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Idea Customer Care

Submitted by Ekikrat on Tue, 02/08/2011 - 05:40

Idea, one of the most popular cellular service providers in India, has set up a very sophisticated nationwide customer service network for their customers.
Following tips will help you to quickly get in touch with the Idea customer care division.

You can contact Idea customer care service through one of the following channels:
• Internet
• Phone
• Physically visiting the nearest Idea Relationship Centre.

Approach Idea customer-care via online

• Visit http://www.ideacellular.com and you would find links available to provide information about various services, like prepaid, postpaid, roaming, value added services, wireless Internet, Blackberry etc.
• If the information is not available on the site, visit Customer care link. There you will get the contact details of your local Idea customer care unit.
• You can submit a query/feedback at http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Page_Feedback.
• You can register at the site and login to chat with a customer care executive.
• You can stop promotional calls by registering your number to Do Not Disturb registry at http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Page_DoNotDisturb.
• You can submit a new connection request at http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Page_TakeNewConnection&displayParam=take_new_connection_prepaid&sid=1297121718647.
• You can send Blackberry handset related complaints to blackberrysupport@redington.co.in.

The different services offered through Idea online help

• Logging on to http://www.ideacellular.com to manage all your Idea accounts from one place.
• Online services include Bill viewing and payment, seeking customer care, viewing and changing tariff plan, recharging prepaid accounts etc.
• You can use the same account for sending complaints and feedback to Idea.

Contact Idea Customer Care via phone

• You can dial 24*7 toll free 198 (except J&K and Karnataka) to contact Idea customer service division.
• J&K customers can dial 9086012345 and Karnataka customers can dial 9844012345.
• Additionally, you can use CARE service to access various self care service through SMS. You can see the toll free CARE number for your circle at http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Page_Advertisements&displayParam=CareAP.html. You can see all available SMS options at the same link.
• Blackberry customers can dial toll free 1800-270-1234 for assistance.
• For Blackberry handset related issue, dial 1800- 425-3720.

Visiting nearest Idea Customer Care center

You can visit the closest Idea Store and speak to the customer care executive and communicate your query/concern, and he will help you to resolve the issue.

How to find the address of the Idea Store nearest to you

Go to http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_page_StoreLocator and select Circle, City, Area to find the nearest Idea store.

Address of Idea Offices at Major Indian Cities:

Corporate office
5th Floor, Windsor
CST Road, Kalina
SantaCruz (E), Mumbai-400098
Tel - + 91 9594004000
Fax - + 91 9594003182

Hyderabad
3rd Floor, K L K Estate
Fateh Maidan Road, Baseerbagh
Hyderabad 500 001
Tel - 40 - 66652000
Fax - 40 - 6656 2222
Email: ccare.ap@idea.adityabirla.com

Delhi
A-68,
Sector - 64,
Noida-201301,
Tel - 9990555555
Fax - 91 - 9891905777
Email: ccare.dl@idea.adityabirla.com

Kolkata
Idea Cellular Limited,
Srijan Tech Park,
7th floor, DN-52,
Sec -5, Salt lake,
kolkata-700091,
Phone No.09088012345,
Fax no. 9088118995,
Email: ccare.kolk@idea.adityabirla.com

Mumbai
Idea Cellular Limited,
3rd floor, Windsor,off CST Road Kalina,
Santacruz East
Mumbai-400098.
Tel : 95940 04000
Fax : 95940 04999
Email :care.mumbai@idea.adityabirla.com

Chennai
Idea Cellular Ltd.
PSA Fort, Plot Number A1, A2&B
Nehru Nagar Ist Main Road,
Off Old Mahabalipuram Road, Perungudi,
Chennai - 600096
Ph - 9092905999
Email: ccare.tn@idea.adityabirla.com

Bangalore
Idea Cellular Limited, # 75, Civil Station,
Richmond Road,
Bangalore 560025
Ph : 9844012345
Fax : 080 22098441
Email: ccare.kar@idea.adityabirla.com