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Kotak Bank Customer Care

Kotak Bank is a prominent name in the Indian commercial banking arena. It offers comprehensive customer care through internet, telephone, and regional offices and branches, located all over India.

The following procedures will help you to reach the Kotak Bank's customer care division more quickly and effortlessly.

Contact Kotak Bank customer-care Online

The different services offered via Kotak Bank online site

  • Logging on allows you to manage all your banking activities online.
  • Online services include fund transfer, seeking customer care, viewing and shopping online, booking tickets and paying bills etc.
  • You can also opt for an SMS alert of your account on your mobile.
  • You can get view bank statements and search and view all your banking transactions online.
  • You can manage your credit card account, mutual fund investments, and other account activities.

Contact Kotak Bank Customer Care via phone

  • Dial 24X7 toll-free 1800 102 6022 for General queries.
  • For life insurance related queries dial toll-free 1800 209 8800.
  • Dial 1800 209 9191 / 222 299 for any security-related query/concern. Alternatively, you can dial (City Code) 30305757.
  • For car finance, related queries dial toll-free 1800 209 5732.
  • For a mutual fund, related queries dial +91 22 6638 4444
  • To find the local customer care numbers visit and select your city.

Approach Kotak Bank Customer Care in person

One can visit the Kotak Bank regional office or branch to meet a customer care executive or to avail of products and services offered by Kotak Bank.

How to find the address of the Kotak Bank ATM/Branch nearest to you?

Go to and select your City. A list of ATM/branches in your area will be displayed.

Some of the exclusive services offered to Kotak Bank customers

  • You can create a net banking account through
  • This account helps you to manage various Kotak Bank banking activities and accounts.
  • You can receive account alert via SMS by setting the account options.
  • You can get alerts, information, and promotional offers in your inbox.
  • You can sign-up for mobile banking and manage your banking activities using your mobile phone.

Kotak Mahindra Customer Care Number For Different Services

Services Mahindra Customer Care Number
Registered Office 1860 266 2666Kotak
Kotak Life Insurance 1800 209 8800
Kotak General Insurance 1800 266 4545 (Between 8 AM to 8 PM)
Kotak Securities 1800 209 9191 / 222 299
Kotak Mahindra Prime 1800 209 5732

Escalating your complaint

In the case the above communication methods fail to provide a satisfactory solution for your problem, you can forward your complaint to the following nodal officers:


Mr. Haresh Hiranandani
Kotak Mahindra Bank Ltd.
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E) Mumbai - 400 097
Telephone No: +91 2265237407 Mon to Fri (10.00 am to 6.00 pm)
Fax No: +91 22 67259073
You can also submit the complaint to the nodal officer using online form


Ms. Infantia James
Kotak Mahindra Bank Ltd., Zone IV, 5th floor, Building No 21,
Raheja Infiniti Park, Dindoshi, Malad (East), Mumbai
E-Mail to


Nodal Officer: Ms. Jyoti P Bhojwani
Address: Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone I Bldg No.21, Infinity Park, Off. Western Express Highway,
General AK Vaidya Marg, Malad (E) Mumbai - 400 097
Telephone No: +91 22 6605 4670
Fax No: +91 22 6725 9067

Kotak Mahindra Bank Customer Care Number For NRI 

If you are a customer of Kotak Mahindra Bank and you live outside India, you can call the 24×7 Kotak Mahindra customer care number.

  • United States of America ( USA ) – 1855 365 676
  • Australia- 001180044990000
  • HongKong- 00180044990000
  • U.K.- 008004499000
  • Canada- 18557684020
  • Singapore- 8001013054

Kotak Mahindra SMS Banking 

Kotak Mahindra Bank customer can avail SMS Banking service and can check their Account Details like Savings/Current account balance, Last 3 transactions, Cheque Status Enquiry, EMI Details, Nearest ATM, Nearest Branch.

Send the SMS from your registered mobile number to 9971056767 or 5676788.

Based on the service requirement you can send the SMS to Kotak Mahindra SMS banking service in the below format:

Balance Enquiry

SMS BAL to 9971056767 or 5676788

Last 3 transactions

SMS TXN<Space> Last 4 digits of Account Number to 9971056767 or 5676788

Cheque Status Enquiry

SMS CHQSTATUS<space>Last 4 digits of Account Number(space)6 digit cheque number to 9971056767 or 5676788

EMI Details

SMS LOANEMI<space>Application APAC no. to 9971056767 or 5676788

Nearest ATM

SMS ATM<space>6 digit Pincode.

Nearest Branch

BRANCH<space>6 digit Pincode