TATA Sky, one of the leading DTH service providers in India, has set up a very sophisticated nationwide customer care network for their customers.
The following tips will help you to quickly get in touch with the customer care division dedicated to TATA Sky customers.
You can contact TATA Sky customer care service through one of the following channels:
- Physically visiting the nearest TATA Sky Dealer.
- Approach TATA Sky customer-care via online
- The different services offered through TATA Sky online help
- Contact TATA Sky Customer Care via phone
- You can use following SMS options:
- Visiting TATA Sky Customer Care in Person
- How to find the address of the TATA Sky dealer nearest to you
Approach TATA Sky customer-care via online
- Visit http://www.tatasky.com/ and you would find links available to provide information about various services offered including Digital TV packages, channel guide, recharge, offers etc.
- For any query/complaint, send mail to fill out the form at http://www.tatasky.com/contact.do. Alternately you can login to mail directly from your account.
- You can also send your query to http://www.sundirect.in/contact.php.
- Visit Help Desk link to browse general FAQ section and to download subscription contract.
- For account recharge visit http://www.tatasky.com/ways-to-recharge.html.
- TATA Sky+ users can visit http://www.tataskyplus.com/ for information.
- You can register for an account and login to manage your TATA Sky subscriptions and for assistance from customer care division.
The different services offered through TATA Sky online help
- Creating an account and managing your subscription, recharge etc.
- Online services include Bill viewing and payment, Digital TV channel top-up, seeking customer care, viewing and changing tariff plan, recharging digital TV account etc.
- You can browse and order movies through http://www.tatasky.com/showcase.html.
- You can download manuals.
Contact TATA Sky Customer Care via phone
- You can dial 1860 425 6633(MTNL/BSNL), from other lines:
- Western India: 020 6600 6633
- Northern India: 0172 6600 6633
- Southern & Eastern India: 040 6600 6633 for any query/complaint.
- You can dial 24 hour customer helpline for following cities:
- Delhi: 011 6000 6633
- Mumbai: 022 6000 6633
- Kolkatta: 033 6000 6633
- Chennai: 044 6000 6633
- Bangalore: 080 6000 6633
- You can also dial your nearest dealer. You can find the nearest dealer at http://www.tatasky.com/dealerlocator/dth_dealers_india.jsp.
- You can register and get help through SMS by sending RMN <space> <your 10-digit subscriber ID> to 56633.
You can use following SMS options
- To recharge: RC <space> <16-digit recharge PIN>
- To order a movie on Showcase: SC <space> <event code>
- To get account balance and due date: BD
- To subscribe to Optional packages: ADD <space> <Package code>
Visiting TATA Sky Customer Care in Person
You can visit the closest TATA Sky dealers and distributors to speak to a customer care executive and communicate your query/concern, and he will help you to resolve the issue.
How to find the address of the TATA Sky dealer nearest to you
Go to http://www.tatasky.com/dealerlocator/dth_dealers_india.jsp to find the nearest TATA Sky Dealer.
Alternately you can SMS DL <space> <pincode> to 56633 to get the address of the nearest TATA Sky Dealer.