Whirlpool India Customer Care

I have whirlpool fully automatic top loading washing machine. As soon as I pressed the start button on the panel, sign of PE appear on the panel. Even after the sign machine could function on one occasion. I made a call to your call centre and a machanic had come
on 25-05-2011. After hearing my complaint but without doing any any examination of the machine or even opening the lid, he declared the panel requires replacement and that would cost me Rs.3,000/-. He also said that the panel can't be repaired. He charged Rs.280/- as service cahrge just for his visit. I wonder if he was justified in what he said and charged in this year of your celeberations of 100 years of existance.

I have one front-load washing machine,after buying it on May,2008,several times your engineer had visited for different problems. But this time it is worst,because your call center in Bhubaneshwar is only telling the same recorded voice repeatedly and the local service center is waiting for two parts(door-lock,Timer) to come from Bhubaneshwar to Jajpur Road .I'm not at all satisfied as the machine is an emergency service for me

related microwave oven my oven not work properly so lps send engineer

you have big frud people at your servise center. i am your old costumer using your refregerature now my applince is out of warrenty
period ,i called your services your tecknetion lied to me and said
"your applince needed to take to our center " and charges will be six thousand only now our friend is also a tecknetion just checked it and told that the falt is minner only and cost will only be 1 to 2 thousand only ........we dint expet this from your compeny

The following are for your information
SRN - E-144, Model No.11320, S.No - INB083308087, D.O.P - 22/2/09 , Product Problem - Due To Dribe Assembly, Customer Concern - Sound Problem, Work Description - So Call Back To Service Centre, Eng.Name - Bikram, Date - 29/5/02
We had contacted the service centre at Guwahati and a person was sent, who, after checking told us to send the above mentioned washing machine to the service centre at Guwahati.The machine was sent the same day. We were told that the machine would be repaired and sent back after 2 weeks. Several phone calls were made. Each time different reasons were cited by the service centre for delay in work. Till date they are misleading us with absurd reasons which are hard to believe. In case they cannot repair, they can at least tell us so. We can go in for a new machine. The stupid, illogical, whimsical replies of the receptionist over the phone, reflects the same behaviour of the so called GREAT WHIRLPOOL CLAN. You are requested to see to the matter and give a reply soon. The Consumers Forum is always there for us.

The following are for your information
SRN - E-144, Model No.11320, S.No - INB083308087, D.O.P - 22/2/09 , Product Problem - Due To Dribe Assembly, Customer Concern - Sound Problem, Work Description - So Call Back To Service Centre, Eng.Name - Bikram, Date - 29/5/02
We had contacted the service centre at Guwahati and a person was sent, who, after checking told us to send the above mentioned washing machine to the service centre at Guwahati.The machine was sent the same day. We were told that the machine would be repaired and sent back after 2 weeks. Several phone calls were made. Each time different reasons were cited by the service centre for delay in work. Till date they are misleading us with absurd reasons which are hard to believe. In case they cannot repair, they can at least tell us so. We can go in for a new machine. The stupid, illogical, whimsical replies of the receptionist over the phone, reflects the same behaviour of the so called GREAT WHIRLPOOL CLAN. You are requested to see to the matter and give a reply soon. The Consumers Forum is always there for us.

I am presently owning a whirlpool washing machine, which out of warranty period. I am interested in exchanging it with any other product of Whirlpool.I have another washing machine and I dont intend to exchanging to another washing machine. Are you having any buyback arrangement? Please let me about the same. The washing machine is in good working condition.

I OWE A WHIRLPOOL REFRIGERATOR IN THE YEAR 2008, I HAVE A PROBLEM WITH THE PRODUCT , IT IS NOT GETTING COOLED THINK SOME PROBLEM IN THE COOLING SYSTEM. AND ALSO THE LED LIGHTS ARE NOT WORKING . MY CONTACT NO:9141712883 OR 9611163830 PLEASED DO THE NEEDFUL AS EARLY AS POSSIBLE.

I OWE A WHIRLPOOL REFRIGERATOR IN THE YEAR 2008, I HAVE A PROBLEM WITH THE PRODUCT , IT IS NOT GETTING COOLED THINK SOME PROBLEM IN THE COOLING SYSTEM. AND ALSO THE LED LIGHTS ARE NOT WORKING . MY CONTACT NO:9141712883 OR 9611163830 PLEASED DO THE NEEDFUL AS EARLY AS POSSIBLE.

I OWE A WHIRLPOOL REFRIGERATOR IN THE YEAR 2008, I HAVE A PROBLEM WITH THE PRODUCT , IT IS NOT GETTING COOLED THINK SOME PROBLEM IN THE COOLING SYSTEM. AND ALSO THE LED LIGHTS ARE NOT WORKING . MY CONTACT NO:9141712883 OR 9611163830 PLEASED DO THE NEEDFUL AS EARLY AS POSSIBLE.

consumer care services are very poor. i registered a complaint about my washing mashing on 4/8/2012( complaint no. 08125002005 and consumer satisfaction code is 007). nobody as attended the complaint till now, even though i got an assurance that it will be rectified on on before 6-8-2012. is this the way of satisfying the customer? being a reputed firm in the house appliances field, this type of negligence does not suit you at all.this way you are leading the consumers to the corridors of the consumer court.

consumer care services are very poor. i registered a complaint about my washing mashing on 4/8/2012( complaint no. 08125002005 and consumer satisfaction code is 007). nobody as attended the complaint till now, even though i got an assurance that it will be rectified on on before 6-8-2012. is this the way of satisfying the customer? being a reputed firm in the house appliances field, this type of negligence does not suit you at all.this way you are leading the consumers to the corridors of the consumer court.

consumer care services are very poor. i registered a complaint about my washing mashing on 4/8/2012( complaint no. 08125002005 and consumer satisfaction code is 007). nobody as attended the complaint till now, even though i got an assurance that it will be rectified on on before 6-8-2012. is this the way of satisfying the customer? being a reputed firm in the house appliances field, this type of negligence does not suit you at all.this way you are leading the consumers to the corridors of the consumer court.

consumer care services are very poor. i registered a complaint about my washing mashing on 4/8/2012( complaint no. 08125002005 and consumer satisfaction code is 007). nobody as attended the complaint till now, even though i got an assurance that it will be rectified on on before 6-8-2012. is this the way of satisfying the customer? being a reputed firm in the house appliances field, this type of negligence does not suit you at all.this way you are leading the consumers to the corridors of the consumer court.

consumer care services are very poor. i registered a complaint about my washing mashing on 4/8/2012( complaint no. 08125002005 and consumer satisfaction code is 007). nobody as attended the complaint till now, even though i got an assurance that it will be rectified on on before 6-8-2012. is this the way of satisfying the customer? being a reputed firm in the house appliances field, this type of negligence does not suit you at all.this way you are leading the consumers to the corridors of the consumer court.

Hi

Bad experience with the service person Mr paramesh.Please resolve the issue ASAP

I had registered a complaint with Whirlpool customer care, here in Bangalore.Mr Paramesh had visited and informed the issue.

We had requested him to service and replace the damaged components.He took full amount and done the work incomplete tried to contact him many times he reply saying material is not in stock and will get back when ll get the material till now he has not turned back.

Basawaraj
9900410206

i OWE A WHIRLPOOL REFRIGERATOR IN THE YEAR 2012 I HAVE A PROBLEM WITH THE PRODUCT , IT IS NOT GETTING COOLED THINK SOME PROBLEM IN THE COOLING SYSTEM. MY CONTACT NO:9496117519 PLEASED DO THE NEEDFUL deeds AS EARLY AS POSSIBLE and i have complainted 13 hours ago no respond is there and i am not satisfied with your service.

Ahmedabad
8th april 2013
Dear chairman dasgupta
I am extremely sorry to state that my complaint no was 579 & i was given a bill of rs 775 by franchisies but i was not acknowledged by your company...on contacting your manager who is in campus corner office of ahmedabad, he started openly favouring the franchiese only... I asked him about the confirmation of the payment i already paind to your franchise....yourmanager is openly started as he is partner with franchised man...sir,your manager refused to take my coplaint....he is openly spoiling the image of whirlpool company... And thus the sales of the company of this area will surely go downn....sir,please allow me to have a camera meeting with you so that i can give you most useful distructive activities of your manager who is seatting in campus corner....Sir, so far i have not received any confirmation of amount we paid to your....franchised men... Please allow me to meet you inperson....to increase your sales by removing this man,your manager...he isnot for this post..i look forward to immediate response from you....
With kind regards...
Yours,
R.m.parekkh cell no: 09426596871 land line: 079-27489218
Address: maulik,28 sunset row house,near ageta,gurukul road,memnagar,ahmedabad,380052

3 days back i have purchased whirlpool 3D AC FROM PAI INTERNATIONAL ELECTRONICS, Ashoka pillar road, jayanagar, bangalore, sales man lured me with many high features of the product in comparison to SAMSUNG ,LG and other brands and said they give best service. but i found it as worst cheating from both seller and manufacturing company. i called several times for DEMO, none responded, they have taken it granted that at least they have sold one high cost unit. both are trapping innocent customers. if any loss or damage due to wrong operation, i may need to go to consumer court even.
i request publics, please do not carry over by their rosy and false advertisements. beware of international brands.
cs venkatesh
bangalore

I bought 'whirlpool' fully automatic top loading machine (INB063605113)
ON 7TH jAN 2007. This m/c was continuously under 'HOME CARE PLAN'-its last period being 13/4/2012 to 12/4/2013.
On 23/4/2012 it so happened that the machine did not work due to some failure in switching A complaint was made (KL0412015268)attendedon 26/4/2013 replaced
defective PCB.
But since then upto 12th April 2013 there was no visit for preventive mtce!

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MAY I ASK WHY?

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I received a reminder call on 19/4/13,from someone(calling numbers are never disclosed )REMINDING ME that my AMC period is over !
I checked my papers and later on same day called on 60008558 .Some operator responded but he did not tell me the number of reference (what your men are attuned to call complaint no) After waiting 6 days I called on 60008558 on
3/5/13 (no KLO513001753).When asked about the present rate of AMC he could not say and advised me that when the mechanicwill visit he wil say about it!
On 4/5/13 one visited I was told the rate was enhanced to Rs3480(?) from Rs2860,a 21% inflated value?
I raised the question about preventive maintainance he squarely said 'NO VISIT WITHOUT A CALL WITH CALL CENTRE'!
MY QUESTION IS 'IF MY USE OF THE MACHINE IS VERY SELDOM AND NO DEFECT IS NOTICED DOES IT MEAN INSPITE OF MAKING PAYMENT FOR 'HOME CARE PLAN' NONE WILL
OF THEIR PROGRAMME VISIT TO CHECK?

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IN THE CARD ISSUED AS A RECEIPT OF THE PLAN (LAST NO 355380) NO SUCH STIPULATION IS SPELT OUT!
ITS UNILATERAL ACTION BY THE COMPANY?

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I HAVE REFUSED TO RENEW THE AMC MEANS I will not get the maintenace from whirlpool? WITHOUT COMING TO THEIR TERMS (UNTOLD)?

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Please reply my query/complaint in my given e-mail !