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LIC Customer Care

Submitted by Ekikrat on Thu, 10/13/2016 - 07:09

The emotional aspect of the Life Insurance Corporation makes it different from other insurance organizations. While the insurance for calamity, burglary or theft provides compensation for loss, LIC ensures well being of the helpless dependents of the insured. It is this aspect of LIC that makes certain rules and conditions essential. The customer care wing of the organization helps the insured by providing timely guidance and information in this connection. The well knit customer care network makes LIC unique.

Life Insurance Corporation with 23 Crores of policy holders is one of the biggest and the most reliable insurance organizations in the world. LIC is a government owned organization and governments are often found as synonyms for corruption and inefficiency. But, LIC goes ahead capturing heights of achievements. The well knit customer care policy attracts millions to LIC. The LIC's Customer Care activities enhances reliability of the organization.

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How the LIC Customer care helps

The customer friendly portal , Customer care zones, Customer contact programs, Relationship renewal program etc., are remarkable features of LIC in the field of customer care. Life Insurance Corporation provides customer care facilities from the beginning to end of all the policies. Assistance for filling of LIC registration forms is available at LIC customer portal. The features such as policy bond and its safety, policy conditions, nomination, survival benefits, disability and death claims etc. are enlightened and reminded by the Customer care wing. 

You can contact the nearest customer care zone for the below different services, information and assistance: 




Change of address

Premium points

Filling up of application forms

Premium paid Certificate


Registration on LIC's Customer Portal

Life Certificate (Pension Policies)


Registration of Mobile no., e-mails, pin code no.

Grievance Redressal




LIC plans and benefits


LIC's Customer Care Timings

Customer Service Timings - Monday to Friday : 08.00 a.m. to 08.00 p.m; Saturday : 10.00 a.m. to 06.00 p.m.

 The customer can expect due assistance in policy related matters including remittance of premium amounts, filing request for loan against policy, realizing clients etc.

The service from customer care includes assistance in incorporating change of address, addition of nominee, obtaining premium paid certificate, accepting life certificates in the case of pensioners, and providing information relating to premium position, bonus, revival of policy etc. 13 alternative channels of payment is a notable customer care activity of LIC.

The online payment facility introduced by LIC is beneficial customer care service introduced recently. More details of this facility can be had from LIC's head office and all other offices of LIC around the nation.

LIC's Head Office Address

Life Insurance Corporation of India
Central Office, Finance & Accounts Department,
3rd Floor, West Wing, Yogakshema,
Nariman Point, Mumbai, Maharashtra
Phone Number – 022-22028227
Email id –

LIC's Customer care number and Toll free phone number: 

LIC Customer care contact Number- 91-22-26137545

LIC Toll free Number- 1800334435.

LIC's SMS Assistance:

For mobile alerts,type a SMS in the below provided syntax in your mobile and send the SMS to 56767877. You can also get assistance regarding Policy Enquiry/ Product Query/Registering of complaint under your policy.

  SMS "LICHELP <>" to 9222492224 or SMS "LICHELP <>" to 56767877.

Note: "" in the SMS syntax is the policy number.

To know your LIC policy details like premium, revival, nomination etc.. send SMS as below

Send SMS to 'ASKLIC' (ASKLIC < policy no > PREMIUM/LOAN/BONUS/REVIVAL/NOMINATION) and send it to 9222492224 "  

In fact, the customer care service is the back bone and life blood of Life Insurance Corporation of India.

LIC's Customer Care Email Assistance

For policy information you can send email to LIC customer care on customerzone_(Customer Zone) 

LIC's Customer Zones and their contact details: 

S No. Name of City Address of LIC Customer Zone Phone Number Email ID
1 Agra

LIC Customer Zone, Jeevan Prakash, Sanjay Place, M. G. Road, P. B. No. 1022, Agra-282002

2 Ahmedabad

LIC Customer Zone Ahmedabad, Maruti Complex, Subhash Chowk, Gurukul Road, Memnagar, Ahmedabad- 380052



4 Bangalore LIC Customer Zone Bangalore, No.202 , 39th A Cross, 9th Main Road, 5th Block, Jayanagar, Bangalore- 560 041 080-26659230
5 Bangalore II LIC Customer Zone, Bangalore Division II, No. 817, Girija Complex,1st Floor , 8th Block, (Opposite Police Station)80 Feet Road, Koramangala,Bangalore – 560095 080-22966836 080-22966896
6 Belgaum LIC Customer Zone, Aditya Arcade, Opposite Hotel Ramdev, Nehru Nagar, Belgaum 590 010 0831- 2438856 0831- 2438857
7 Bhagalpur LIC Customer Zone,Mani Complex, Gautam Budha Colony, Jail Road, Tilkamanjhi, Bhagalpur – 812001 0641-2610011 0641-2610033 0641-2610099
8 Bhubaneswar LIC Customer Zone, Plot No-654,Cuttack- Puri Road, Bomikhal, Bhubaneswar -751006. 0674-2573910 0674- 2573911
9 Bhopal “LIC Customer Zone Bhopal, MF 19 & 20, Mansarovar Complex, Block-B, Mezzanine Floor, Bhopal- 462016 0755-2550242
10 Chandigarh LIC Customer Zone Chandigarh, S.C.O 107, Sector 47-CChandigarh – 160047 0172-2678107
11 Chennai LIC of India, Customer Zone, Chennai-DO-1, LIC Building,No.153, Anna Salai, Chennai 600002 044-28611912 044-28611642
12 Chennai-II “LIC CUSTOMER ZONE- Chennai-II, Oriental Insurance Building,47, Armenian Street, Chennai- 600001 044-25331915 044-25331914
13 Coimbatore LIC CUSTOMER ZONE, Red Rose Chambers;1437, Trichy Road; Coimbatore 641018 0422-2300300
14 Cuttack “LIC Customer Zone, H/O-Mr Sidhartha Das, At-Kanika Chhak,Tulsipur, (Upper flr of State Bank of Hyderabad), Cuttack -753008 0671-2307883 0671-2307889
15 Delhi “LIC Customer Zone Delhi,  H-39, New Asiatic Building, Connaught Place, New Delhi-110001 011-23762681
16 Delhi DO-2 “LIC Customer Zone Delhi DO-2, G-2/B-15,LSC,Mayur Vihar Ph-2,  DELHI-110091. 011-22785930
17 DHANBAD “LIC Customer Zone, 1ST FLOOR, SRI RAM CITY, SARAIDHELA, DHANBAD. PIN-828127 0326-2225344 0326-2225345
19 Ernakulam “LIC Customer Zone, 28/295, SA Road, Panampilly Nagar, Ernakulam 682036 0484-2383883
20 Gandhi Nagar “LIC Customer Zone Gandhinagar, Shop No: 104 &105, Hotel Haveli Arcade-1st Floor, Sector -11,Gandhi Nagar 079-23240083 079-23240383
21 Goa “LIC Customer Zone Goa, Innam Complex Shop No 1,2,3, Opposite Don Bosco School, Panaji, Goa-403001 0832-2490100
22 Gulbarga “LIC Customer Zone, No. 3-218/219, Rukmini Chambers, Behind Super Market, Ghazipur, Gulbarga – 585101 08472 – 233030
23 Guntur “LIC Customer Zone, D.NO.12-21-58, Upstairs of SBI, Gouri Shankar Theatre Road, Kothapet, Guntur-522001. 0863-2211476 0863-2211562
24 Guwahati “LIC Customer Zone Guwahati, Triveni Complex, Bhangagarh, G.S. Road, Guwahati – 781005 0361-2460003
25 Gwalior “LIC CUSTOMER ZONE, Madan Tower, Sanatan Dharm Mandir road, Inderganj, Gwalior (M.P.) 0751-2448641
26 Gurgaon “LIC Customerzone, SCO 60 First Floor District Centre, Near More Outlet,Sector-56 Gurgaon-122011 0124-2576060 0124-2578060 0124-2570060
27 Hubli “LIC CUSTOMER ZONE, DR.bekinalkar Complex, Opp. Samyukta, Karnataka Press, Koppikar Road, Hubli-580020 0836-2264333 0836-2264233
28 Howrah “LIC Customer Zone, Howrah 6/5, G.T.Road (South), Near Howrah Maidan, Pin-711101 033-26374387
29 Hyderabad “LIC Customer Zone, D.No.6-3-1090/C/4, Hosanna Towers 1st Floor, Rajbhavan Road, Somajiguda, (Above Andhra Bank) Hyderabad – 500082 040-23420730 040-23420740 040-23420761
30 Indore “LIC Customer Centre Indore, 15/2, Race Course Road, L G -5, Darshan Mall Opp. IDA Building, Indore [M.P] Pin: 452003 0731-2533523
31 Jabalpur “LIC Customer Zone Jabalpur, Badshah Plaza, 1187,Pandit Bhawani Prasad Tiwari Ward, Opposite Old G.S.College, Wright Town, Jabalpur- 482002(M.P.) 0761-2407283
32 Jaipur “LIC Customer Zone Jaipur, 303-304, Trimurty Krishna Enclave, SB-52,Tonk Road, Bapu Nagar Jaipur- 302015 0141-2712606
33 Jalandhar “LIC Customer Zone, Jalandhar, S.CO.No. 3,Chhoti Baradari, Crystal Plaza, Garha Road, Jalandhar – 144022 0181-2480967
34 Jamshedpur LIC Customer Zone, Jamshedpur, Ganpati Complex , Near Ram Lila Maidan, Kashidih, Sakchi, Jamshedpur- 831001 0657-2443228 0657-2443229
35 Jammu “LIC Customer Zone, Jammu, Plot No 62, Sector No. 8, Trikuta Nagar, Jammu – 180012 0191-2479790 0191-2479791
36 Jodhpur LIC Customer Zone, Jodhpur, Ummaid Hospital Road, Shanicharji Ka Than, Jodhpur (Raj) 0291-2657117 0291-2635076
37 Kanpur “LIC Customer Zone Kanpur, Jeevan Vikas, 16/98,M.G.Marg, Mall Road, Kanpur -208001 0512-2307443
38 Karnal “LIC Customer Zone Karnal, Near Petrol pump, Sector 12, Karnal 0184-2266024
39 Kolkata “LIC Customer Zone Kolkata, Ground Floor, Hindusthan Building, 4, CR Avenue, Kolkata- 700072  033-22124172 033-22124176
40 Kolkata (S) LIC Customer Zone, KSDO,Jeevan Prabha, DD-5, Sector-1,Salt Lake City, Kolkata-700064 033-23370642
41 Kolkata-II “LIC Customer Zone, 166B, S.P. Mukherjee Road, ‘Merlin Link’, 1st Floor, Kolkata- 700 026 033-24198476
42 Kottayam “LIC CUSTOMER ZONE, Ist floor,Kannampurath Buildings, Opp. BSNL BHAVAN,M C ROAD, Kottayam-686001 0481-2302408
43 Kozhikkode “LIC CUSTOMER ZONE, 1st floor, Mas Arcade, Vaikkom Muhammed Basheer Road, Kozhikkode-673001 0495-2725583  0495 2725581
44 Lucknow “LIC Customer Zone Lucknow, Shop Nos. 9 &10, Jeevan Bhavan -1, (Ground Floor) 43- Hazaratganj, Lucknow – 226001 0522-2627470
45 Ludhiana “LIC Customer Zone Ludhiana, 801/21,Loomba Street, Civil Lines, Nr Dandi Swami Mandir, Ludhiana – 141001 0161-2424074
46 Madurai “LIC Customer Zone Madurai, 79 TPK Road, Ramalinga Complex, Andalpuram, Madurai-625003 0452-2370361
47 Mangalore LIC Customer Zone , Ideal Tower, 1sr Floor, Opposite Sharavu Temple, G.T.Road, Mangalore – 575001 0824 -2426255
48 Mumbai LIC Customer Zone , Mumbai DO-I, LIC OF INDIA, 9,Mayfair Meridian, Near St.Blaise Church, Caesar Road, Andheri(W), Mumbai-400058 022-26788943 022-26781224
49 Mumbai-II LIC Customer Zone, Mumbai Division Office -2, Shop No123, Om Sai Dutta, Plot No-32/A, Sector – 20, Opposite Nerul Rly Station, Nerul West, Navi Mumbai – 400706, 022-27725968 022-27723592
50 Mumbai-III “LIC Customer Zone , Mumbai Division Office -3, First Floor ,Jeevan Bima Shopping Center, Borivli (W), Mumbai – 400103 022-28912605 022-28913760
51 Mumbai-IV LIC Customer Zone, Mumbai Division Office -4, Madhuram, Opp to Satellite Br 923, Harishankar Road, Dahisar- East, Mumbai 400 068. 022- 28482907
52 Muzaffarpur “LIC Customer Zone, Nilu Complex, Near Pani Tanki Chawk, Club Road, Ramna , Muzaffarpur, Pin Code – 842002. 0621-2281023
53 Mysore “LIC Customer Zone, P.G.Krupa ,NO.2910, Ground Floor , 3rd Cross, Kantharaj Urs Road, Saraswathipuram, Mysore – 570009, 0821-2341096 0821-2341099
54 Nagpur LIC Customer Zone Nagpur, Andhra Insurance Building, Besides Sule High School, Near Mehadia Square, Dhantoli, Nagpur 440012 0712-2450083 0712-2450080
55 Nerul LIC Customer ZONE , Shop No 1,2,3,20, Om Sai Dutta, Plot No 32/A Sector 20 Nerul(W) Navi Mumbai 022-27725968
56 Noida LIC Customer Zone, Noida, B1A/14,Sector-51, Distt-Gautam Budh Nagar, (U.P.) PIN-201301 0120-2444026
57 Patna LIC Customer Zone, BSFC Building,1st Floor, Near All India Radio, Fraser Road, Patna -800001 0612-2332033
58 Pune LIC Customer Zone Pune, Ground Floor, Jeevan Prakash, University Road, Shivajinagar, Pune-411005 020-25514248 020-25514248
59 Raipur LIC Customer Zone Raipur, Guru Ghasidas Plaza Complex, Shop No.110 & 111, 1st Floor, Amapara, G E Road, Raipur- 492001[C.G.] 0771-2210010
60 Rajkot “L.I.C. Customer Zone Rajkot, Akshar Complex, Ground floor, Opp. Patel Kanya Chhatralaya, G. K. Dholakiya school Road, Near panchayat Chowk, Uni Road, RAJKOT-360005. 0281-2581318 0281-2581319 0281-2483210
61 Salem “LIC CUSTOMER ZONE, Salem No 5/315,Junction Main Road, Devi Chit Funds complex,Five Roads, SALEM-636004 0427- 2440588
62 Secunderabad LIC Customer Zone, 12-8-422/3, Mettuguda, Main Road, Secunderabad-17, 040-27820146 040-27820136
63 Siliguri “LIC Customer Zone, Siliguri, Diamond Plaza, 1st Floor, (Near Bhaktinagar Check-Post), Sevoke Road, Siliguri-734101 (West Bengal) 0353-2545739
64 Surat “LIC Customer Zone , Surat Aditya Complex, Opposite Prime Arcade, Anand Mahal Road Adajan, Surat – 395009, 0261-2801833 0261-2770227
65 Thane LIC Customer Zone, Thane Pinak Galaxy, 1st floor, B wing, Kapur Bawdi , Opp Mc Donald, Majiwada, Thane [W] 400607 022-25423226 022-25421474
66 Thrissur “LIC Customer Zone Thrissur, 2nd Floor, Kingsway Project, Punkunnam, Thrissur- 680002. 0487-2388820
67 Tirunelveli LIC CUSTOMER ZONE, 11, Tiruchandur road, I Floor, Palayamkottai, TIRUNELVELI 2 0462-2577070
68 Trichy LIC CUSTOMER ZONE, D-72, Ist Floor, Kanchana Enclave 7th Cross, NEE, Thillai Nagar, Trichy 620018 0431-2741000
69 Trivandrum LIC Customer Zone Trivandrum, Upper Ground Floor, Trans Towers, Vazhuthacaud, Trivandrum, Kerala-695014 0471-2335222
70 Varanasi “LIC Customer Zone , Varanasi, Prem Complex, B-23/2, Chandua Satti, Opposite Bharat Mata Mandir, Sigra ,Varanasi- 221002, 0542-2220457 0542-2222412
72 Vijaywada LIC Customer Zone Vijaywada, 1st Flr, D.No.59-14-2 , Upstairs of Lakshmi Vilas Bank, Opp Mata Towers, Gayathrinagar, Benz Circle, Vijaywada – 520008, 0866-2499595 0866-2499596 0866-2499597
73 Vizag LIC Customer Zone Vizag, 47-14-3, Potluri Classic, 1st Floor, Main Road, Dwarakanagar, Vishakhapatnam- 530 016, 0891-2558254 0891-2513404
74 Warangal LIC Customer Zone, Ist Floor, Opp Arts & Science College, Warangal-506001. 0870-2544460 0870-2574034

LIC's Customer Complaints and Grievance 

Steps to register complaint online.

  • Policy holders who are registered on our portal may lodge complaints by logging in through their user id.
  • If not already registered, please register yourself on our portal by clicking on the tab 'New Users' available under 'LIC's e-Services' tab on our home page. It is mandatory to provide your policy number, premium amount, Date of birth, Mobile number and email id while creating your portal id. Update your profile, once user id is created.
  • After logging in with your user id.
  • Click on 'Register complaints' on the home page. Click here for logging in.
  • Complete the complaint registration form.
  • You will be allotted a complaint registration number, once the form is submitted.
  • You may track the progress of your complaint by clicking on 'view complaint status'
  • The Acknowledgement and resolution details will be sent to the email id. given in the complaint. Wherever email id is not provided in the complaint details, letter will be sent to the policy holder's postal address.

Turn Around Time (TAT) :

The TAT turnaround time for acknowledgement of complaint is 3 days and for resolution of complaint is 15 days from date of receipt of the complaint.

Escalation Levels:

Level 1 : Manager (CRM) at Divisional office (click here attached file is in Excel Format for details)

Level 2 :The Regional Manager (CRM) at Zonal office (click here attached file is in Excel Format for details)

Level 3 :The Executive Director (CRM) at Central office(click here attached file is in Excel Format for details)

Kindly note that if your complaint is not redressed satisfactorily at the lower level office, you may approach the next level as per the escalation matrix given above.