HCL, the largest computer manufacturer in India, offers extensive customer care through internet, phone and physical relationship centers located all over India.
The following tips will help you to approach HCL customer care division easily and more quickly.
Approach HCL customer-care via online
Visit http://www.hclsupportservice.in/index.htm and you can find information about various products and services like Laptops, netbooks, PC, gaming devices etc.
If you have any query about ME laptops, you can visit http://www.hclstore.in/ submit your query through Quick Query form on the Home page.
For any HCL product related query submit the form at http://www.hclstore.in/page.php?page=support.
You can track your order status at http://www.hclstore.in/page.php?page=ostatus.
If you need any assistance regarding driver download, visit http://www.hclsupportservice.in/drvr-dwnld.jsp.
For Product support visit http://www.hclsupportservice.in/prdt-sprt.jsp and select your product. You can e-mail any product related concern/query to hcltouch@hcl.in.
For call registration send mail to hcltouch.reg@hcl.in.
You can browse product related FAQs at http://www.hclsupportservice.in/faq.htm.
You can register for service or support for your PC at http://www.hclsupportservice.in/compln-desk.jsp.
The different services that one can avail from HCL online help
You can browse and buy products and create an online account to manage your purchase.
You can track your order and submit a query.
You can find the nearest HCL touch center.
You can locate the nearest HCL Touch center.
You can download drivers.
Approach HCL Customer Care on the phone
You can dial 1860-1800-425 or 0120-2406105 for HCL laptop and desktop related query.
You can dial 1860-1802-425 for TFT related query. Telephone support is offered in 11 regional languages.
You can SMS your query to +91 9911115555. The SMS format should be < TOUCH > < Machine Serial No > < Query >.
Approach HCL Customer Care in person
One can visit the closest HCL Touch, 24X7 customer care center, to speak to the customer care executive in person.
How to find the address of the HCL Touch center nearest to you
Go to http://www.hclsupportservice.in/srvc-cntr-lcton.htm# and select your city to find the nearest HCL Touch centers.
Address of HCL Touch in major Indian Cities
HCL Touch Head Office
HCL Infosystems Ltd
D-233,Sector-63
Noida, UP
Delhi
HCL Infosystem Ltd
S-10, Green Park Extension
New Delhi
Kolkata
HCL Infosystem Ltd
B2C Support Division,
77 Eliot Road, 1st Floor,
Near Suruchi Restaurant,
Kolkata-700016
Hyderabad
HCL Infosystem Ltd
44 Parking Area, Dwarka Das Colony,
Chikoti Gardens Begumpet,
Hyderabad-500016
Bangalore
HCL Infosystem Ltd
Shilak Bhawan, 2nd Floor, 204/B, Millers Road,
Vasant Nagar, Opposite Ambedkar Bhawan,
Bangalore-52
Mumbai
HCL Infosystem Ltd
HCL Tower,
360, Marol Military Road,
Marol Naka, Ground Floor,
Andheri East,
Mumbai-57