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Airtel Postpaid Customer Care

Submitted by Ekikrat on Wed, 10/05/2016 - 13:00

Airtel being India's largest Mobile network supports various Customer care services for its Postpaid services for mobiles and broadband uses.

Airtel provides 3 ways to its users to access Postpaid Customer Care

Airtel Postpaid Customer Care.jpg

1. 24 hour access number - From any part of India, as an Airtel customer you have the convenience to access their 24-hr customer service number, from your Airtel Postpaid mobile phone. Airtel customer has the convenience to access there 24-hr customer service number by dailing *121# from Airtel phone. 

You can choose the various options available for Airtel Postpaid customers using this service:

  • Airtel Postpaid Outstanding Amount
  • Airtel PostpaidUnbilled Amount
  • Start a Service
  • Stop a Service
  • Airtel Postpaid Money
  • Airtel PostpaidGifting Services
  • Airtel Postpaid Bill Summary
  • Airtel Postpaid Payment Details
  • Do not Disturb Service

Airtel Prepaid SMS Customer Care

Customer or anyone can send an SMS short code as per below to get the relevant services from Airtel Customer Care.

Airtel Postpaid Service Name Airtel Postpaid SMS Short Code
Airtel Postpaid Unbilled Amount SMS UNB to 121
Airtel Postpaid Outstanding Amount SMS OT to 121
Airtel Postpaid Last 3 payment details SMS PAY to 121
Airtel Postpaid Bill Summary SMS BILL to 121
Start a Service SMS START to 121
Stop a Service SMS STOP to 121
Airtel Postpaid Service Request Status SMS SR to 121
Airtel Postpaid Current Bill Plan SMS BP to 121
Airtel Postpaid New Bill Plans SMS NBP to 121
Airtel Postpaid One time e mail bill SMS EBILL <E mail ID><month> to 121
Airtel Postpaid E mail bill subscription SMS STOPPAPER <E mail ID>
Do Not Disturb – Start  
Airtel Postpaid Service Fully blocked SMS “Start 0” to 1909
Do Not Disturb – Stop  
Airtel Postpaid Service Fully Unblocked SMS “Stop 0” to 1909
Airtel Postpaid Due Amount Dial *121*1#
Airtel Postpaid Unbilled Amount Dial *121*2#
Start Service Dial *121*4#
Stop Service Dial *121*5#
Airtel Postpaid Data Packs Dial *121*11#

2. Payment Assistance centres - Airtel also has many dropboxes and assistance centres in all the cities of India, though they are only meant to drop cheques and for bill payment and complaints, they can also be used for inquiring about various airtel services.

3. Airtel Relationship Centre - These type of centers provide easy facility to take a new connection or to subscribe to any of our value added services and get more information on them. These centers can also be used to pay your bill or get a new handset.

Also read Airtel Customer Care | Airtel Prepaid Customer Care

 An example of the above services in the Delhi region are as follows

1. 24 hour access number :-

a. Call 24 hour help desk no 9810012345.

b. You can send an SMS to short code 121.

c. You can email your questions, comments or suggestions at 121@airtelindia.com. You will have to mention your mobile no. like 9810012345 in the subject of the mail without any space or any special characters between the digits for a quick response.

2. Payment Assistance Centers :-

a. You can walk into any payment assistance centers to pay via cash or debit card.

b. You can login to www.billjunction.com and www.billdesk.com for payment through credit card.

3. Airtel Relationship Center :-

You can visit any of the Airtel Relationship Center spread across Delhi for your queries and getting value added services.

Airtel Postpaid Customer Care Phone Numbers

To access Airtel Postpaid customer service from other service provider mobile numbers,the below mobile numbers can be dailed.

Delhi & NCR Region Airtel Customer Care number - 9810012345

Airtel Postpaid Complaints, Suggestions & Feedback Form

You can register your Airtel Postpaid mobile complaints, suggestions and feedbacks directly in the Airtel website by accessing the link : Airtel Postpaid Need Help

To track your existing Airtel Postpaid mobile complaints, suggestions and feedbacks in the Airtel website by accessing the link: Airtel Postpaid Complaints Tracking

 

Comments

Dear Sir, I am T. Raji, I purchased Airtel sim C/o. Mr. Varghese Xavier from IPCL - DAHEJ Gujarat. No outstanding payment for my period, But last 2 months showing invalid SIM. Mo. No. is 9974034889. Please advise me....what can i do. I am sending many mails to your end. alternative other Mo. No. is 09039560229

sir iam in intrest 9994982005 thisnumbar any connction postpay prepaid any callsir thanking you

I have converted my Post paid number to Prepaid but i did not receive SIM card nor it is activated in my name in your system i have struglled a lot to various customer care center in Pune but all in vain,no body is in a postion to give my old number back. Hope who so ever read this may help me.My number was 9890700240. Awaiting your early response.You can reach me through mail or my residence cell number is 9890916240.

i doo agree with your comment i many times sugggested and infact prevented to have airtel sim as i myself changing my sim frm this new year

Hello I am an airtel customer the number is 09662604084 I have been baffled by you people and I am not really satisfied with your service my total deduction of the amount is 249 Rs is been deducted without any reason and also my call of customer care is been disconnected since from 4 January 2010 after I had complained there and after trying so many time in the airtel outlet as well in the customer care also I haven't got any response from your side so now I want a verdict of this matter else I will definitely going to take a certain step.

SIR, Last wek I lost my mobile with sim( my no is 9731362174). I made a request to lock the simcard. After locking yesterday i went to R.T.Nagar airtel office and took for the same number. They told me that they would activate the sim with in 2hrs. But still the sim is not activated. I made calls several tmes but no response from airtel office. Please reply me as early as possible about the above mentioned problem and also let me know when will you activate my dupplicate simcard? THANK U

MY NAME IS UDHAM SINGH,I WAS USING MOBILE NO.99159-85553 FROM LAST 3 MONTHS. I PURCHASED THIS NO. FROM BASSI PATHANA(DIST FATEHGARH SAHIB).I SUBMITTED MY ID AND SNAP BEFORE PURCHASING THIS NO. BUT BEFORE SOME DAYS,ONE CALL RECEIVED BY MY BROTHER FROM CUSTOMER CARE FOR VERIFICATION. HE WAS TRAVELLING BY BUS THAT TIME. HE TOLD HIM THAT HE CAN NOT HEAR PROPERLY NOW,PLZ CALL ME LATER AND HE IS A TEACHER. IN HIS INSTITIUTE THERE IS NOT ALLOWED TO PICK UP THE PHONE.I DEPOSITED AGAIN ID PROOF AND SNAP AT MANDI GOBINDGARH MODI MILL ROAD,NEAR RAILWAY CROSSING.FIRST TIME I WENT TO AIRTEL SHOP NO. 59,NEAR GOLDY STAIONERY,MOTIA KHAN,MANDI GOBINDGARH.BUT THEY TOLD ME THIS IS A POSTPAID AGENCY,THEY SUGGESTED ME TO GO FOR ANOTHER SHOP THAT IS SITUATED MODI MILL ROAD,MANDI GOBINDGARH.BUT SHOPKEEPER OF AGGARWAL MARKETING(PREPAID AIRTEL SHOP)TOLD ME THIS NO. CAN NOT RUN IN THE FUTURE. ALTHOGH HE RECEIVED MY ID PROOF AND SNAP.I WANT TO ASK FROM YOU WHY CAN NOT RUN THIS NO, IT IS NOT FAIR THAT SOME TYPE OF SITUATIONS ARE NOT ALLOW TO PICK THE PHONE.I REQUESTED TO U THAT PLZ ACTIVATE THIS NO. AGIAN,IF U HAVE TO CALL PLZ AFTER 4.30 PM .MY ALTERNATE NO. IS 99159-85573

I also facing the issue with airtle customer care and they called to some other number which i am calling regularly and intimating about the unbilled amount of my number. Really this is a Unprofessionalism.

Sir, I am getting error like "Sim card registration failed" and there is no network for me to contact the Airtel customer care executive also. Mine is post paid. There is no outstanding balance also. Please let me know whats the problem.

Hi, I am having a complain or rather take it as a suggestion. If any one has applied for the postpaid connection and during varification u are finding any fault, before disconnecting the connection can you please call up and inform the person as due to so n so reason we are discontinued oue services. As I was not aware and my services had been bard and I faced lots of problem due to that. Thanks

i have a airtel postpaid no.9779717751.i have only gprs pack activated on that no i am using it from about 2 years.neither incoming or outgoing on that no.nor sms can be sent.from last 4-5 months i have been suscribed to gameclub and m being charged 120 per month for that i dont know how it have been activated without any call or sending message.can anyone pls deactivate that besides this speed of internet is very slow about 3.6-5.0 kb/s.can it improve or will it remain same .my other no is 9256673924

mobile number-9771493527 please be informed that self received a new post paid mobile sim for international roaming. above is the number. It is not working in abroad. have tried in hongkong on 04/08/2010 and vancouver on 04/08/2010. Can you please advise the reason

Shri Aniruddha Barve having mob no.9970182001 is gone abroad for few years.Please close the mobile account.He will not pay the bill hereafter.

i want my airtel post paid bill from the month of March to September immediately sent to my e-mail id. My Airtel post paid no. is 9600104567 my email address is rajubcs@live.com

please send me the unbill usage for the month july - august. on my mail id u never send me the bill till now. my out gouing is debarred and i want to clear the bill.

i am using a airtel postpaid connection in kolkata, i want to convert it to prepaid connection.is it possible and what are the charges i do have to bear.

Hi sir, i am nanda kumar am i have change my pre paid no to post paid but it has not activated from 3 days and the sim is showing INACTIVE SIM and the SIM NO is 9902363529 plz activated it soon

sir my mobil no is 08085959713 this is cg no now im in andhrapradesh and i need last 3 months mobil bills with contact numbers and call durations plz tel me how to the procedure to find out the bills

Dear Sir, I want to take a new postpaid connection from Airtel. I will be grateful if you will be able to give me the last five numbers, in fererence 15786. Then I will be take a new connection. Awaiting your reply, With kind regards, KALYAN DAS Contact : 9830315786

I Was using my Airtel No. 9818730470 from last so many years, but suddenly its services stopped, it says invalid no. Please do needfull, i need my no active...as 9818730470 Satendra Singh 9940730511

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