You are here

Idea Postpaid Customer Care

Submitted by Ekikrat on Mon, 10/05/2009 - 13:18

Idea cellular provides the wide range of customer care services.
To ensure timely resolution of any grievance, the customer can call their Toll Free Call Centre numbers at each of their circles. These call centers will register your grievance and we will ensure timely redressal of your Grievance
Some of the Toll Free Numbers in important circles are
Circle Postpaid Customers
Delhi 12345
Mumbai 12345
Punjab 9814012345

Incase you are unable to get a satisfactory resolution to your grievance even after calling their call centre, you may get in touch with their Nodal Officers in your respective circle for speedy resolution. These Nodal Officers will ensure resolution of your escalations within 10 working days. For any escalation being reported, you will get a unique docket number as a future reference for the same, and it should be quoted in all further communications related to the case. The nodal officers working hours are 9am to 6 pm from Monday to Friday.

Some of the important Nodal Officers and their details are

Nodal Officer Address Contact Number Email id
Delhi
N Sagar Idea Cellular Limited,
A-30, Mohan Co-Operative,
Industrial Estate, Mathura
Road, New Delhi - 110044 011-66615555
Extn: 5690
Fax No. 011-66615698 grievance.delhi@idea.adityabirla.com

Mumbai
Kameshwara Sharma IDEA Cellular Limited
Windsor, 3rd Floor, Kalina
Santacruz (East)
Near Mumbai University
Kalina, Mumbai 400098 +91 9702097111 grievance.mumbai@idea.adityabirla.com

Punjab
Ms Harpreet Teja Spice Communications Ltd (An Associate of IDEA Cellular Limited)
C 105, Industrial Area, Phase VII
Mohali, Punjab - 160055 +91 9855412766
Fax +91 9814012346 grievance.pun@idea.adityabirla.com

UP East
Utpal Tewari Idea Telecommunications, Limited, Fortuna Towers,10, Rana Pratap Marg, Lucknow, U.P +91 9889009210 grievance.upeast@idea.adityabirla.com