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IDBI Bank Customer Care

IBDI toll free customer care numbers

The Industrial Development Bank of India Limited or IDBI is the fourth largest commercial bank in India. This prominent public sector bank offers widespread customer care through the internet, telephone, and their regional offices and branches, located all over India.

The following information will help you to approach the IDBI customer care division more efficiently.

Contact IDBI customer-care online

Visit IDBI Bank

  • There are links available to provide information about various services/products offered, like deposits, loans, accounts, online services etc.
  • If your query is not still answered yet send an e-mail to
  • If you have any complaints, This form can also be used for submitting any suggestions.
  • If you want to stop promotional calls from IDBI, fill out and submit the form .
  • You can apply online for any services offered by IDBI, like loans or financing etc, using

The different services that one can avail of from IDBI online site

  • Logging on allows you to manage all your banking activities online.
  • Online services include Bill payment, fund transfer, seeking customer care, viewing and shopping online, booking tickets and paying tax etc.
  • You can also opt for an SMS alert of your account on your mobile.
  • You can view bank statements and search and view all your banking transactions online.


IDBI Bank Customer Care Toll-Free Number

Customers who have any queries/complaints can call on IDBI Bank customer care toll-free numbers 




The banking officer first verifies the identity of the customer by asking a few security-related questions and proceeds only after he/she is satisfied with the information provided.

IDBI Bank Customer Care Non-Toll-Free Number

One can also contact the customer care representatives on their non-toll-free number at-

(+91-22) 6693 7000

NRI customers can call on the toll number to get answers to their queries:


IDBI Bank Credit Card Customer Care

IDBI Credit card customers can contact the IDBI Bank credit card customer care team to hotlist their cards or get issues resolved immediately

1800 425 7600

One can also call on the non-toll-free number mentioned below:

022 – 4042 6013

One can also lodge a complaint using mail by sending an e-mail to a customer care

For queries and complaints regarding reward points, one can contact the customer service team through any of the following channels:

Toll-Free Number – (Monday to Saturday – 9 A.M. to 6 P.M.)

1800 208 1947

Email ID


IDBI Bank Debit Card Hotlisting Toll-Free Number

If you lost the debit card and wants to report its loss, one can call the emergency helpline number below –


IDBI Bank Anti-Corruption Hotline

If it is found out that any of the IDBI Bank officers are involved in corruption activities, one can report the issue to their Anti-Corruption hotline


IDBI Bank Customer Care for NRIs

Customers from outside the country can reach the IDBI Bank customer care team by calling on the number mentioned below-

(+91-22) 6693 7000

IDBI Bank Customer Care via Email

Book your complaint with IDBI customer care by writing a mail to the email ID mentioned below:

IDBI Bank Customer Care Address

Customers can also write a letter to the customer care branch of IDBI Bank. The address is-

Customer Care Center,
IDBI Bank Ltd.19th Floor, IDBI Tower,
WTC Complex, Cuffe Parade,
Colaba-400 005

IDBI Bank Online Complaint Form

  • Customers can also book their complaint by filling out the Online Complaint Form.
  • One can either access the form in English or Hindi.
  • Select ‘New’ from the “Complaint Type” dropdown. Fill the details and submit the form.
  • A unique complaint ID will be generated which can be used to track the status of your complaint.

IDBI Bank Grievance Redressal System

The above ways are a part of Tier-I of IDBI Grievance Redressal Mechanism. If one does not get any response within 8 days of filing the complaint through any of the above media, the matter can be escalated to the Tier-II level and reach the grievance redressal officers of the zone.

Name & Contact Details Office Zonal Office Jurisdiction
Shri. Rizwan Khan 
General Manager & GRO
Tel no: 011-6608 3096/
011 – 6608 3118
Delhi Zone
1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin: 110055
Delhi (UT – NCT)
Delhi Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand
Shri Rajendra Pujari 
General Manager & GRO
Tel No: 0172-5059302
Chandigarh Zone 
SCO 72-73,
Sector 17 – B,
Pin: 160017
Chandigarh Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir
Shri Kuntal Biswas
General Manager & GRO
Tel No: 033 – 22806780
Kolkata Zone
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal
Pin: 700017
 Kolkata West Bengal, Bihar, North East States
Shri Sudipta Banerjee
General Manager & GRO
Tel No: 0674-2541655
Bhubaneswar Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar, Odisha
Pin: 751022
Bhubaneswar Odhisa, Jharkhand, Chhattisgarh
Shri Rupesh Nagar
General Manager & GRO
Tel No: 022 – 61279262
Mumbai Zone 
2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai
Pin: 400021
Mumbai Mumbai, Nashik
Shri Mahendra Patel
General Manager & GRO
Tel No: 0712-6659103
Nagpur Zone
Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur
Pin: 440010
Nagpur Eastern Maharashtra
Shri Sanjay Chaturvedi 
General Manager & GRO
Tel No: 079-66072806
Ahmedabad Zone 
IDBI Complex,
Lal Bungalows,
Off CG Road,
Pin: 380006
Ahmedabad Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
Shri Kapil Vashishat
General Manager & GRO
Tel No: 020 – 66421641
Pune Zone
IDBI House, Fourth Floor
Dynaneshwar Paduka Chowk
Fergusson College Road, Shivaji Nagar
Pune, Pin: 411004
Pune Pune, Satara, Kolhapur, Sangli Districts & State of Goa
Shri Narasimhan Venkatesh 
General Manager & GRO
Tel No: 044 – 2220 2124
Chennai Zone 
PM Towers 37, Greams Road, Chennai,
Tamil Nadu
Pin: 600006
Chennai Tamil Nadu, Puducherry and Andaman & Nicobar
Shri R. Prakash 
General Manager & GRO
Tel No: 080-67990050
Bengaluru Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka
Pin: 560027
Bengaluru Karnataka, Kerala
Shri Dhananjay Lele
General Manager & GRO
Tel No: 040 – 6769 4153
Hyderabad Zone
D. Num 5-9-89/1 and 2,
Chapel Road,
P. B. Num 370,
Hyderabad Pin: 500001
Hyderabad Telangana, Andhra Pradesh

Issues escalated to Tier-II are likely to be resolved within 13 days of booking the complaint.

If not, the matter can be escalated to the Chief Grievance Redressal Officer (CGRO) in Tier-III. 

Smt. Padma Betai
Chief General Manager & CGRO
Tel no: 022- 6655 2141, 6655 2143
FAX no: 022-2216 5195

Approach IDBI Customer Care on the phone

  • You can dial 24X7 toll-free 1800-200-1947 for General queries. MTNL/BSNL users can dial 1800-22-1070.
  • Dial toll-free 1800-22-6999 for help or hot listing Debit Card/ATM card.
  • If you are facing any corruption at IDBI, dial the anti-corruption hotline 1800-22-8444.
  • If you want to apply for an IDBI Cash card, visit to get the contact information of the local salesperson.

Approach IDBI Customer Care in person

One can visit the IDBI regional office or branch to open an account or avail of other services or to resolve any issue.