IDBI Bank Customer Care

The Industrial Development Bank of India Limited or IDBI is the fourth largest commercial bank in India. This prominent public sector bank offers widespread customer care through the internet, telephone, and their regional offices and branches, located all over India.

The following information will help you to approach the IDBI customer care division more efficiently.

Contact IDBI customer-care online

Visit IDBI Bank

• There are links available to provide information about various services/products offered, like deposits, loans, accounts, online services etc.
• If your query is not still answered yet send an e-mail to customercare@idbi.co.in.
• If you have any complaints, This form can also be used for submitting any suggestions.
• If you want to stop promotional calls from IDBI, fill out and submit the form http://www.idbi.com/phonecall.asp .
• You can apply online for any services offered by IDBI, like loans or financing etc, using http://www.idbi.com/applynow.asp

The different services that one can avail of from IDBI online site

• Logging on http://www.idbi.com allows you to manage all your banking activities online.
• Online services include Bill payment, fund transfer, seeking customer care, viewing and shopping online, booking tickets and paying tax etc.
• You can also opt for an SMS alert of your account on your mobile.
• You can view bank statements and search and view all your banking transactions online.

IDBI Bank Customer Care Toll-Free Number

Customers who have any queries/complaints can call on IDBI Bank customer care toll-free numbers 

1800-209-4324

1800-200-1947

1800-22-1070

The banking officer first verifies the identity of the customer by asking a few security-related questions and proceeds only after he/she is satisfied with the information provided.

IDBI Bank Customer Care Non-Toll-Free Number

One can also contact the customer care representatives on their non-toll-free number at-

(+91-22) 6693 7000

NRI customers can call on the toll number to get answers to their queries:

0091-22-67719100

IDBI Bank Credit Card Customer Care

IDBI Credit card customers can contact the IDBI Bank credit card customer care team to hotlist their cards or get issues resolved immediately

1800 425 7600

One can also call on the non-toll-free number mentioned below:

022 – 4042 6013

One can also lodge a complaint using mail by sending an e-mail to a customer care

idbicards@idbi.co.in

For queries and complaints regarding reward points, one can contact the customer service team through any of the following channels:

Toll-Free Number – (Monday to Saturday – 9 A.M. to 6 P.M.)

1800 208 1947

Email ID

membersupport@idbidelight.com

IDBI Bank Debit Card Hotlisting Toll-Free Number

If you lost the debit card and wants to report its loss, one can call the emergency helpline number below –

1800-22-6999

IDBI Bank Anti-Corruption Hotline

If it is found out that any of the IDBI Bank officers are involved in corruption activities, one can report the issue to their Anti-Corruption hotline

1800-22-8444

IDBI Bank Customer Care for NRIs

Customers from outside the country can reach the IDBI Bank customer care team by calling on the number mentioned below-

(+91-22) 6693 7000

IDBI Bank Customer Care via Email

Book your complaint with IDBI customer care by writing a mail to the email ID mentioned below:

customercare@idbi.co.in

IDBI Bank Customer Care Address

Customers can also write a letter to the customer care branch of IDBI Bank. The address is-

Customer Care Center,
IDBI Bank Ltd.19th Floor, IDBI Tower,
WTC Complex, Cuffe Parade,
Colaba-400 005

IDBI Bank Online Complaint Form

• Customers can also book their complaint by filling out the Online Complaint Form.
• One can either access the form in English or Hindi.
• Select ‘New’ from the “Complaint Type” dropdown. Fill the details and submit the form.
• A unique complaint ID will be generated which can be used to track the status of your complaint.

IDBI Bank Grievance Redressal System

The above ways are a part of Tier-I of IDBI Grievance Redressal Mechanism. If one does not get any response within 8 days of filing the complaint through any of the above media, the matter can be escalated to the Tier-II level and reach the grievance redressal officers of the zone.

Issues escalated to Tier-II are likely to be resolved within 13 days of booking the complaint.

If not, the matter can be escalated to the Chief Grievance Redressal Officer (CGRO) in Tier-III. 

Smt. Padma Betai
Chief General Manager & CGRO
Tel no: 022- 6655 2141, 6655 2143
FAX no: 022-2216 5195

Approach IDBI Customer Care on the phone

• You can dial 24X7 toll-free 1800-200-1947 for General queries. MTNL/BSNL users can dial 1800-22-1070.
• Dial toll-free 1800-22-6999 for help or hot listing Debit Card/ATM card.
• If you are facing any corruption at IDBI, dial the anti-corruption hotline 1800-22-8444.
• If you want to apply for an IDBI Cash card, visit http://www.idbi.com/card_cash_card.asp to get the contact information of the local salesperson.

Approach IDBI Customer Care in person

One can visit the IDBI regional office or branch to open an account or avail of other services or to resolve any issue.