LIC Customer Care

The emotional aspect of the Life Insurance Corporation makes it different from other insurance organizations. While the insurance for calamity, burglary or theft provides compensation for loss, LIC ensures well being of the helpless dependents of the insured. It is this aspect of LIC that makes certain rules and conditions essential. The customer care wing of the organization helps the insured by providing timely guidance and information in this connection. The well knit customer care network makes LIC unique.

Life Insurance Corporation with 23 Crores of policy holders is one of the biggest and the most reliable insurance organizations in the world. LIC is a government owned organization and governments are often found as synonyms for corruption and inefficiency. But, LIC goes ahead capturing heights of achievements. The well knit customer care policy attracts millions to LIC. The LIC's Customer Care activities enhances reliability of the organization.

How the LIC Customer care helps

The customer friendly portal www.licindia.in , Customer care zones, Customer contact programs, Relationship renewal program etc., are remarkable features of LIC in the field of customer care. Life Insurance Corporation provides customer care facilities from the beginning to end of all the policies. Assistance for filling of LIC registration forms is available at LIC customer portal. The features such as policy bond and its safety, policy conditions, nomination, survival benefits, disability and death claims etc. are enlightened and reminded by the Customer care wing. 

You can contact the nearest customer care zone for the below different services, information and assistance: 

LIC's Customer Care Timings

Customer Service Timings - Monday to Friday : 08.00 a.m. to 08.00 p.m; Saturday : 10.00 a.m. to 06.00 p.m.

 The customer can expect due assistance in policy related matters including remittance of premium amounts, filing request for loan against policy, realizing clients etc.

The service from customer care includes assistance in incorporating change of address, addition of nominee, obtaining premium paid certificate, accepting life certificates in the case of pensioners, and providing information relating to premium position, bonus, revival of policy etc. 13 alternative channels of payment is a notable customer care activity of LIC.

The online payment facility introduced by LIC is beneficial customer care service introduced recently. More details of this facility can be had from LIC's head office and all other offices of LIC around the nation.

LIC's Head Office Address

Life Insurance Corporation of India
Central Office, Finance & Accounts Department,
3rd Floor, West Wing, Yogakshema,
Nariman Point, Mumbai, Maharashtra
Phone Number – 022-22028227
Email id – co_crm@licindia.com

LIC's Customer care number and Toll free phone number: 

LIC Customer care contact Number- 91-22-26137545

LIC Toll free Number- 1800334435.

LIC's SMS Assistance:

For mobile alerts,type a SMS in the below provided syntax in your mobile and send the SMS to 56767877. You can also get assistance regarding Policy Enquiry/ Product Query/Registering of complaint under your policy.

  SMS "LICHELP <pol.no.>" to 9222492224 or SMS "LICHELP <pol.no.>" to 56767877.

Note: "pol.no" in the SMS syntax is the policy number.

To know your LIC policy details like premium, revival, nomination etc.. send SMS as below

Send SMS to 'ASKLIC' (ASKLIC < policy no > PREMIUM/LOAN/BONUS/REVIVAL/NOMINATION) and send it to 9222492224 "  

In fact, the customer care service is the back bone and life blood of Life Insurance Corporation of India.

LIC's Customer Care Email Assistance

For policy information you can send email to LIC customer care on customerzone_(Customer Zone)@licindia.com 

LIC's Customer Zones and their contact details: 

LIC's Customer Complaints and Grievance 

Kindly note that if your complaint is not redressed satisfactorily at the lower level office, you may approach the next level as per the escalation matrix given above.