had visited for different problems. But this time it is worst,because your call center in Bhubaneshwar is only telling the same recorded voice repeatedly and the local service center is waiting for two parts(door-lock,Timer) to come from Bhubaneshwar to Jajpur Road .I'm not at all satisfied as the machine is an emergency service for me

you have big frud people at your servise center. i am your old costumer using your refregerature now my applince is out of warrenty period ,i called your services your tecknetion lied to me and said "your applince needed to take to our center " and charges will be six thousand only now our friend is also a tecknetion just checked it and told that the falt is minner only and cost will only be 1 to 2 thousand only ........we dint expet this from your compeny

The following are for your information SRN - E-144, Model No.11320, S.No - INB083308087, D.O.P - 22/2/09 , Product Problem - Due To Dribe Assembly, Customer Concern - Sound Problem, Work Description - So Call Back To Service Centre, Eng.Name - Bikram, Date - 29/5/02 We had contacted the service centre at Guwahati and a person was sent, who, after checking told us to send the above mentioned washing machine to the service centre at Guwahati.The machine was sent the same day. We were told that the machine would be repaired and sent back after 2 weeks. Several phone calls were made. Each time different reasons were cited by the service centre for delay in work. Till date they are misleading us with absurd reasons which are hard to believe. In case they cannot repair, they can at least tell us so. We can go in for a new machine. The stupid, illogical, whimsical replies of the receptionist over the phone, reflects the same behaviour of the so called GREAT WHIRLPOOL CLAN. You are requested to see to the matter and give a reply soon. The Consumers Forum is always there for us.

The following are for your information SRN - E-144, Model No.11320, S.No - INB083308087, D.O.P - 22/2/09 , Product Problem - Due To Dribe Assembly, Customer Concern - Sound Problem, Work Description - So Call Back To Service Centre, Eng.Name - Bikram, Date - 29/5/02 We had contacted the service centre at Guwahati and a person was sent, who, after checking told us to send the above mentioned washing machine to the service centre at Guwahati.The machine was sent the same day. We were told that the machine would be repaired and sent back after 2 weeks. Several phone calls were made. Each time different reasons were cited by the service centre for delay in work. Till date they are misleading us with absurd reasons which are hard to believe. In case they cannot repair, they can at least tell us so. We can go in for a new machine. The stupid, illogical, whimsical replies of the receptionist over the phone, reflects the same behaviour of the so called GREAT WHIRLPOOL CLAN. You are requested to see to the matter and give a reply soon. The Consumers Forum is always there for us.

I am presently owning a whirlpool washing machine, which out of warranty period. I am interested in exchanging it with any other product of Whirlpool.I have another washing machine and I dont intend to exchanging to another washing machine. Are you having any buyback arrangement? Please let me about the same. The washing machine is in good working condition.

I OWE A WHIRLPOOL REFRIGERATOR IN THE YEAR 2008, I HAVE A PROBLEM WITH THE PRODUCT , IT IS NOT GETTING COOLED THINK SOME PROBLEM IN THE COOLING SYSTEM. AND ALSO THE LED LIGHTS ARE NOT WORKING . MY CONTACT NO:9141712883 OR 9611163830 PLEASED DO THE NEEDFUL AS EARLY AS POSSIBLE.

I OWE A WHIRLPOOL REFRIGERATOR IN THE YEAR 2008, I HAVE A PROBLEM WITH THE PRODUCT , IT IS NOT GETTING COOLED THINK SOME PROBLEM IN THE COOLING SYSTEM. AND ALSO THE LED LIGHTS ARE NOT WORKING . MY CONTACT NO:9141712883 OR 9611163830 PLEASED DO THE NEEDFUL AS EARLY AS POSSIBLE.

I OWE A WHIRLPOOL REFRIGERATOR IN THE YEAR 2008, I HAVE A PROBLEM WITH THE PRODUCT , IT IS NOT GETTING COOLED THINK SOME PROBLEM IN THE COOLING SYSTEM. AND ALSO THE LED LIGHTS ARE NOT WORKING . MY CONTACT NO:9141712883 OR 9611163830 PLEASED DO THE NEEDFUL AS EARLY AS POSSIBLE.

consumer care services are very poor. i registered a complaint about my washing mashing on 4/8/2012( complaint no. 08125002005 and consumer satisfaction code is 007). nobody as attended the complaint till now, even though i got an assurance that it will be rectified on on before 6-8-2012. is this the way of satisfying the customer? being a reputed firm in the house appliances field, this type of negligence does not suit you at all.this way you are leading the consumers to the corridors of the consumer court.

consumer care services are very poor. i registered a complaint about my washing mashing on 4/8/2012( complaint no. 08125002005 and consumer satisfaction code is 007). nobody as attended the complaint till now, even though i got an assurance that it will be rectified on on before 6-8-2012. is this the way of satisfying the customer? being a reputed firm in the house appliances field, this type of negligence does not suit you at all.this way you are leading the consumers to the corridors of the consumer court.

consumer care services are very poor. i registered a complaint about my washing mashing on 4/8/2012( complaint no. 08125002005 and consumer satisfaction code is 007). nobody as attended the complaint till now, even though i got an assurance that it will be rectified on on before 6-8-2012. is this the way of satisfying the customer? being a reputed firm in the house appliances field, this type of negligence does not suit you at all.this way you are leading the consumers to the corridors of the consumer court.

consumer care services are very poor. i registered a complaint about my washing mashing on 4/8/2012( complaint no. 08125002005 and consumer satisfaction code is 007). nobody as attended the complaint till now, even though i got an assurance that it will be rectified on on before 6-8-2012. is this the way of satisfying the customer? being a reputed firm in the house appliances field, this type of negligence does not suit you at all.this way you are leading the consumers to the corridors of the consumer court.

consumer care services are very poor. i registered a complaint about my washing mashing on 4/8/2012( complaint no. 08125002005 and consumer satisfaction code is 007). nobody as attended the complaint till now, even though i got an assurance that it will be rectified on on before 6-8-2012. is this the way of satisfying the customer? being a reputed firm in the house appliances field, this type of negligence does not suit you at all.this way you are leading the consumers to the corridors of the consumer court.

Hi Bad experience with the service person Mr paramesh.Please resolve the issue ASAP I had registered a complaint with Whirlpool customer care, here in Bangalore.Mr Paramesh had visited and informed the issue. We had requested him to service and replace the damaged components.He took full amount and done the work incomplete tried to contact him many times he reply saying material is not in stock and will get back when ll get the material till now he has not turned back. Basawaraj 9900410206

Hello , This is SUJOY PAUL From Hadapsar Pune..MH - 411028 .. It is absolutely unprofessional to get a service after 2 month from complain made date, Last time my complain was taken care on 26/11/2012 , the reason is that parts not available......The same issue came up again today, tried to check about my last complaint....to my surprise the CSR INFORMD THAT THERE WAS NO COMPLAIN REGISTERED IN LAST 6 MONTHS......!!!! I have the p/o slip with me to prove. Why is the compliant not registered ? If there was no complain made , then how did the engineer come to my place and render me service ? The replaced plastic part do not have any warranty , does it mean that a CUSTOMER HAS TO PAY 150 /- EACH MONTH TO EACH TIME TO GET IT REPLACED.? With extended warranty we ensure service for longer period ...so is this the way whrlpool follow to spent the warranty period? What is the use if consumer cannot use the product?

i OWE A WHIRLPOOL REFRIGERATOR IN THE YEAR 2012 I HAVE A PROBLEM WITH THE PRODUCT , IT IS NOT GETTING COOLED THINK SOME PROBLEM IN THE COOLING SYSTEM. MY CONTACT NO:9496117519 PLEASED DO THE NEEDFUL deeds AS EARLY AS POSSIBLE and i have complainted 13 hours ago no respond is there and i am not satisfied with your service.

Ahmedabad 8th april 2013 Dear chairman dasgupta I am extremely sorry to state that my complaint no was 579 & i was given a bill of rs 775 by franchisies but i was not acknowledged by your company...on contacting your manager who is in campus corner office of ahmedabad, he started openly favouring the franchiese only... I asked him about the confirmation of the payment i already paind to your franchise....yourmanager is openly started as he is partner with franchised man...sir,your manager refused to take my coplaint....he is openly spoiling the image of whirlpool company... And thus the sales of the company of this area will surely go downn....sir,please allow me to have a camera meeting with you so that i can give you most useful distructive activities of your manager who is seatting in campus corner....Sir, so far i have not received any confirmation of amount we paid to your....franchised men... Please allow me to meet you inperson....to increase your sales by removing this man,your manager...he isnot for this post..i look forward to immediate response from you.... With kind regards... Yours, R.m.parekkh cell no: 09426596871 land line: 079-27489218 Address: maulik,28 sunset row house,near ageta,gurukul road,memnagar,ahmedabad,380052

3 days back i have purchased whirlpool 3D AC FROM PAI INTERNATIONAL ELECTRONICS, Ashoka pillar road, jayanagar, bangalore, sales man lured me with many high features of the product in comparison to SAMSUNG ,LG and other brands and said they give best service. but i found it as worst cheating from both seller and manufacturing company. i called several times for DEMO, none responded, they have taken it granted that at least they have sold one high cost unit. both are trapping innocent customers. if any loss or damage due to wrong operation, i may need to go to consumer court even. i request publics, please do not carry over by their rosy and false advertisements. beware of international brands. cs venkatesh bangalore

I bought 'whirlpool' fully automatic top loading machine (INB063605113) ON 7TH jAN 2007. This m/c was continuously under 'HOME CARE PLAN'-its last period being 13/4/2012 to 12/4/2013. On 23/4/2012 it so happened that the machine did not work due to some failure in switching A complaint was made (KL0412015268)attendedon 26/4/2013 replaced defective PCB. But since then upto 12th April 2013 there was no visit for preventive mtce! -------------------------------------------------------------------------- MAY I ASK WHY? ------------------------------------------------------------------------- I received a reminder call on 19/4/13,from someone(calling numbers are never disclosed )REMINDING ME that my AMC period is over ! I checked my papers and later on same day called on 60008558 .Some operator responded but he did not tell me the number of reference (what your men are attuned to call complaint no) After waiting 6 days I called on 60008558 on 3/5/13 (no KLO513001753).When asked about the present rate of AMC he could not say and advised me that when the mechanicwill visit he wil say about it! On 4/5/13 one visited I was told the rate was enhanced to Rs3480(?) from Rs2860,a 21% inflated value? I raised the question about preventive maintainance he squarely said 'NO VISIT WITHOUT A CALL WITH CALL CENTRE'! MY QUESTION IS 'IF MY USE OF THE MACHINE IS VERY SELDOM AND NO DEFECT IS NOTICED DOES IT MEAN INSPITE OF MAKING PAYMENT FOR 'HOME CARE PLAN' NONE WILL OF THEIR PROGRAMME VISIT TO CHECK? ----------------------------------------------------------------------- IN THE CARD ISSUED AS A RECEIPT OF THE PLAN (LAST NO 355380) NO SUCH STIPULATION IS SPELT OUT! ITS UNILATERAL ACTION BY THE COMPANY? ----------------------------------------------------------------------- I HAVE REFUSED TO RENEW THE AMC MEANS I will not get the maintenace from whirlpool? WITHOUT COMING TO THEIR TERMS (UNTOLD)? --------------------------------------------------------- Please reply my query/complaint in my given e-mail !

Dear Sir, I purchased a Whirlpool Split AC SAC 1.5 ton Crome III Silver on 04 Jun 2011. Your Customer Care Service got it installed from M/s Arian Enterprise, DLF Ph III, Gurgaon on 06 Jun 2011. I paid Rs 1,500/- and Rs 650/- (Rs 2,150/-) as installation and stand charges respectively. Incidentally the installer did the job clumsily and in a crude manner leaving a wide hole on the outer side of the wall of the house. This AC room was sparingly used during summers of 2011 and 2012, still some seepage was noticed underneath and right side of AC . The seepage was unknowingly attributed to rain water coming through wide hole left uncovered by your installer. During summer of 2013, the AC was extensively used resulting in lot of seepage. The matter was reported to your Customer Care Service vide complaint No HR 0813000162 dated 01 Aug 2013. Your said installer took five days to attend the complaint and visited on 06 Aug 2013. During the process of checking, the representative found that the drainage pipe was not fitted at the time of installation resulting in extensive seepage in the wall. He left with the promise to return immediately to fit the pipe and rectify the defect. I informed about it to your Customer Care Service on 07 Aug 2013. When nothing was done as promised, the matter was again brought to the notice of your Customer Care Service vide complaint No HR 0813003636 dated 12 Aug 2013 but no action has been taken by them as yet. I am constrained to state that the installation of Split AC was done in a most unprofessional manner in utter disregard to safety and security flaunting all norms of Fair Trade Practice. It has caused a great damage to the wall of house and has rendered the AC out of use till defect is rectified. I , Therefore, request you to please get the needful done immediately at your cost and arrange to pay the cost of damage to the wall. You may also consider debarring M/s Arian Enterprises for intentionally doing the job carelessly and in unprofessional manner which caused the unsuspected customer a great harassment, deprivation and avoidable financial loss/ damage. Thanking you Your sincerely, Sultan Singh Chahar T 8/405 Valley View Estate Gwal Pahari, Faridabad Road Gurgaon-122003 (M) 9910167876

I do hereby explain my bitter experience with my WHIRLPOOL'PROTON' 3 door Refrigerator. After enjoying services of GODREJ home appliances such as Refrigerator,Wash Machine,Microwave etc.for last 40 years I settled down my mind and shifted my choice and gradually change the product from that of GODREJ to WHIRLPOOL home appliances.I owe the above PROTON 3 door Refrigerator on 26.01.11 from a reputed dealer viz GREAT EASTERN TRADING CO.,Kol-84.After 2 & half year the Refrigerator started its actual drama. The Refrigerator stopped its cooling function although the deep freezer compartment is working somehow poorly. and the remaing 3rd\4th are not getting cool and the cooling system started its problems.A service request was made on 21.07.13 and the tech.inspected the machine and Rs.395/- was paid for inspection.Now the situation remained as before.Actually speaking the said Refrigerator is now a liabilities in my house. Please help me if u can.And advice me.

Dear Sir/madam, I purchased a Whirlpool Microwave Oven in 2004 and have been continuing AMC without fail ever since the original guarantee expired. The last AMC was supposed to be due in Feb 2013. My Microwave oven(model No:MT263) stopped working in the first week of Jan2013 and service personnel came to inspect the machine on 4th Jan2013. They could see that error message"Door Open" was being displayed when the machine was switched on. The guy opened the machine to rectify this and ended up messing up the whole machine. The machine failed to switch on and he told me that the machine has to be taken to the sevice center for full check up.The machine was taken away on the 9th of jan 2013. Upon enquiry,I was told several times that parts are not readily available and will take some time to arrive from the HO. And in April 2013, he told the repair of the machine will be a costly affair since magnetron has to be replaced . I told him about the AMC but he said as per records with the company the AMC has already expired. I told about the AMC document with me showing validity till the first week of Feb2013. They wanted to inspect the document and a photocopy was duly provided to him. EVER SINCE I AM YET TO HEAR ANYTHING FROM THE SERVICE CENTRE. I contacted the Customer Care Centre of Whirlpool through e-mail and phone and they informed that the "Concerned Department" will get in touch with me but NOBODY HAS CONTACTED ME SO FAR.It is 7 months since the machine was taken away from me and NOWADAYS EVEN CUSTOMER SERVICE CENTER of WHIRLPOOL ignores my mails regarding this. What should I do to get justice? IF they dont care about repairing old Microwave Oven , why should they take money all these years in the name of AMC? Is this the way helpless customers are treated and robbed by a mutlinational company?

SIRS, Iam having whirlpool RO, 5.5 deluxe model, AUGUST 2009, WHICH HAS BEEN IN CONTINUOUS AMC SINCE THE BEGINNING . and have been repeatedly requesting customercare people (many request since 8/7/2013 , more than 10 complaints lodged_) for renewal of my comprehensive AMC, which was lapsing on 16/8/2013. The Service Centre, M/s Magic Technologies, sec 7, Dwarka, New delhi engineer . Mr Mithelesh, and his Boss, MR Anuj said <Ho Jayega' Abhi to Bahut time Hai>. Still I repeatedly lodged request since they were not renewing or coming to my residence for taking the cheque. At that time the ratw was rs. 4075/- only, confirmed by whirlpool site and also by the engineers and customer care toll free nos, also. Seems , I was taken for a ride. for believing that before lapsing they would renew my AMC. Now, Mr Anuj, is still to renew my AMC, and today again they are asking increased amount 20% rise 4920/* or so, that too in Cash. All my requests are being closed since 8/7/2013, without my consent and would not even inform of the closure. NOW, I want to know, WHAT HAPPENS TO THE IMMENCE (MORE THAN 10 REQUESTS). ? WHAT HAPPENS TO OUR REQUESTS FOR A AFTER SALES SERVICE REQUEST? WHO WILL PROTECT THE CONSUMERS, WHO ARE GENUINELY REQUESTING FOR A GOOD MAINTENANCE OF THEIR PRODUCT WHY NO ATTENTION WAS GIVEN TO MY EMAIL COMPLAINT ON THE HELPDESK SITE ? WHY NOT EVEN THE WHIRLPOOL CUSTOMER CARE, NOR THE SERVICE CENTRE OWNER HELP THE CUSTOMERS. WHO ARE JUST A PAWN IN THE HANDS OF THE SO CALLED SUPERVISORS LIKE 'mr ANUJ"? lastly, WHY SHOULD I PAY AN INCREASED AMOUNT OF RS. 4920/* INSTEAD OF RS. 4075/* AS MY AMC RENEWAL REQUEST WAS VERY WELL IN TIME? kINDLY LOOK INTO THE HIGH HANDEDNESS AND HARRASSMENT IAM GOING THROUGH FOR MERELY RENEWAL OF AN AMC ? STILL AWAITING FOR A RENEWAL OF MY AMC FOR RO. MRS. JAYASHREE GOPALAKRISHNAN 70. VIDYASAGAR APPTTS, PLOT 34. SEC 6 DWARKA. NEW DELHI 110075 REGISTERED NO - 9868222255 OTHER CONTACT NOS ARE 011-25083265------9958044747 DL0713001261----08/07/2013 DL0713015723----19/07/2013 DL0713023548-----28/7/2013 DL--------------------11/08/2013 DL0813010491-------14/8/2013 ETC + PERSONALLY CONTACTING ON PHONE SERVICE PROVIDER

9868222255----9958044747---jayashree gopalakrishnan----- Many requests/ complaints DL0713001261----08/07/2013 DL0713015723----19/07/2013 DL0713023548-----28/7/2013 ---11/08/2013, 13/8/ 14/8 etc DL0813010491-------14/8/2013 ETC + PERSONALLY CONTACTING ON PHONE SERVICE PROVIDER many times till date complaint for non renewal of AMC for RO system in time dispite repeated requests. AMC forRO water purifier -comprehensive-AMC--purchased in august 2009, which was very well in AMC sinch day one of purchase. NOW, request for AMC since--8/7/2013---till date is pending. No response from service centre M/s MAgic Technologies , sector 8. DWArka new delhi-- call centre people will give a fresh Complaint no every time . Very rude and high handed behaviour of MR Anuj (SUPERVISOR), who is not ready to renew comprehensive AMC at the Whirlpool site displayed rates while I had asked for renewal since8/7/2013 . They were expecting 20% rise from 4075/- to 4920 or so for RO water purifier system - deluxe 5.5 lts model, so they delayed the renewal . Now he is asking Rs. 4920/- for renewal from todate and that too in CASH. Kindly look into the matter. mail sent on 14/8/2013 16/8/2013 20/8/2013 etc. I understand. the rates have been revised now last week or so, but my request is long pending which should have been renewed on the prevailing rates at the time of request in july -august itself. I feel very much HARRASSED. KINDLY HELP URGENTLY. JAYASHREE GOPALAKRISHNAN REGD NO - 9868222255

Thanks Mr. Vishal and Team of Whirlpool co., for the timely intervention and help . because of which the problem was resolved and sending the Erring Engineer from M/s Magic Technologies ( the people who earlier refused to renew my AMC at the prescribed rate of whirlpool Co), now did the job on the same rate of Rs. 4075/- as was correct and applicable . Thanks once again for the good deed and keeping the respect of a genuine customer. jayashree gopalakrishnan-9868222255

My washing machine,Whirlpool[360Bloomwash]purchased in june2013 is frequently giving trouble.spin &rinse are not working;I have made a complaint on 4th october 2013;SR no HD1013001075;Till today my complaint is not attended;As the machine is only 3 months old it is under warranty;Kindly resolve the problem urgently;My ph no 9849169288;

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