The Industrial Development Bank of India Limited or IDBI is the fourth largest commercial bank in India. This prominent public sector bank offers widespread customer care through the internet, telephone, and their regional offices and branches, located all over India.
The following information will help you to approach the IDBI customer care division more efficiently.
Contact IDBI customer-care online
Visit IDBI Bank
- There are links available to provide information about various services/products offered, like deposits, loans, accounts, online services etc.
- If your query is not still answered yet send an e-mail to customercare@idbi.co.in.
- If you have any complaints, This form can also be used for submitting any suggestions.
- If you want to stop promotional calls from IDBI, fill out and submit the form http://www.idbi.com/phonecall.asp .
- You can apply online for any services offered by IDBI, like loans or financing etc, using http://www.idbi.com/applynow.asp
The different services that one can avail of from IDBI online site
- Logging on http://www.idbi.com allows you to manage all your banking activities online.
- Online services include Bill payment, fund transfer, seeking customer care, viewing and shopping online, booking tickets and paying tax etc.
- You can also opt for an SMS alert of your account on your mobile.
- You can view bank statements and search and view all your banking transactions online.
IDBI Bank Customer Care Toll-Free Number
Customers who have any queries/complaints can call on IDBI Bank customer care toll-free numbers
1800-209-4324
1800-200-1947
1800-22-1070
The banking officer first verifies the identity of the customer by asking a few security-related questions and proceeds only after he/she is satisfied with the information provided.
IDBI Bank Customer Care Non-Toll-Free Number
One can also contact the customer care representatives on their non-toll-free number at-
(+91-22) 6693 7000
NRI customers can call on the toll number to get answers to their queries:
0091-22-67719100
IDBI Bank Credit Card Customer Care
IDBI Credit card customers can contact the IDBI Bank credit card customer care team to hotlist their cards or get issues resolved immediately
1800 425 7600
One can also call on the non-toll-free number mentioned below:
022 – 4042 6013
One can also lodge a complaint using mail by sending an e-mail to a customer care
idbicards@idbi.co.in
For queries and complaints regarding reward points, one can contact the customer service team through any of the following channels:
Toll-Free Number – (Monday to Saturday – 9 A.M. to 6 P.M.)
1800 208 1947
Email ID
membersupport@idbidelight.com
IDBI Bank Debit Card Hotlisting Toll-Free Number
If you lost the debit card and wants to report its loss, one can call the emergency helpline number below –
1800-22-6999
IDBI Bank Anti-Corruption Hotline
If it is found out that any of the IDBI Bank officers are involved in corruption activities, one can report the issue to their Anti-Corruption hotline
1800-22-8444
IDBI Bank Customer Care for NRIs
Customers from outside the country can reach the IDBI Bank customer care team by calling on the number mentioned below-
(+91-22) 6693 7000
IDBI Bank Customer Care via Email
Book your complaint with IDBI customer care by writing a mail to the email ID mentioned below:
customercare@idbi.co.in
IDBI Bank Customer Care Address
Customers can also write a letter to the customer care branch of IDBI Bank. The address is-
Customer Care Center,
IDBI Bank Ltd.19th Floor, IDBI Tower,
WTC Complex, Cuffe Parade,
Colaba-400 005
IDBI Bank Online Complaint Form
- Customers can also book their complaint by filling out the Online Complaint Form.
- One can either access the form in English or Hindi.
- Select ‘New’ from the “Complaint Type” dropdown. Fill the details and submit the form.
- A unique complaint ID will be generated which can be used to track the status of your complaint.
IDBI Bank Grievance Redressal System
The above ways are a part of Tier-I of IDBI Grievance Redressal Mechanism. If one does not get any response within 8 days of filing the complaint through any of the above media, the matter can be escalated to the Tier-II level and reach the grievance redressal officers of the zone.
Name & Contact Details | Office | Zonal Office | Jurisdiction |
Shri. Rizwan Khan General Manager & GRO Tel no: 011-6608 3096/ 011 – 6608 3118 |
Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin: 110055 Delhi (UT – NCT) |
Delhi | Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand |
Shri Rajendra Pujari General Manager & GRO Tel No: 0172-5059302 |
Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 |
Chandigarh | Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir |
Shri Kuntal Biswas General Manager & GRO Tel No: 033 – 22806780 |
Kolkata Zone 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
Kolkata | West Bengal, Bihar, North East States |
Shri Sudipta Banerjee General Manager & GRO Tel No: 0674-2541655 |
Bhubaneswar Zone IDBI House, Janpath Ground Floor, Unit -IX Bhubaneshwar, Odisha Pin: 751022 |
Bhubaneswar | Odhisa, Jharkhand, Chhattisgarh |
Shri Rupesh Nagar General Manager & GRO Tel No: 022 – 61279262 |
Mumbai Zone 2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai Pin: 400021 |
Mumbai | Mumbai, Nashik |
Shri Mahendra Patel General Manager & GRO Tel No: 0712-6659103 |
Nagpur Zone Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur Pin: 440010 |
Nagpur | Eastern Maharashtra |
Shri Sanjay Chaturvedi General Manager & GRO Tel No: 079-66072806 |
Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006 |
Ahmedabad | Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu |
Shri Kapil Vashishat General Manager & GRO Tel No: 020 – 66421641 |
Pune Zone IDBI House, Fourth Floor Dynaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune, Pin: 411004 |
Pune | Pune, Satara, Kolhapur, Sangli Districts & State of Goa |
Shri Narasimhan Venkatesh General Manager & GRO Tel No: 044 – 2220 2124 |
Chennai Zone PM Towers 37, Greams Road, Chennai, Tamil Nadu Pin: 600006 |
Chennai | Tamil Nadu, Puducherry and Andaman & Nicobar |
Shri R. Prakash General Manager & GRO Tel No: 080-67990050 |
Bengaluru Zone IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
Bengaluru | Karnataka, Kerala |
Shri Dhananjay Lele General Manager & GRO Tel No: 040 – 6769 4153 |
Hyderabad Zone D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin: 500001 |
Hyderabad | Telangana, Andhra Pradesh |
Issues escalated to Tier-II are likely to be resolved within 13 days of booking the complaint.
If not, the matter can be escalated to the Chief Grievance Redressal Officer (CGRO) in Tier-III.
Smt. Padma Betai
Chief General Manager & CGRO
Tel no: 022- 6655 2141, 6655 2143
FAX no: 022-2216 5195
Approach IDBI Customer Care on the phone
- You can dial 24X7 toll-free 1800-200-1947 for General queries. MTNL/BSNL users can dial 1800-22-1070.
- Dial toll-free 1800-22-6999 for help or hot listing Debit Card/ATM card.
- If you are facing any corruption at IDBI, dial the anti-corruption hotline 1800-22-8444.
- If you want to apply for an IDBI Cash card, visit http://www.idbi.com/card_cash_card.asp to get the contact information of the local salesperson.
Approach IDBI Customer Care in person
One can visit the IDBI regional office or branch to open an account or avail of other services or to resolve any issue.